Audi Memphis

Never heard back by email nor by text nor by phone call after placing my inquiry. This suggests to me that this dealership is not interested in my business. I will be buying a vehicle in the next 10 days… after placing my inquiry. This suggests to me that this dealership is not interested in my business. I will be buying a vehicle in the next 10 days… More

If I could give a negative zero to infinity, I would. Took my truck August 2021 to get the A/C repaired in which I paid them for it. A month or so later, the A/C went back out. I called to get it look Took my truck August 2021 to get the A/C repaired in which I paid them for it. A month or so later, the A/C went back out. I called to get it looked at again and was told that they didn't have an opening until after Xmas. Called after Xmas and didn't get an appointment until April 2022. Was told my I needed to pay them again for the A/C because my fuse box was wet. Talked to Audi of America from June to August and was told to take the truck back in for another diagnosis in which they said they would take care of it. Got the diagnosis and Audi of Memphis still saying pay them for the A/C. So my truck is at the dealership and while their techs are tampering with it, found that now it won't start. They called me to tell me that I need to pay them an additional $3000 to fix that. It is October and they still have my truck. What do I look like paying them $3000 for a problem that was paid for in August of 2021 that didn't hold up for a month, then another $3000 for a problem their techs caused? More

This was our first experience with Audi of Memphis and it was a great one! DeAndre is a super nice guy (very professional) and took great care of us. I was actually out of town on a business trip when I firs was a great one! DeAndre is a super nice guy (very professional) and took great care of us. I was actually out of town on a business trip when I first called in on a Monday morning. It was my wife and son that went to the dealership that afternoon for a test drive. Needless to say, we closed the deal the next afternoon and love the car. However, it was our salesperson Dre that made the difference here! I can't say enough. Brian also was super friendly and easy to work with...great teamwork. More

Drove from Indianapolis to pick up a Audi A6 from a private seller in Memphis. Noticed it was low on oil so I took it in to Audi Memphis, they were booked out till mid April! A service consultant Jeff private seller in Memphis. Noticed it was low on oil so I took it in to Audi Memphis, they were booked out till mid April! A service consultant Jeff Massey said he could help me out, topped off all my fluids and had me in and out in 20 minutes!! Best of all it was no charge! These guys really helped me out of bind. Great friendly customer service here! A+ Thanks again for all your help! More

The Ole Bait and Switch When I went to test drive the new Q7 I fell in love with it. Although I was not a HUGE fan of the rims on that particular vehicle. I spoke with the sa When I went to test drive the new Q7 I fell in love with it. Although I was not a HUGE fan of the rims on that particular vehicle. I spoke with the salesman and was wanting to make a deal with them since it was the end of the month and figured that I could always change out the rims later if I wanted. Well I ended up speaking with the sales manager about numbers and such since I live a solid 1.5 hours away. So, I was closing a deal with another dealership to get my wife a new truck so I was on the road all day that Friday. I came to conclusion that the numbers were good so we verbalized the deal over the phone. I would arrive to close later that day or first thing the next morning. Fast forward to closing and I questioned the finance guy about the VIN number because well, I thought the one I drove had a different last 4 digits. I even asked the salesman Mark Blake about it and he said that the one I was purchasing was in fact the car I drove. Upon arriving home later that night I double checked the paperwork and sure enough I had been misled. The vehicle that I test drove was NOT the one I purchased. There were several upgrades on the other vehicle that were NOT on the one I drove away in. I wrote them an email that night and had made arrangements to go back up there but I have been severely sick and will call again monday to make arrangements. I suggest going here with the knowledge that you will need to double check and triple check all the vehicle info so this does not happen to you. I must say that Dustin (sales manager I believe) and Jordan (in finance) were great with service but the salesman needs to be educated on proper sales skills and vehicle info. I mean, I just spent $75000 on a car and felt that I was misled. More