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Audi Millburn

Maplewood, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,038 Reviews
Audi NJ location, DCH Millburn Audi, an award winning Audi dealer in New Jersey, is conveniently located in Maplewood, NJ, just minutes from the Garden State Parkway and Interstates 78, 280, and 287. We are a proud member of DCH Auto Group, a network of award-winning car dealerships in metropolitan New Jersey, New York, Connecticut and southern California.
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2211 Millburn Ave

Maplewood, NJ

07040

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Showing 1,038 reviews

March 16, 2023

Bad experience, not customer friendly and Worst service ever! Never buy car again and not recommending any other. More

by as
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ziad Shehady
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Audi Millburn responded

Hello, It is regrettable to hear of your feelings toward our dealership. I’d like to speak with you and learn the nature of your frustrations. However, the person you stated having worked with has not been on our team in more than five years and your contact information cannot be located based on your username. At your availability, please reach out to me through the number below. Dawn McAdam Customer Service Representative 973-821-2002

Apr 01, 2023 -

as responded

Hi Dawn, As discussed earlier, I was waiting for your call on Wednesday regarding further updates but didn’t get any response. Please feel free to call me if require any further details on this. Regards Arpit Shah

March 11, 2023

Shonta is professional, friendly, and courteous. She sent me updates regularly to keep me up to date on the work that was being done in my car. I also appreciate the video I was sent by the person More

by Dina
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shonta
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Mar 13, 2023 -

Audi Millburn responded

Hello Dina, It can be a stressful time when your vehicle needs maintenance and repairs, and we work hard to make sure our DCH Millburn Audi guests are as comfortable as possible throughout the process. Shonta will be proud in learning her friendly, courteous and professional assistance earned your thoughtful compliments and was valued. Travel safe and come see us again whenever we can next be of service.

March 10, 2023

Awesome service and great communication. Will let friends and family know about how great they are. More

by Cr30210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Mendez
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Mar 10, 2023 -

Audi Millburn responded

Hello, It means a lot to us to have earned your recommendation here at DCH Millburn Audi. Thank you very much for the compliments and trust in the team with your vehicle's care. Travel safe and we'll be ready with the same awesome service and communication whenever you next need our support!

March 09, 2023

Everyone is so professional and kind. I really appreciate the care they take of not just my Audi but also of me. Thank you to everyone at DCHMillburn Audi Service. More

by sonnie512
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Yam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Palma
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Mar 09, 2023 -

Audi Millburn responded

Hello Sonnie, We owe it to every DCH Millburn Audi guest to provide them the very best in client service while we care for their vehicle. Our team will be proud to hear their professionalism and kindness has allowed them to reach that commitment during your visits, and we will work hard to maintain that high level of service though the future. Travel safe and we'll see you again next time!

March 05, 2023

Amanda is great. .... so knowledgeable and was able to get our service done way faster than expected.... The dealership is super clean and all the employees there are More

by zcrang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Audi Millburn responded

Hello, Thank you very much for such a positive review of your experience working with Amanda and the DCH Millburn Audi team. She'll appreciate the compliments on her knowledgeable assistance and it was our pleasure to help get you safely and quickly back on the road. It means a lot to us as well to hear you enjoyed a polite and easygoing visit overall along with with the cleanliness of our grounds. Please travel safe and reach out to us again anytime we can be of service.

March 03, 2023

Joe is the best salesman to work with ever! Such a professional who really cares about his customers. More

by Glenn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Audi Millburn responded

Hello Glenn, We're sure it will make Joe's weekend to hear he was called the best salesman ever, and we know he'll be proud to hear his professional care earned such high praise. Thank you very much from all of us here at DCH Millburn Audi for sharing your compliments and the trust in us with your business. We're dedicated to keeping you happy through the future and are here to support with anything else you may need down the road. Drive safe and have fun!

February 26, 2023

The best! Prompt, clean and knowledgeable . The service counter bends over backwards to help you. More

by S keenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Audi Millburn responded

Hello, We sincerely appreciate your trust in us to care for your vehicle here at DCH Millburn Audi and the team is always happy to go the extra mile for our valued guests. Thank you very much for complimenting the prompt and knowledgeable assistance you receive along with the cleanliness of our facility. Travel safe and we'll see you again next service visit!

February 25, 2023

Robert met me as soon as I entered the dealership. He was friendly & more importantly explained the Audi care program , signed me up, explained what was going to be done to my car & the timing of the More

by L.WISS1
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Audi Millburn responded

Hello, Thank you very much for trusting us with your vehicle's care. We know it can be stressful needing vehicle repairs and maintenance. Robert will be proud to hear his friendly, informative and diligent assistance along with his communication helped to make for a comfortable service experience for you here at DCH Millburn Audi. Travel safe and please let us know whenever we can be of service again down the road.

February 07, 2023

I brought my Audi Q5 in for oil change ahead of my 40K service. Amanda was personable, provided info about setting up my 40K service, and alerted me when my vehicle was ready for pickup. More

by CB$$21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Feb 07, 2023 -

Audi Millburn responded

Hello CB, We truly appreciate you trusting us with caring for your Q5 here at DCH Millburn Audi, and we know Amanda will be proud to hear her personable and informative assistance was valued. Travel safe and we'll see you again next service visit!

February 02, 2023

I brought my Audi A3 to DCH for an airbag system repair. The scheduler was very cooperative in setting the date. And Amanda in service was excellent to deal with in every way; she answered my questions and More

by stevebarcan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Audi Millburn responded

Hello Steve, We know needing vehicle repair isn't ideal, and it's our pleasure to help our DCH Millburn Audi guests be as comfortable as possible while we care for their vehicle. It's great to hear our new facility made for an easy drop-off and pickup, and Amanda will be proud in learning her informative communication was valued. Travel safe and reach out to us again whenever we can be of service.

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