Audi Mission Viejo

I can't believe I've already put on 15,000 miles in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was de in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was definitely a pleasure. I couldn't afford to wait for my A5 to be serviced so Tom quickly got me in and out with a new A4 courtesy car and had my car waiting for me first thing the next morning. Tom's a great guy—warm, welcoming, honest—and makes the whole dealership experience worth driving 25 miles to Mission Viejo for. He answered all of my questions, explained everything I needed in detail, and assured me this was a good place to be. Thanks! More

I don't do a lot of reviews, but I'm happily providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was ver providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was very helpful in identifying the service that would be covered under my Extended Warranty and ensuring that we did those things. I received a call later in the day explaining the additional service I would need for my brakes and we discussed whether certain symptoms of oil use were a problem. He explained their process in assessing whether there is an issue and how we would work together to determine and then resolve any issue. I appreciate the friendliness, the complete explanations of needed work, and the excellent follow-through. More

My experience at Audi of Mission Viejo was great. Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend usin Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend using Audi MV for all your Audi service needs. More

Leased our new Audi allroad from Audi of Mission Viejo earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on ou earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on our dash. We were running errands near the dealership and decided to to see if just maybe we could drop-off our car for the 5k svc and obtain a loaner to continue with the day's "to-dos". WOW!!!- spoke with Ali, (hope I have her name correct), she said YES... no problem, bring the car right on in, (11AM on a Thursday). We pulled into the service drive 10 minutes later, met by a host and sent inside to Craig, our assigned Svc Advisor- he brought us up in the data base/we initialed the paperwork and informed that our car should be done by 5PM/open till 7PM. We then spent a few more minutes with Loan Car paperwork/just 'initials'- offered cold bottles of water for the road, then out the door to a new, clean, fueled-up Loaner... all in minutes. Craig phoned at 3:30/4PM to alert our service was complete/we hadn't even returned home yet. We topped off/fueled the Loaner and back to AUDI of MV, the cashier had our paperwork- no chgs for first svc. Craig met us in the service drive with the keys and sent us on our way/our car serviced & washed and due back in 10k mi.s or 12 months. Now, I wouldn't expect that this could happen with such ease each time our car needs service- but... the fact that it did happen this time/was able to happen at AUDI of MV deserves mention>>> it indicates to me, at minimum EVERYONE there is aiming to achieve that level of exceptional customer service each and EVERY day, for each and every customer... our visit must have included the direct efforts of at least 10+ people- so>>>Thanks-so-very-much to everyone there, WE NOTICED and we will be back!!! More

Everyone at Audi is always very polite and attentive. We usually work with Craig and he is always helpful and informative and very nice to work with. usually work with Craig and he is always helpful and informative and very nice to work with. More

I had a very great experince with Brian H. not only this time ,time in the past when my wife purchased her Audi Q5.He is a great guy to talk and finish bussiness,very profesional and very courteously.I will time ,time in the past when my wife purchased her Audi Q5.He is a great guy to talk and finish bussiness,very profesional and very courteously.I will come back any time,grat deal! More

I was emailed by Paxton telling of a great lease deal that Audi had. Because it was such a good deal I felt that there had to be a catch so I didn't jump on it right away. After a month of emailing bac that Audi had. Because it was such a good deal I felt that there had to be a catch so I didn't jump on it right away. After a month of emailing back and forth, Paxton gained my trust. I stopped by one day on a whim. Paxton showed me a car he could order for me and get the very next day. I said ok....the next day he sent me the credit application to do online...I went to the dealership and was out within 30 minutes with a brand new car!!! I've never had a car purchase or lease go so easy! The next day I went in to have the wheels switched out and the service with George went just as easy and fast. I've never been so impressed with a dealership or their service department. More

I recently purchased an Audi R8 from Audi Mission Viejo. My first contacts were with Halleh Afshar. We exchanged a few emailes before i met her at the dealership. I have to say, she is wonderful. The entire My first contacts were with Halleh Afshar. We exchanged a few emailes before i met her at the dealership. I have to say, she is wonderful. The entire experience was wonderful from our first conversation over the phone, until we closed the deal. This was the best experience i have had in buying a car. I even had the owner of the dealership, introducing himself and shaking my hand. He even gave me his personal cell phone number to call in case of ANY problem. Halleh Afshar never made me feel obligated, under pressure or neglected. After my purchase, I have been contacted numerous times to check if i have any questions. Basically in a nut shell, WONDERFULL AND UNHEARD OF More

My previous dealership experiences have left a sour taste in my mouth but dealing with Jeff at Audi MV was very straightforward with no "games" during the whole transaction. The entire purchase happened in a in my mouth but dealing with Jeff at Audi MV was very straightforward with no "games" during the whole transaction. The entire purchase happened in a short period of time and was hassle free. Even the gentleman in Finance wasn't pushy! A first for me. I will definitely visit Audi MV for future car purchases. More