Audi Nashville
Brentwood, TN
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From the start, the advisor, Kirsten Finneman, was the absolute worst and as unfriendly and rude as I have ever experienced from a dealership service advisor. This is my first and last Audi purchase base absolute worst and as unfriendly and rude as I have ever experienced from a dealership service advisor. This is my first and last Audi purchase based on customer service alone, across the board from the time I purchased this vehicle. I love the car but I will not be a part of the atrocious customer service that Audi has to offer. More
Worst service experience I've encountered at a dealership. I dropped my car off two weeks ago for a check engine light. After a diagnosis, I was told a throttle body replacement was needed. Two da dealership. I dropped my car off two weeks ago for a check engine light. After a diagnosis, I was told a throttle body replacement was needed. Two days later and with the part installed, the car still was running rough. It's now been two weeks and I have no update other than "we're still looking but can't find anything wrong". I've called my service advisor four times today trying to get an update and he just never answers or returns my call. I try to speak to the service manager and he too never answers the phone. Not sure how their communication is so terrible. More
Buying process ended up being full of lies. Found out the vehicle actually wasn’t truly certified but sold to me that way. Service is a joke . “Certified” me nothing to them although it’s adver Found out the vehicle actually wasn’t truly certified but sold to me that way. Service is a joke . “Certified” me nothing to them although it’s advertised that you get better and quicker service More
Buying a new car has never been easier! Dealership is accommodating and professional. Highly recommend Audi Nashville to anyone looking for a new car! Dealership is accommodating and professional. Highly recommend Audi Nashville to anyone looking for a new car! More
The worst car buying experience in my life! ! numbers changed several times they acted like we where common criminals?? like we lied about our car and they wouldn't accept the check from Navy Fe ! numbers changed several times they acted like we where common criminals?? like we lied about our car and they wouldn't accept the check from Navy Federal Credit Union the largest CU in the world because it was little extra work for them! salesman left us alone as we watched him playing on his phone in sales office for over an hour! WE SHOULD HAVE WALKED AWAY! it was ver obvious Audi Nashville didn't need or want our MONEY OR OUR BUSINESS! We would never recommend Audi Nashville! More
Never go here for service. They stress that anything less than 5 stars is a failure, but don’t listen to the customer, don’t pass along customer requests, don’t read the re They stress that anything less than 5 stars is a failure, but don’t listen to the customer, don’t pass along customer requests, don’t read the returned survey, even the manager refuses to contact the customer as requested. I had an issue where, when refueling, the fuel hose nozzle was blocked from refueling by a flap. I showed and demonstrated this to the “service advisor.” I picked the car the next day (a 4-hour round trip) and was told that it was repaired by replacing the actuator motor at a cost of $500! This was a few months ago and than it happened again 2 weeks ago, so I did some research and found that the Diesel fuel filler nozzle was incorrectly sized at the Shell station (they installed one sized for gas) and that Audi sells an adapter for this situation for $15 including tax & shipping which works perfectly. It had NOTHING to do with the part they replaced. A month ago, I took the car in for its 50k service and told the advisor that I had just topped-off the DEF and not to bother with it. Not only was this ignored, but they “added” 6 quarts of DEF and charged me about $80 for it including tax and labor. This is blatant FRAUD and a rip off of the customer. More
Was not a good experience from the start took me three days for some one to give me the answer on a truck I was interested in I was about to drive 100 miles and buy it until someone told me about issues i days for some one to give me the answer on a truck I was interested in I was about to drive 100 miles and buy it until someone told me about issues it had everyone else would have taken my money if I had just showed up with no questions answered More