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Audi Natick
Natick, MA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 15, 2018
Excellent Experience Fred Stoudemire makes you feel as if you are his first priority. I had gone in to test drive the Audi Q5 and went back more than once. He was never pu Fred Stoudemire makes you feel as if you are his first priority. I had gone in to test drive the Audi Q5 and went back more than once. He was never pushy - never made me feel like an inconvenience and never pressured me to make a decision. He worked around the clock to get the deal done and made sure I had everything I wanted. Not only was he nice but he had a great attitude and personality. He even checked in after I bought the car to make sure I was satisfied. 10/10 would recommend him to any friend or family member buying an Audi. More
by Noellemarie
Employees Worked With
Frederick Stoudemire
August 06, 2018
Worst car buying experience ever I’ve worked with a lot of different dealers and bought quite a few cars over the past 20+ years and Audi Natick provided the worse experience I’ve eve I’ve worked with a lot of different dealers and bought quite a few cars over the past 20+ years and Audi Natick provided the worse experience I’ve ever had. At no point did I feel appreciated or valued as a customer, and I didn’t get a sense of care or professionalism from anyone I interacted with. The whole experience was very transactional and lacked any emotion or care. Even dealers selling cars in a much lower price range have made me feel more valued. From the start the sales rep, Joyce, was scattered, distracted, and disorganized. She didn’t seem to have answers to most of my questions so she had to keep stepping away to ask someone. Once we finally finished all the negotiations and financing paperwork, we were just left with no clue who to see next or how to schedule the delivery. I finally found a sales manager, Jonathan. After hearing our complaints about the poor experience we proceeded to make excuses for the rep and the team. Everything from being short staffed to individual performance issues in the past. At no time did I feel heard. It was all excuses and no empathy for the customer. On delivery day, I quickly noticed a small dent in the car door. Luckily the dent guy was onsite and could take care of it while I waited. But this meant I needed to wait another hour. Management was informed so the rep could authorize the repair. This is the point where I would have expected a manager to at least come by to apologize and acknowledge the inconvenience. Consistent with my last visit, no one at this dealership seems to care about the customer experience. The car was finally ready to do the walkthrough. This is my second Audi so I’m quite familiar with everything. The rep explained controls for features that were incorrect or didn’t even exist as options in my car. She also couldn’t help me setup Audi Connect, said she’d have someone follow up with me the next day to assist and answer any other questions I might have. Surprise, no one ever called. So I decided to send an email of my experiences to the GM. No reply. If you’re looking for an Audi, there are plenty of other dealers around. It’s worth a little extra drive time to find someone who values customers. More
by johnroberts
Employees Worked With
Jonathan Yeshulas, Joyce Zavolas
July 18, 2018
Rare and relaxing experience. No pressure I felt understood I found Igor to be very relaxing and helpful for what is obviously a pressure situation for me (getting a car) -- I really hope I can work with him -- I found Igor to be very relaxing and helpful for what is obviously a pressure situation for me (getting a car) -- I really hope I can work with him -- He was super humble and understood my dilemma while offering a fair price without wasting my energy in haggling. More
by SwerVo
Employees Worked With
Igor Coelho
July 02, 2018
Excellent Experience My wife and I just moved to Boston and we were looking for a preowned Audi A3. Mike was very genuine and honest from the beginning and made the most o My wife and I just moved to Boston and we were looking for a preowned Audi A3. Mike was very genuine and honest from the beginning and made the most out of our budget. The entire experience was very smooth. We were very impressed by Mike's work ethic; we signed the contract on Tuesday and picked up the car the following day. Overall, we were very satisfied with our experience at Audi Natick. We cannot wait to go back to Mike in two years time to buy a new car. More
by mpn
Employees Worked With
Mike Pappano
June 27, 2018
Very helpful! Sky was extremely helpful and gave priority to my needs when I was at Audi Natick to finalize my car. She has great inter personal skills and very hon Sky was extremely helpful and gave priority to my needs when I was at Audi Natick to finalize my car. She has great inter personal skills and very honest to provide feedback/share experiences. She is by far the best auto sales representative I have come across. Thanks Sky for all your help theough my shopping. More
by Saurabh
Employees Worked With
Sky Tang-Forti
June 27, 2018
Sky rocks!!! Sky was a pleasure to work with during my recent car buying process. She went above and beyond to be helpful and answer my many questions. Would defi Sky was a pleasure to work with during my recent car buying process. She went above and beyond to be helpful and answer my many questions. Would definitely buy from Sky again!!! More
by Zach
Employees Worked With
Sky Tang-Forti
June 27, 2018
Fabulous Customer Service My Audi Brand Specialist, Sky Tang, did a great job answering all of my questions and helping me in deciding which model was best for me. She was very My Audi Brand Specialist, Sky Tang, did a great job answering all of my questions and helping me in deciding which model was best for me. She was very knowledgeable about all the different models, packages, and features which was a great asset to me through the process. Sky was patient and very responsive to my various requests. Sky helped me to compare the inventory and look at different finance packages which guided me in identifying the best option. During the delivery, Sky did a great job of explaining all the features/technology and made sure everything was all set up for me which was such a pleasure. Sky also followed up afterwards to make sure I didn’t have any questions which speaks loudly of her focused attention on customer service. More
by KateK-S3
Employees Worked With
Sky Tang-Forti
June 27, 2018
Great dealership, great saleslady Sky did a great job working w/ me in getting me into a brand new A6. Super effort! And Bernardi is a great dealership. Go see 'em! Sky did a great job working w/ me in getting me into a brand new A6. Super effort! And Bernardi is a great dealership. Go see 'em! More
by otto
Employees Worked With
Sky Tang-Forti
June 26, 2018
Great car purchase experience Sky is a great (and atypical) salesperson. From the minute I contacted the dealership to long after we left with our new car she was attentive commun Sky is a great (and atypical) salesperson. From the minute I contacted the dealership to long after we left with our new car she was attentive communicative and committed to making sure we had a good experience. Sky took the time to get to know us and a bit about our lives, more than the average salesperson....and remembered those details each time we saw her. There was never any pressure, only attention to details to make sure the process went smoothly. She knows the Audi products and service process inside-out. I recommend Sky to anyone looking to purchase a new or used Audi! More
by JEC Car Guy
Employees Worked With
Sky Tang-Forti
June 26, 2018
Excellent Took the time to find me exactly the vehicle I was looking for. Spent alot of time with me on getting my new Q5 set up. Always responsive to my emails Took the time to find me exactly the vehicle I was looking for. Spent alot of time with me on getting my new Q5 set up. Always responsive to my emails or calls. Really made my first car buying experience enjoyable. Would recommend Felipe to anyone looking to get their first Audi. More
by Mfogerty
Employees Worked With
Felipe Amabile
