Audi Naperville
Naperville, IL
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I bought a Used 2009 Nissan GTR from Dan recently, and it was the best experience I have had buying a car...hands down! Dan was open and honest with me from the start about what I needed to do to get into th was the best experience I have had buying a car...hands down! Dan was open and honest with me from the start about what I needed to do to get into the car I wanted. He was extremely patient with me as I tried to make things work financially, and it was obvious to me that Dan and the dealership was fighting to get me the financing that I needed to make the deal happen. Dan ensured the whole expreience was pain free, and I could tell he genuinely cared about my experience. This was a big deal and purchase for me so it was nice to know I had someone on my side. Today, he is not just a guy I bought a car from, but a friend. I will definitely buy another car from Dan! Thanks to Dan and the entire team for providing me with an experience I'll never forget. More
I am extremely satisfied with my car buying experience at Continenetal Audi. I told them what I wanted and no one tried to talk me into buying something I didn't want. Everyone was wonderful to work with, Continenetal Audi. I told them what I wanted and no one tried to talk me into buying something I didn't want. Everyone was wonderful to work with, especially our sales guy, Jeff Garvey. The owner definitely knows what he's doing because the customer service at Continental is phenomenal. Even the GM, Eric Matway, would stop by to make sure I was completely satisfied. I would highly recommend Continental Audi to anyone looking for their next car. More
You can't beat the service . . . or the price! They even took the time to drive me to another dealership, wait while I turned in my previously leased car, and then drive me back to the dealership. The sale took the time to drive me to another dealership, wait while I turned in my previously leased car, and then drive me back to the dealership. The sales staff also took the time to walk me through the main features of the car, so I felt safe driving it off the lot. I can tell you, too, that the A4 I'm driving is SO much better than the Mercedes C300 I just turned in. I can't say enough good things about Continental Audi in Naperville. More
I had a fabulous experience buying a new car from Continental Audi specifically with the help of Doug Wiersema. Doug is very easy to work with, extremely knowledgeable about all the cars, options, s Continental Audi specifically with the help of Doug Wiersema. Doug is very easy to work with, extremely knowledgeable about all the cars, options, specifications and details. Doug worked closely with me understanding what I wanted in a car and then went over all the models that fit my needs. After I made my purchase decision, Doug kept me completely informed via email and phone calls about the progress on delivery of my new S5. When the car arrived, Doug went over all the details of the car features. He makes the buying process a real pleasure. I would recommend Doug as a sales specialist to anyone who is a "car" person and wants to work with a real professional. This is my second Audi purchase from Doug and Continental Audi. The dealership is great in handling all service appointments and service is done well and on time. Service reps always keep me in the loop on what's happening during the service appointment and many times they have bent over backwards to get me a loaner car and on my way to work as quickly as possible. More
I had a wonderful experience buying a car From DAN CLARK @ continental Audi and would recommend anyone to go in to the dealership and ask for him. He was very educated on all the models and was a pleasure t @ continental Audi and would recommend anyone to go in to the dealership and ask for him. He was very educated on all the models and was a pleasure to work with. This is my first Audi that I have ever purchased but was very impressed with everyone from the bottom all the way to the top. I am very pleased with how everything has gone and I truly expect the service to continue on the same level that I have come to know! More
Great experience. Brian was very easy to work with. Kept me in the loop the entire time. Did not have to haggle for a mutually agreeable price. me in the loop the entire time. Did not have to haggle for a mutually agreeable price. More
I bought a certified A5 from continental with Rob Grignon. Rob was, helpful, professional and informative during the process. The car turned out to be exactly what I wanted and was delivered in immac Grignon. Rob was, helpful, professional and informative during the process. The car turned out to be exactly what I wanted and was delivered in immaculate condition. I lookforward to working with rob again for my future car needs. Roger More
Jim Finch is the best customer service person I have worked with. Although all of your service people are of high quality, his efforts were superb. He went way above and beyond for me. Thanks for having worked with. Although all of your service people are of high quality, his efforts were superb. He went way above and beyond for me. Thanks for having such a great and dedicated employee. Jerry Zoloto More
This was a horrible experience that I did not expect to have by dealing with an "Authorized Audi Dealer." I saw the car listed online and called in and talked to Dough Wiersema. Everything was going great. have by dealing with an "Authorized Audi Dealer." I saw the car listed online and called in and talked to Dough Wiersema. Everything was going great. He was very helpful and quick with his responses. We came to an agreement with price and I came from Ohio to Chicago to pick the car up (I already wired them the money). When I got there, the car was not as described. It was described as having a sunroof, Xenon headlights, and premium sound. It did not have any of those options on the car. When I went to test drive the car, the check engine line was on. When I started the car, it made a loud noise for about 30 seconds then went away. I asked Doug to see what the issue was and he stated it was a "misfire and nothing to worry about." As a consumer looking to buy a car, I trusted what the "Audi Dealership" said. After paying the remaining balance, I went to go start the car again and leave. The same noise was there. This is when it was escalated to Steve LaGioia. He comes outside and says "oh its probably just water that got in the engine area when they washed the car." His solution was to start the car, turn it off, and repeat until the sound went away. However it did not go away. Trusting him that it was not a issue, I proceeded to purchase the car. I then took my car to a real dealership, VIN DEVERS AUTOHAUS OF SYLVANIA and they assessed the car. They told me that "BANK 1 and BANK 2 of the chain tensioner needed to be replaced." The cost for that to be replaced was $1378.**. I called and talked to Steve LaGioia. His response was, "you bought a used car with no warranty, you are on your own." After trying to get him to understand that they sold me a car that they knew had issues with, he become frustrated and was not respectful in anyway. I then responded to him "What do you think you are a tough guy for yelling." His response was "Ill come show you a tough guy." I did not appreciate being threatened by the guy who is supposed to be helping me. From the recommendation of my local Audi Dealer, I called AUDI USA Customer relations and reported him and that dealer. They then contacted CONTINENTAL AUDI OF NAPPERVILLE and after a couple days, they were able to get the dealership to pay $500.00. AUDI USA Customer Relations did not feel that this was sufficient and matched their $500.00 to help pay for the car. This was an overall horrible experience from the time I entered the dealership to the time I got my car repaired. I would not recommend anyone purchase a car from this dealership due to their lack of professionalism and respect for the consumer. More
Awesome customer service and overall great car buying experience. We were treated with respect and got a very fair price. I would buy from them again in a heartbeat! experience. We were treated with respect and got a very fair price. I would buy from them again in a heartbeat! More