Audi Meadowlands - Service Center

Right in the middle of running my errands, my Audi A6 2.7T began to sputter and the check engine light came on. Here we go again with faulty ignition coils!!! I thought I was heading for a total loss 2.7T began to sputter and the check engine light came on. Here we go again with faulty ignition coils!!! I thought I was heading for a total loss of a day at a dealership service department. How wrong I was!!! Let me tell you, the service department at Audi of Meadowlands had me in and out with keys in hand within 2 hours without an appointment. This service department was incredible. It was clean, very spacious, fully stocked beverage station and computer internet access (not just Wifi on your device). I've been to service departments were they stick you in a small room with a samll TV, a vending machine and a drip coffee machine. Not here. I could have easily spent the whole day there. Now let me get to the Service Advisor. Her name is Blanca Simpson. One of the most professional, knowledgeable and polite persons I have ever met in the car service department. I would like to thank her for my painless experience. I would also like to thank the service mechanic that worked on my car. I believe his name is Pablo. My car was worked on very quickly and returned to me in the same exact way I left it. There were no fingerprints, no smudges and my steering wheel, seat and floor mats were not dirty. Even the station on my radio and the volume were unchanged. Thanks again Audi of Meadowlands for the extrodinary service. More

While the experience in obtaining the car was very good, the experience in returning a lease was perhaps one of the reasons that I decided not to continue with the dealership. I fully expected that ther the experience in returning a lease was perhaps one of the reasons that I decided not to continue with the dealership. I fully expected that there would be some inconvenience in retuning the car, I did not however expect the extreme rudeness by the individual at Audi. When I had advised that while I loved the car it simply did not meet my needs, and was looking for an SUV he replied well good luck getting one of ours, we only have one on the lot. I told him that while I really liked Audi I did not like the styling or options that came in the SUV's, so it would not be likly that would purchase the Q5 or Q7.. His comment to that: "What ever, go buy someplace else". Riverside/ Meadowland’s believes that this is how to keep customers I have a word of advice. It does not matter how good the product is if the service is bad. More