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Audi Morton Grove

Morton Grove, IL

Overview
Employees
Reviews
Vehicles
4.9
686 Reviews
Audi Morton Grove doesn't just have an outstanding inventory of new cars, our dealership also has a great selection of pre-owned Audi models in our used car inventory. Each vehicle at our used car dealership is thoroughly inspected to ensure that it meets our standards and will provide you with the quality and reliability you are looking for in the Chicago, Park Ridge, Evanston, Des Plaines areas. We take pride in our used car models, here at Audi Morton Grove. We encourage you to explore our superb selection of new and used luxury cars by browsing our online inventories and visit us for a test drive when you find a model that sparks your interest!
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7000 Golf Rd

Morton Grove, IL

60053

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Showing 686 reviews

July 10, 2012

Fantastic communication and attention to every detail. I ordered a car and was assisted every step of the way. I could not be any happier, nor could I ask for any better service. Terry Trickett & Gabriel Or More

by mwrogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Trickett, Gabriel Orelove
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April 26, 2012

i took my audi a4 for service at this location. The i took my audi a4 for service at this location. The staff was very friendly to begin with but the prices were way too high. I still agreed to get s More

by ryood1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
glen
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May 07, 2012 -

Audi Morton Grove responded

Dear Ryood 1, Please accept my apology for "underwhelming you" on your last service visit at McGrath Audi and for causing you to doubt our recommendations. At McGrath Audi we always try to give the best advice for the "Long Term" care of a client's Audi as opposed to "quick fixes" which often eliminate the symptom but do not resolve the true underlying cause of the symptom. It sounds to me like we did not communicate very well with you and perhaps made an assumption that you wanted a long term solution to the issues at hand. I am not suggesting that your ultimate decision to have the service station repair your issues was incorrect....obviously their repair was better for your circumstances. As an Audi dealer we are required to repair the vehicle to Audi's very high standards of repair due to service and parts warranty policies. Due to that, we are sometimes unable to perform certain repairs which do not match those standards. Certainly replacing a clamp to eliminate a leak seems like a reasonable resolution and I am not suggesting that it might not have been an appropriate repair. I'm not sure what the wiper issue was but am glad you got it fixed to your satisfaction. From our perspective, when we "repair" a vehicle, we stand behind the repair as being THE solution to the underlying issue and warrant the repair as such.....Having your wipers or your steering rack fail as a result of us NOT performing the appropriate repair is not acceptable to us. I can assure you that we do not recommend steering rack replacement "lightly". It is a significant repair and we appreciate the cost related to such a repair. If your rack has been leaking as you indicated, was previously repaired, and is leaking again, to us this is a signal that there has possibly been some damage done to the hydraulic ram by external sources. Typically, the continued leakage indicates the introduction of "road grime" around the seal where the leak is occurring. This often leads to the "scoring" of the ram which causes more leakage as the seal deteriorates further, leading to a potential significant loss of power steering fluid, which can lead to improper lubrication of the pumping mechanism. If the pump stops working properly, you are at risk of not being able to maneuver your car correctly as it was designed. This can become a safety issue. I am glad that you were able to alleviate the existing symptoms your Audi exhibited. I truly hope these turn out to be long term solutions for you. McGrath Audi has been the top service satisfaction (Audi of America) dealer in the Chicago market for the past two years. Those ratings come from surveys from thousands of Audi owners whom we have serviced. I am truly sorry that we did not respond appropriately in your situation this time. I encourage you to keep your eye on the power steering fluid level in the future. You are welcome to stop by any time and we will be happy to check the level and top off the fluid if needed, at no charge. Hopefully, some day, you will give us another opportunity in the future to earn back your confidence. Sincerely, Terry Trickett General Manager McGrath Audi 847-998-8000

January 07, 2012

This is a terrible place for service. I would not recommend this place to anyone. I took my vehicle here for service. My new vehicle has 4 years or 50,000 mile warranty on it. So when ever I took my More

by goldy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Guy, Norberto
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March 07, 2011

It was my first experience going to mcgrath audi in glenview Was every impressed with the level of service i got,from the car porter, sales & service. Everybody seemed to be working from the same pag More

by belfring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Staff
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January 07, 2011

I had a fantastic dealer experience working with McGrath Audi. I have never spent such little time in a dealer to complete the sale. My sale was completed in mere minutes, not hours like many dealers. The More

by inomad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not recall.
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January 06, 2010

Purchased an A4 from them due to good "reviews" online. Purchased an A4 from them due to good "reviews" online. Everything was great. Trouble until I brought the car in for service. I couldn't ge More

by cchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
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