Audi Natick

Efficient, courteous and professional service From the minute you arrive at Audi Natick for service, you are greeted by one the service staff. The advisor taking care of you is thorough, helpful a From the minute you arrive at Audi Natick for service, you are greeted by one the service staff. The advisor taking care of you is thorough, helpful and professional. He keeps you updated of progress during the day and when picking up your car, he gives a detailed report of what was done. The car is always cleaned. The inside is well protected. In brief, very efficient, professional, courteous service where one feels valued and where one can trust their car is well taken care of. More

Awesome service Ryan is my go to guy here. He make sure that I get the top notch service from the time I dropped my car off to the time I picked it up. The loaner is Ryan is my go to guy here. He make sure that I get the top notch service from the time I dropped my car off to the time I picked it up. The loaner is ready for me when I get there and I’m in and out in 10mins. This man updates me daily to make sure that my car is being taken care of. When there’s a hiccup in the service he would go above and beyond to make sure it doesn’t inconvenience me. I love coming here for service even though I moved further away. I will still make a drive here for service. He is that good. Never had a bad experience before. Always a pleasure getting service here. I will keep buying Audi if they will always perform this excellent service. Ryan sets a perfect example of the level of service Audi I’d providing. This man deserve a big time raise or promotion! AWESOME SERVICE!!!! More

S5 service Great service and the folks care. My coolant was leaking and I was freaking out. I did not have a service appointment scheduled. I called and got Alex Great service and the folks care. My coolant was leaking and I was freaking out. I did not have a service appointment scheduled. I called and got Alex on the line. He knew what he was talking about! Brought my vehicle in and they were able to assist me right away! Figured out the issue and got me back in my vehicle within days. This is a dealership you can trust !- Sov More

RS 7 Audi service Bernardi Audi gives outstanding service each time I am there with my RS 7. I care about my RS&, but no need to worry. Parker Cavanaugh is exceptionall Bernardi Audi gives outstanding service each time I am there with my RS 7. I care about my RS&, but no need to worry. Parker Cavanaugh is exceptionally service minded and detail-oriented. Highest rating from me!! More

Great Service TEAM! I keep coming back because of the service team. Each person knows me and my car's service needs. This is truly unique! This is my 2nd Audi, and my 3rd I keep coming back because of the service team. Each person knows me and my car's service needs. This is truly unique! This is my 2nd Audi, and my 3rd decade of working with Bernardi (Honda and Audi). I wholeheartedly endorse the service team at Audi Natick! More

service review Fast, friendly, and properly done. My car was clean when I got it back and everything was finished to my satisfaction four more words done Fast, friendly, and properly done. My car was clean when I got it back and everything was finished to my satisfaction four more words done More

Competent, professional service. Met and personally greeted at the drive-in service center by Serv. Rep. Parker. Service items to be addressed at my 10K appointment were discussed Met and personally greeted at the drive-in service center by Serv. Rep. Parker. Service items to be addressed at my 10K appointment were discussed, and after sitting upstairs with a nice cup of complimentary coffee, and reading a book I brought with me, Parker was upstairs telling me I was "All Set". No question, the best auto service experiences I have ever had have been at AudiNatick. More

Awesome Alex was awesome!!! He was very astute and timely with his estimates on my repair! He was extremely courteous and honest! I will definitely come back Alex was awesome!!! He was very astute and timely with his estimates on my repair! He was extremely courteous and honest! I will definitely come back for any of my service needs! More

Nitpicking a little, but Customer Service can be better Little background. I drive an Acura MDX and my wife an Audi Q3. Both are serviced and purchased from a Bernardi Dealership (Acura of Boston and Audi N Little background. I drive an Acura MDX and my wife an Audi Q3. Both are serviced and purchased from a Bernardi Dealership (Acura of Boston and Audi Natick) When it comes to the Acura dealership, Customer Service is amazing. As soon as I drive into the garage, someone is there to greet me, take down my information, and direct me inside so that I can speak with a service member. I've been with Acura of Boston for over 5 years now so I know the process/my way around the dealership. I know people by first names and they know me, but every single time I go in for services, they always welcome me and direct me where to go as if it's my first time there. I love it. The Audi dealership was the complete opposite. The first time I drove in, I wasn't sure what the process was. So I sat in the car for a good 5 minutes before I gave up and got out of the car. I saw some people inside so I figured that was the place I needed to go to talk to someone. Standing there for a minute or two, I finally got greeted with a "How are you doing today/what can I do for you?" before finally getting called up to a service member to tell them what I am here for. The second time around, same thing happened. Didn't get greeted in the garage, so had to go inside and look lost. This time, there was only one other customer and three employees. One employee was helping the first customer, so I expected one of the other employees to greet me. Nothing happened. I waited a few minutes until the employee helping the first customer was finished before being greeted by him. Other than that, everything else was fine. The service rep told me how long it'll take to resolve the issue and went over any questions I had. I was able to get a loaner and come back a few hours later to pick up my car. P.S. Both times I went to service the Audi, it was for recall issues, so no charge for me. Not sure if that makes a difference. More