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Audi Napa Valley
Fairfield, CA
32 Reviews
Audi Napa Valley is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. There are no dealer handling fees and we empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business.
One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind.
Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
Audi Napa Valley will operate from a temporary location in the Fairfield Automall during the construction of a new, cutting-edge facility, set to open soon. The new facility will offer world-class amenities and a luxury service facility that will have the capacity to service all makes of vehicles while specializing in Audis.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 32 reviews
November 30, 2024
Devin and the Audi of Napa team were awesome. I felt comfortable and not harassed. The sale took less 1 hour. Delvin took his time and was patient with me. I will be returning in the future. I felt comfortable and not harassed. The sale took less 1 hour. Delvin took his time and was patient with me. I will be returning in the future. More
by The Gem
November 26, 2024
Ashley did a wonderful job working with me to ensure a smooth process with no hassles. She’s an intelligent up beat person that has a bright future. smooth process with no hassles. She’s an intelligent up beat person that has a bright future. More
by J.hattaway
Employees Worked With
November 20, 2024
Presales support was very good. Both Sean and Christian responded to every question and followed up promptly. But there were big problems with the sale. The vehicle was delivered ap Both Sean and Christian responded to every question and followed up promptly. But there were big problems with the sale. The vehicle was delivered approximately 3 weeks after paying for it, without a title, and the sales team neither notified me of the delay nor were they able to expedite or clarify when I will receive it. The vehicle also arrived missing two important options that the sales team previously confirmed were installed - but after delivery I discovered the vehicle does not have. From their responses I don't believe they were dishonest, but they made mistakes and are not willing to rectify or compensate for them. I do not recommend this dealership for out of state buyers. More
by Greg
Verified CustomerNovember 01, 2024
They were so easy to work with. Simple, straight to the point, smooth process and fun people. They went above and beyond my expectations Ashley deserves a 10 out of 10 in my book Simple, straight to the point, smooth process and fun people. They went above and beyond my expectations Ashley deserves a 10 out of 10 in my book More
by RIZACOLE
November 01, 2024
My sales person was absolutely amazing. Made things so easy and I knew where I stood with the vehicle I was looking at with in minutes. Made things so easy and I knew where I stood with the vehicle I was looking at with in minutes. More
by DIANE7082
October 22, 2024
No, words can express my wife’s and I recent car buying experience. Literally, from our initial phone call with Ashley Flores our new car sales representative it was beyond the most seamless, professional, experience. Literally, from our initial phone call with Ashley Flores our new car sales representative it was beyond the most seamless, professional, friendly and personable experience we have ever had in all of our car buying experience (we, are in are early 60’s 😂) Even though Ashley, was new with the Dealership she truly defined what Audis Napa Valley mission statement defines! Thank You, beyond words Ashley my wife and I are truly life long customers and will refer family and friends! Regards Linda and Bruce Herbert More
by B and L
October 07, 2024
Complaints already in motion … Children should not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise kno not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise known as the “CARS Rule,” setting new requirements on the sale, financing, and leasing of vehicles by motor vehicle dealers. The final rule, which is effective on July 30, 2024, prohibits certain misrepresentations in the financing process, sets disclosure requirements on dealers’ advertising and sales communications, mandates that dealers obtain consumers’ express, informed consent for charges, and prohibits the sale of add-on products or services if there is no benefit to the consumer. More
by Chirps7
October 04, 2024
Amazing experience from start to finish. Everyone I worked with was very knowledgeable and honest. Everyone I worked with was very knowledgeable and honest. More
by kenrschlosser
September 23, 2024
Santiago was fantastic. Being an out of state buyer he facilitated all of the details before we made the trip to finalize the purchase. Once there the process was very eas Being an out of state buyer he facilitated all of the details before we made the trip to finalize the purchase. Once there the process was very easy and professional. More
by mark@gwfoils.com
September 18, 2024
Had a great experience with my first car buying experience, the sales staff were very friendly and low pressure. They were able to help me secure a loan with a less than normal situation which was experience, the sales staff were very friendly and low pressure. They were able to help me secure a loan with a less than normal situation which was also very appreciated. Would definitely recommend! More
by Tyler Baars
