Audi Natick

Prompt amd excellent service. Hit a bad pot hole, needed two new tires. Were in stock.....got hem on and balanced in under an hour without an appointment! Truly great team who ta Hit a bad pot hole, needed two new tires. Were in stock.....got hem on and balanced in under an hour without an appointment! Truly great team who take care of all the details. More

Outstanding Customer Service The Service folks at Audi Natick provided outstanding customer service, from accommodating my schedule to book an appointment to taking the initiative The Service folks at Audi Natick provided outstanding customer service, from accommodating my schedule to book an appointment to taking the initiative to reference a service contract purchased from an out-of-state Audi dealership (we have recently relocated to the Boston area.) I would highly recommend this dealership, and am grateful to have found such a reliable Service team to maintain my beloved TT! More

Awesome Wunna Zeya is a very considerate and proactive Sales Manager who understands the needs of his client and goes out of his way to do whatever he and the Wunna Zeya is a very considerate and proactive Sales Manager who understands the needs of his client and goes out of his way to do whatever he and the dealership can do to insure the needs are met. He makes it convenient to do business with your dealership and am looking forward to continuing to recommend Audi Natick and moreover, looking forward to moving up in class (from A4) next time we purchase or lease another vehicle !! More

25K mile service Ryan was very professional and informative. Excellent service! He clearly outlined what was done and the car was ready exactly at the time he stated Ryan was very professional and informative. Excellent service! He clearly outlined what was done and the car was ready exactly at the time he stated. More

Excellent, attentive service I have bought around 10 cars from Bernardi Audi and always get the service package. The service people are extremely attentive, make sure that they t I have bought around 10 cars from Bernardi Audi and always get the service package. The service people are extremely attentive, make sure that they take care of your needs, get back to you when they promise...in general, great service. I had Ryan this time, who was a superior service rep. I would definitely seek him out the next time I bring in my car. More

Excellent service as usual I bought my Q5 here 3 years ago and I have it serviced here as well. They have a very good staff, very helpful, highly recommend them. I bought my Q5 here 3 years ago and I have it serviced here as well. They have a very good staff, very helpful, highly recommend them. More

Best Audi Dealership! From the initial sale through the service, this is a 5 star dealership when it comes to customer service. Every time I have my car serviced the techni From the initial sale through the service, this is a 5 star dealership when it comes to customer service. Every time I have my car serviced the technicians are courteous, explain options, and make sure you are happy with the work. I will certainly be buying my next car from Audi of Natick. More

Excellent experience Parker was the gentleman who assisted. I'd just purchased my (used) Audi and had to have a factory recall addressed. Without prompting, Parker menti Parker was the gentleman who assisted. I'd just purchased my (used) Audi and had to have a factory recall addressed. Without prompting, Parker mentioned that the team had done a quick overall check of my Q5 and said it was in great condition. Having that assurance is really helpful, but the fact that they took the initiative to check it was impressive. Great overall experience. More

Exceptional service Audi of Natick delivered my A6 and picked up the loaner. This saved me a 90 minute round trip commute on a busy afternoon. I highly recommend Audi o Audi of Natick delivered my A6 and picked up the loaner. This saved me a 90 minute round trip commute on a busy afternoon. I highly recommend Audi of Natick More

Consistently Excellent Service Visits Every service visit is well done. No surprises. Expectations for wait time, cost are always set upfront.All service advisors make an effort to ensure Every service visit is well done. No surprises. Expectations for wait time, cost are always set upfront.All service advisors make an effort to ensure your satisfaction. This time it was Alex Mueller, previously it was BenB. Even though they are 20 miles away, its worth the effort to bring my A4 over to them. Keep up the great work. They are focused on a satisfactory customer experience, and are able to deliver. More