Audi Millburn

From the moment I checked on availability to the time it was delivered, all parties dealt with me in the most courteous, professional, and efficient manner. Katherine (Internet coordinator) welcomed me in was delivered, all parties dealt with me in the most courteous, professional, and efficient manner. Katherine (Internet coordinator) welcomed me into the dealership and made sure I was in good hands Nick (sales) has to be the most honest, least pushy, and hard working sales person I've come across. He did everything I asked, patiently addressing all our concerns. Annabelle (finance) was top of her class. She's knows her stuff, works quickly, while being appropriately deferential More

Michael and his team were amazing. Verry Happy with the experience of my first car. Verry Happy with the experience of my first car. More

Orlando in the service department is amazing. I usually always prefer to work with him if he’s available. Very patient and provides good information and keeps you updated on progress of the servi I usually always prefer to work with him if he’s available. Very patient and provides good information and keeps you updated on progress of the service. Super friendly and easy to work with. I highly recommend this dealership and specifically Orlando and the service department. More

Alan Palmer and Dawn I appreciate you guys for making things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things are said out of anger and I was upset. But Thank you More

Slow callback. Initial contact was effective but it seems that following up with request is not a priority that following up with request is not a priority More

I worked with Joe and had an great experience that was easy, simple and hassle free. Spent more time learning my new car with a dedicated person than the rest of the entire transaction took place. They w easy, simple and hassle free. Spent more time learning my new car with a dedicated person than the rest of the entire transaction took place. They were great More

Awful dealership. Poor customer service and disrespectful staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette sme staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette smelling loaner which had a faulty trunk, no gps and no phone charger. Horrible experience. More

Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the run before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx. More

I wish there was a zero rating. They don’t deserve a one. My GF and I have been communicating with the dealer for days. We were waiting for a call back from the sales manager as we were working out the fin My GF and I have been communicating with the dealer for days. We were waiting for a call back from the sales manager as we were working out the final details on the purchase of a used Q3. He never called back but we were assured by the sales rep that our appt is on. We had an appt for 2 pm and showed up promptly with a bank check in hand. After waiting for approx 15 min we were told sorry the vehicle has been sold yesterday! We drove down specially to buy this car. They didn’t even apologize! Didn’t offer other cars. Rude and disrespectful. Should have at the very least called us to let us know the car has been sold and not waste our time. This place is a disgrace to the Audi brand. I will filing a complaint with Audi corporate as well as car dealer ratings websites. I hope they get penalized! More

One of the worst dealerships I’ve ever dealt with in my 50 years on this planet. They will not call you back or respond to questions once you’ve purchased your vehicle. I purchased windshield insurance & 50 years on this planet. They will not call you back or respond to questions once you’ve purchased your vehicle. I purchased windshield insurance & they have yet to forward the account information. The receptionist are rude and will cut you off while you wait for an answer. Do yourself a favor & shop at one of the other Audi dealerships in the New Jersey/New York area. Did I mention that they lagged on registering my car where I had to go & do it my self? When they finally got around to it, they did not credit my registration cost back to me & pocketed the money. Completely untrustworthy, which when you’re purchasing an expensive vehicle is not something you should have to deal with. More