Audi Millburn

Very poor management and communication Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. Wh Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. When you walk into the dealership, nobody looks up to greet you. There is a new service advisor who is a woman who is the first person to actually treat me like a human being. She always looks up and says hello, but all of the men in service just look down for about 5 minutes before muttering, someone will be right with you. They are all so excited to pass you off to someone else. I have used Jack Daniels Audi and it is so superior. To me this seems like an issue from the top. The employees are not being incentivized to be courteous and friendly towards the customer. Hopefully you guys are beginning to realize this which is why you have the new addition in the department. More

Quick annual service Orlando was great. My car was serviced quickly and Orlando was in touch to let me know when it would be ready. Made the service very easy. Orlando was great. My car was serviced quickly and Orlando was in touch to let me know when it would be ready. Made the service very easy. More

Great service My consultant, Orlando, did a great job facilitating my service on my car...via their texting tool he was able to tell me within an hour of dropping t My consultant, Orlando, did a great job facilitating my service on my car...via their texting tool he was able to tell me within an hour of dropping the car off when the car would be ready... More

Service visit David and everyone I dealt with was friendly, efficient and knowledgeable. I was in and out quickly and everything was handled perfectly. That is it David and everyone I dealt with was friendly, efficient and knowledgeable. I was in and out quickly and everything was handled perfectly. That is it More

Great service, prices high The both service and communication at DCH Audi are fantastic. But the prices on parts and labor always seem high... but the work is good. The both service and communication at DCH Audi are fantastic. But the prices on parts and labor always seem high... but the work is good. More

Quick, super professional service Orlando was excellent - informative, professional and friendly. Very responsive. Great first experience. I came for my 10,000 mile service. All Orlando was excellent - informative, professional and friendly. Very responsive. Great first experience. I came for my 10,000 mile service. All went smoothly and well. More

Leased on Audi Everyone was very pleasant at the dealership and Bryan clearly made every effort to try and negotiate the best price for me in terms of my lease agree Everyone was very pleasant at the dealership and Bryan clearly made every effort to try and negotiate the best price for me in terms of my lease agreement. More

Service summary Dealership is first rate. Ease in scheduling appointments. Use of a loaner car. Staff is efficient, friendly, experienced and helpful. Dave always doe Dealership is first rate. Ease in scheduling appointments. Use of a loaner car. Staff is efficient, friendly, experienced and helpful. Dave always does a great job. Highly recommended dealership. More

Best dealership ever have the sales specialist Don accompanied me along the whole process of purchase with premium quality of service, including introduction, price negotiation the sales specialist Don accompanied me along the whole process of purchase with premium quality of service, including introduction, price negotiation, my old leased car's return and new car pickup. highly recommended for this dealer and particularly the sales specialist Don Kim More

Picked up new car ordered previously. Salesman Zaid spent lots of time with me going over all the features of my new A5. He had offered to pick me up since I did not have a car at the tim Salesman Zaid spent lots of time with me going over all the features of my new A5. He had offered to pick me up since I did not have a car at the time which was very helpful. Dealing with him has been a pleasure. More