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Audi Mentor

Mentor, OH

4.7
120 Reviews

8599 Market St

Mentor, OH

44060

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120 Reviews of Audi Mentor

February 02, 2021

Alex De Francisco (sales manager) made this transaction seem less and fast. He even sourced the spec of an all road from out of state to satisfy my needs. I’ve owned 100s of cars and deal w dealers aroun More

by Drgbac2ba6
Recommend Dealer
Yes
Employees Worked With
Alex De Francisco
Feb 03, 2021 -

Audi Mentor responded

Thank you for visiting Audi Mentor. We will be sure to thank Alex for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

January 29, 2021

Very professional and prompt with the service, good quality clean work and I enjoy getting my car back clean and ready to go. Thank you More

by mdgaram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick, Scott
January 28, 2021

Its a great experience with Audi Mentor Service Dept. They’re doing business that’s trustworthy and quick response time if you have any needs or questions! Very happy customer. More

by ChazDaher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Schudel
January 12, 2021

Great experience, would absolutely buy from this dealership again as well as recommended to anyone. From the time we walked in the door to the time we left it was top notch. More

by mstratos@idealintegrations.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Defranciso
Jan 12, 2021 -

Audi Mentor responded

Hello, thanks for the five-star review with our team! We're glad to know you had a positive experience with us. If there is anything else we can help you with, please let us know.

January 11, 2021

Excellent service by Pat Schudel! He always answers all of my questions thoroughly and explains services thoroughly! They have a great service department. Elin Thierry More

by elinthierry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Schudel
Jan 12, 2021 -

Audi Mentor responded

Elin, Thanks for taking the time to share wonderful feedback for Pat and our team at Audi Mentor. Please do not hesitate to contact us if we can help further with anything else. We hope you have a wonderful day!

November 30, 2020

I've been trying to cancel a car warranty for 3 months and no one will reach back out to me. I call and email and no one calls me back. More

by LGLOVER2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patsy
Dec 01, 2020 -

Audi Mentor responded

Lloyd, We regret the warranty company has not been efficient in processing your cancellation. We have already provided them with the necessary information and documents. We are always more than happy to reach out to the warranty company on your behalf. Additionally, a representative from the dealership will be following up with the company this week and they will reach out to you with any update. If there are further concerns, please contact me directly at thartmann@penskeautomotive.com. Todd Hartmann General Manager Audi Mentor

October 29, 2020

Maria Drago at Mentor Audi you ROCK!! Maria was so patient and helpful during my search for a new vehicle!! She kept in contact with me for several months before I finally made my decision to purchase More

by Cmrako
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Drago
September 26, 2020

Absolutely super smooth buying experience. Worked with Chris and never once felt pressured to buy anything. Patsy was awesome too in helping me find the best warranty and just giving me overall solid advi More

by Jhuang21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris. Patsy
Sep 27, 2020 -

Audi Mentor responded

Thank you for the excellent review. We will be sure to thank Chris and Patsy for providing you with a smooth car-buying experience. We look forward to working with you again.

August 30, 2020

Great group of people. Great service from sales to finance to service. Top notch. Mr. Penske should be proud of this group. Thanks for the great service. More

by CAW72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patsy, Chris Stegman
August 21, 2020

Helpful, accommodating and professional. Wonderful experience and very pleased to work with people who went out if their way to find us just what we wanted. More

by watsonsmkjl
Recommend Dealer
Yes
Employees Worked With
Chris Stegman, Mitch Maurer
Aug 22, 2020 -

Audi Mentor responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again.

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