Audi Meadowlands - Service Center

Audi Meadowlands and Candida Diaz are Exceptional! I have been going to the Audi Meadowlands' service center for the last 3 years and have visited their service center about a dozen times. I have owne I have been going to the Audi Meadowlands' service center for the last 3 years and have visited their service center about a dozen times. I have owned other vehicles and used the service centers of 2 Lexus dealerships, 1 Mercedes dealership, 1 Porsche dealership and 1 other Audi dealership. None of these dealerships provided me with the same level of customer service as Audi Meadowlands has over the years. They always have clean and new Audi loaner vehicles available free of charge. And while their facility isn't exactly located in the best neighborhood, it is always clean and well stocked with a variety of refreshments. But more importantly, is the service you get from Audi Meadowlands. I am very particular about my car and can be a demanding customer, yet this dealership truly believes in treating their customers right and doing right by the customer. They go above and beyond and have exceeded my expectations on many occasions. Most recently, I have had a reoccurring issue with my vehicle that is a tricky to fix. And while I have had to make several trips to get the problem corrected permanently, I never dreaded dropping my car off for service or feeling inconvenienced. The reason for this is mostly due to my service advisor, Candida Diaz. I cannot say enough positive things about Candida. She has been my service advisor over the years and is truly exceptional. Candida always remembers me and my vehicle's history, is organized and efficient, has a sincere commitment to customer service, treats you like a VIP, is knowledgeable about Audi vehicles, communicates my concerns well to the technicians to make sure they address my concerns with the vehicle, and can speak to the technical aspects of Audi vehicles unlike many service advisors. Candida has a very positive attitude and is such a pleasure to deal with. She's a true asset to the dealership and I only trust her with my car. I would never consider bringing my vehicle for service to any other Audi dealership. More

Service I have visited this location may times before and always had a pleasant experience. The staff are friendly and always greet me with a smile, always of I have visited this location may times before and always had a pleasant experience. The staff are friendly and always greet me with a smile, always offer coffee / snacks. More

Good service, the car was ready on time. Ms. Candida Diaz was very friendly and she explain everything about the service. I will recommend the service. was very friendly and she explain everything about the service. I will recommend the service. More

I had a huge screw or something like it in my front right tire which i had to call Audi roadside Service for the previous day of dropping off the tire at the service center on Westside ave, received a call tire which i had to call Audi roadside Service for the previous day of dropping off the tire at the service center on Westside ave, received a call later that day stating i needed a copletely new tire. the tire was ordered the same day and installed very quickly the following day for me. More

Outstanding customer service. Very friendly and pleasant advisor. The service was done in a timely and efficient manner. The waiting area is comfortable and enjoyable to wait in while you are waiting. Truly advisor. The service was done in a timely and efficient manner. The waiting area is comfortable and enjoyable to wait in while you are waiting. Truly a great experience. More

Customer Service was excellent! The timing, expense Customer Service was excellent! The timing, expense and nature of the repair were also discussed thoruoughly prior to my visit. I was kept abreast Customer Service was excellent! The timing, expense and nature of the repair were also discussed thoruoughly prior to my visit. I was kept abreast of the repairs as they were taking place and the car was returned to me at the time I had discussed with the Service team. Candida Diaz is truly an asset to the Audi team, it was a pleasure dealing with her! More

On Tuesday, January 7 at 5 pm I had gotten in my car to start my 50+mile drive home from work. My car started shuttering every time I pressed the accelerator pedal. I called Blanca Simpson at the Audi Mead start my 50+mile drive home from work. My car started shuttering every time I pressed the accelerator pedal. I called Blanca Simpson at the Audi Meadowlands Service center, told her my problem and asked if she could help me. Blanca was extremely helpful and even went as far to state what she thought the problem was over the phone. The service department usually would close by the time that I got there at 6pm, but Blanca told me to come in anyway and said she would help me out. Blanca had the service technician Mkie Lanzellota bring my car in, looked at it and sure enough Blanca was correct that the issue was a bad ignition coil. Mike and Blanca suggested that I change all 8 of them so that I wouldn't be back in the next few weeks with another bad coil. Mike and Blanca stayed until 7:30 that night to make sure my car was taken care of. I drove out with my car fixed and a great customer service experience. Please tell Blanca and Mike that I am grateful for going above and beyond and their great customer service! Thanks again! More

Yvonne is extremely helpful! Every time we need to bring either car in, she takes care of us to help accommodate our needs and works with us. Thank you for great service as always! either car in, she takes care of us to help accommodate our needs and works with us. Thank you for great service as always! More

I only trust your facility and its because of Bianca. I only trust your facility and its because of Bianca. She always delivers the utmost level of customer service and ensures that I am completely "sat I only trust your facility and its because of Bianca. She always delivers the utmost level of customer service and ensures that I am completely "satisfied". More

I brought my car in for the 35,000 mile service. The Service department called to remind me, which is excellent. I feel like I am part of the family, they always take excellent care of me. I love my Aud Service department called to remind me, which is excellent. I feel like I am part of the family, they always take excellent care of me. I love my Audi... More