Audi Meadowlands - Service Center

I bought a 2007 Audi A4 Avant and had a few issues soon I bought a 2007 Audi A4 Avant and had a few issues soon after o bought it from a local dealership. Because this place didn’t specialize in AUDI’s I w I bought a 2007 Audi A4 Avant and had a few issues soon after o bought it from a local dealership. Because this place didn’t specialize in AUDI’s I was told to contact Blanca Simpson from AUDI Meadowlands Service department. Blanca returned my call right away and started the process to get my car fixed. The warranty that I had purchase did not cover any of the issues that the car had, but I was given a great deal and must importantly a nice loaner to have during the time of repair. Blanca was very nice and understanding of my situation, she worked hard to get me a good deal and was very patience during the process. At the end I was very satisfied with the service and customer care that I also requested for an oil change and express my new loyalty with this dealership. The moment I walked in I felt like a Million bucks the guys at the door are where very nice and the staff is very kind and professional. Next car I buy will definitely be from Audi Meadowlands, because I know that there service is excellent and very reliable. Thank you Blanca for everything!!!! More

I took my car in for the second time due to oil consumption the first time they did a fix I was told if the light comes on to bring it back right away. I called got a service appointment the next d consumption the first time they did a fix I was told if the light comes on to bring it back right away. I called got a service appointment the next day and was called the same day and told that Audi approved the replacement of the pistons in my car and it would not be ready for a few days if I needed a loaner car the dealer would provide one for me at anytime. I was very pleased how the situation was handle and I hope this solves my oil consumption issue. More

My experience at Audi Meadowlands service center was both personal and professional. The service was done within the time frame given to me when I arrived and everyone I came into contact with were polite an personal and professional. The service was done within the time frame given to me when I arrived and everyone I came into contact with were polite and helpful. More

The service advisor Alex Mercedes was excellent and provided me with a speedy diagnosis on my concern. He was very informative on what was occuring to my vehilce. He gets an A+ in my book. :) provided me with a speedy diagnosis on my concern. He was very informative on what was occuring to my vehilce. He gets an A+ in my book. :) More

The service was great from start to finish. In particular Blanca who works in the front desk of the service area. Very pleasant and patient. Blanca who works in the front desk of the service area. Very pleasant and patient. More

blanca is great!!! she wrote up all my concerns and then addressed each one successfully, i am so happythat everything was fixed right the first time!!!! i am definitely coming back! thank you blan then addressed each one successfully, i am so happythat everything was fixed right the first time!!!! i am definitely coming back! thank you blanca! More

This review is based on my personal experience with Audi Meadowlands Service Dept at 4700 Westside Ave. North Bergen, NJ. On 4/12/2013 I brought in my '07 A6 3.2 Avant for HVAC issue which was fixed. The ne Meadowlands Service Dept at 4700 Westside Ave. North Bergen, NJ. On 4/12/2013 I brought in my '07 A6 3.2 Avant for HVAC issue which was fixed. The next day, I noticed there was damage to a panel on driver side following which I immediately e-mailed the Service Advisor with photos asking for an explanation. For 4 weeks, my subsequent follow-up e-mails were ignored until 5/8/13 when the SA e-mailed me, not to accept responsibility for the damage but to indicate her Service Mgr advised I bring the vehicle in "to see what we can do". On 5/16/2013 I set up a 5:30pm appointment to drop off my '13 A6 2.0 Sedan (leased from their sales dealership at 425 Rt 3 East Secaucus, NJ.) for collision repairs (some unknown party hit my vehicle in my parking garage) with a request for a loaner car. On presenting my paperwork (cost estimates, etc from my auto insurer), the SA said they only gave out loaner cars for service/warranty work (which in my opinion was factually incorrect based on my prior visits). Given that I had set up the appointment earlier in the day with specific details and a request for a loaner vehicle - for which the assigned SA didn't have the courtesy to let me know in advance of this 'policy' - I asked to speak with her (service) manager; this was unsuccessful as he had 'left for the day' according to the SA; all this time, not one of the 'managers' at their desks or standing around offered to assist. In summary, she nonchalantly told me there was nothing she could do; I should speak with my insurer to provide me a rental! At this point, I collected my paperwork+keys and left. I think a business that demonstrates such flagrant disregard (even disrespect) to its customers either [1] does not understand that it costs far more to acquire a new customer than to keep an existing one satisfied or [2] just doesn't care. Either way, it is their loss. More

Great Dealer with Great Service. I have been going to Audi Meadowlands for a couple of years now and I am always impressed. I usually deal with Blanca Simpson for service. She always make things seem sim Audi Meadowlands for a couple of years now and I am always impressed. I usually deal with Blanca Simpson for service. She always make things seem simple, run smooth is knowledgeable on the product and is very transparent when letting me know what and why work needs to be done on my vehicle (Q5). More

Car was able to go recall service Blanca was extremely Car was able to go recall service Blanca was extremely helpful. Paperwork was ready and was able to leave car and make it to work on time. Very Car was able to go recall service Blanca was extremely helpful. Paperwork was ready and was able to leave car and make it to work on time. Very satisfied with the service More

As usual, outstanding service at this center. I will continue to buy audis because of the beautiful cars and spectacular service. Thanks again for the no hassle service. continue to buy audis because of the beautiful cars and spectacular service. Thanks again for the no hassle service. More