Audi Naples - Service Center

Excellent Team at Audi Naples I am one of the millions of people that had to replace their airbags due to Takata recall. Audi Naples performed the replacement process for me p I am one of the millions of people that had to replace their airbags due to Takata recall. Audi Naples performed the replacement process for me providing exceptional service and care for my car while taking care of my Audi’s annual service as well. Since this needed a few hours to get accomplished I was handed their top of the line Audi A6 to continue my business in town without any slowdowns. While having to deal with a couple glitches at my older model Audi A6 Quattro their team stepped up and made it seem a piece of cake. Could not thank Audi Naples enough for their support, their Audi Service Team and specially to Chris, the Audi Naples Service manager who went above and beyond to get the job done right. Absolutely worth the drive every time from Marco Island for all my Audi needs. Thank you, Christian. More

Tail light replacement on 2018 Q7 Estimate to replace cracked tail light from Audi Naples was $766. When I questioned price I was told labor of removing bumper to replace light was 3 h Estimate to replace cracked tail light from Audi Naples was $766. When I questioned price I was told labor of removing bumper to replace light was 3 hours. Went to Audi Ft Myers and had the job done for $425, their labor was half an hour. Was I lied to or is Audi Naples that inefficient? More

Q5 service Yesterday I picked up my Q5 after visiting this dealership for the first time. From the moment I drove in the yard I was treated efficiently, and with Yesterday I picked up my Q5 after visiting this dealership for the first time. From the moment I drove in the yard I was treated efficiently, and with great respect. The service team was anticipating my arrival and was ready to assist me immediately. I was given a loaner car of my choice and was on my way. The following day I was notified my car was ready to be picked up. When I arrived at the dealership, the Valet greeted me by name when he opened the door. Justin and Jordan, the service advisors, reviewed the work done on my car, and sent me on my way. My car was serviced properly, and clean as could be both inside and out. My experience at Naples Audi was nothing short of outstanding. I will refer others to them while here in Naples, and suggest the local Audi Dealer where I live in NH send employees to Naples for training!! Your Valet's are very personable. More

Permanently damaged my Q7 On 10/06/15 my 2007 Q7 was repaired at Naples Audi. The MMI display wasn't working, and there was a constant drain on the battery. The issue was d On 10/06/15 my 2007 Q7 was repaired at Naples Audi. The MMI display wasn't working, and there was a constant drain on the battery. The issue was diagnosed as a faulty radio amp due to water damage caused by a leak. While repairing the leak at the rear sunroof, the headliner was glued back into position by the technician. This is where the issue is. When I took delivery of the vehicle, I didn't notice the glue stains, or perhaps they hadn't leaked through the headliner material. I paid $2489 for this repair. Several months later, while on a trip, a family member asked what had happened to the headliner. I then saw the stains for the first time. On 06/28/16 I brought the car back to Naples Audi and showed them the headliner. I asked them to look it over to see what could be done to improve the unsightly stains. After having the car for a day, I received a call from their service department, and was told they could discount a new headliner for me, but the estimate was around $1,000 with the discount. I told them that I fail to see how this repair would be my responsibility as they made the mess in the first place. The service manager had told me that the headliner was sagging during the first repair but offered no reason as to why it was glued back. I suspect that the adhesive used was the incorrect type, or applied sloppily, as it shouldn't have disfigured the appearance of the headliner the way it did. I would not recommend this service center. More

No pressure I just purchased a new Audi A5 Cabriolet Quattro from Luis Alvarado. He was a fantastic salesperson and there was never any pressure to purchase this I just purchased a new Audi A5 Cabriolet Quattro from Luis Alvarado. He was a fantastic salesperson and there was never any pressure to purchase this vehicle. I had gone in to have my Audi A4 washed while I checked the details of my present lease due to expire on March 26, 2017. Luis was very helpful and I decided it was easier to get the car "of my dreams" while they were still in stock! The best experience...excellent service! More

Justin Pavey makes it happen! I have been bringing my 2014 Audi RS5 to Justin for several years now for routine service and the occasional upgrade (H&R sport springs, Milltek exhau I have been bringing my 2014 Audi RS5 to Justin for several years now for routine service and the occasional upgrade (H&R sport springs, Milltek exhaust), and he has been consistently on point. Always cheerful, enthusiastic, and professional. In fact, he is just as enthusiastic about my RS5 as I am! Taking your car in for service can frequently be a chore, but not at Audi Naples. Justin and the rest of the team make it something I actually look forward to. More

Easy and Stressless Absolutely the easiest auto purchase I've ever made. I initiated the inquiry on the internet. Mr. Holman was quick to respond. He and I emailed a f Absolutely the easiest auto purchase I've ever made. I initiated the inquiry on the internet. Mr. Holman was quick to respond. He and I emailed a few times and the deal was done. Working with him and Troy Head the process was effortless. I love my Audi A7! More

Service of my 2009 VW Sportwagen TDI I'm sorry that I ever brought in my VW to the Naples dealership. I had always taken my car to the Fort Myers dealer with good results. My experience w I'm sorry that I ever brought in my VW to the Naples dealership. I had always taken my car to the Fort Myers dealer with good results. My experience with the Naples service department was nothing less than a disappointing disaster. I spent well over a thousand dollars on a problem that they misdiagnosed and I had to tak it back for another $1500 "fix". Needless to say this did not fully solve the problem and I spent hundreds more dollars at a competent garbage to fix problems caused by the Naples dealership service department. I did purchase a new vehicle from the Naples Dealership but will only take my car in for routine maintenance. More

Visit with Mr. Steve Barry We came to see Mr. Jason Giardina. Steve informed us that Jason will be back in an hour. Then he offered his help. Steve spent with us approximately 4 We came to see Mr. Jason Giardina. Steve informed us that Jason will be back in an hour. Then he offered his help. Steve spent with us approximately 45-50 minutes. Hooked up WiFi to or car. Explained in details how the system works. Then he gave us a very informative course on different aspects of MMI and a number of other features. All the time during the visit he demonstrated knowledge and professionalism. He also is very warm and personable man. We like to express our gratitude and complete satisfaction with the service provided by Steve Barry. Inessa and Yuri Bery, proud owners of Audi, allroad. More