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888 Reviews of Audi Meadowlands - Service Center
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June 19, 2018
rip off at the service dept loaner car Unbelievable that this place actually makes money on their loaner cars. Sure, the first free 10k service went without a hitch...as anyone would expe Unbelievable that this place actually makes money on their loaner cars. Sure, the first free 10k service went without a hitch...as anyone would expect an oil change to go. Its when I got the statement from the loaner car that set me off. I was told that the loaner car comes with an ez pass, and I cannot use mine. I asked the service rep why that is, and was told that its just the way it is, and I would pay the same amount as I would on my ez pass, just charged to my credit card. I confirmed that statement she made and informed her I work in Brooklyn and would be taking tunnels and bridges, and once again I was assured that if EZ pass gets a discount, Its the same as using my own. A week later, I get a text message with a summary of ez pass usage from the loaner car. obviously...$15 holland tunnel 9$ battery tunnel twice. I DO NOT CARE about the $10 dollar discrepancy here, but I do care about buying a $75 thousand dollar car, bringing it in for the first FREE service, being told I absolutely cannot take my own ez pass, and being charged cash price for ez pass when its obviously discounted. I just called Audi service about this, giving them an opportunity to explain, or maybe even make it right. didnt go so well. They told me that the "loaner car company", which supplies them with loaner cars supplies the EZ pass, and they said that I cannot use my own EZ pass because their ez pass is linked to the cars. Also, they said they have no control over them. Mind you, this s most likely just a department within their organization that supplies the loaner cars, not a completely seperate entity they make it out to be, but even if it is a completely different company, fact is they allow that company to profit from their clients that they supply loaners to, and not inform them, even actually lie to them, whether from a lack of information or blatant. Manager is obviously not available at the time of the phone call. More
by e22
Employees Worked With
Yvonne Yulan
June 17, 2018
profesional always a positive experience, from the attendant that takes your car to the mechanic that performs work. everything is explained and detailed. using s always a positive experience, from the attendant that takes your car to the mechanic that performs work. everything is explained and detailed. using service for a few years More
by my q7
Employees Worked With
Andrew Olive
June 15, 2018
Easy and Professional Very satisfied. Pick up and drop off we’re on time. The entire experience was very positive and professional. Very happy with everything. Thank you. Very satisfied. Pick up and drop off we’re on time. The entire experience was very positive and professional. Very happy with everything. Thank you. More
by B
Employees Worked With
James Erlikh
May 14, 2018
Great Service While the Service Center is a little difficult to find, the service itself was definitely up to the Audi standard. I'm used to the friendly service o While the Service Center is a little difficult to find, the service itself was definitely up to the Audi standard. I'm used to the friendly service of Connecticut and was a little nervous about how I was going to be treated when my tire went flat in New Jersey (xxxx potholes). But, Meadowlands was great; had my S5 tire in stock and completed the work quickly. Just remember, the Service location is not at the dealership - it's on Westside Ave, North Bergen, NJ. More
by BrianDewhirst
Employees Worked With
Yvonne Yulan
May 11, 2018
Accommodating They were extremely helpful in getting an appointment for service and having a loaner vehicle ready for my use. The car was ready when promised and t They were extremely helpful in getting an appointment for service and having a loaner vehicle ready for my use. The car was ready when promised and the transaction were seamless. More
by AudiFive
Employees Worked With
April 21, 2018
SERVICE Yvonne gets me in and out always professional, always gets me a loner.The gentlemen who meet me outside to take vehicle are always so pleasant. Always Yvonne gets me in and out always professional, always gets me a loner.The gentlemen who meet me outside to take vehicle are always so pleasant. Always a good experience.Thank you Audi. More
by Lynn
Employees Worked With
Yvonne Yulan
April 08, 2018
Very smooth as usual Having my Audi serviced by this dealer is stress free and smooth. Taking an appointment was easy, the loaner car was immaculate and got my car back wi Having my Audi serviced by this dealer is stress free and smooth. Taking an appointment was easy, the loaner car was immaculate and got my car back within the day ! More
by Marco Allroad
Employees Worked With
Andrew Olive
March 20, 2018
What a difference in Service, ambience and professionalism Wow is the right way to express my first impression at a Audi dealership (Service dpt), super professional service, attention to details, the place is Wow is the right way to express my first impression at a Audi dealership (Service dpt), super professional service, attention to details, the place is beautiful, I guess it holds true that you get what you pay for. I was with the garbage Hyundai, horrible in every single way, finally my lease is over, Got myself a gorgeous, fast, reliable, stylish, beautiful, powerful Q5 and I am super happy with everything about Audi. Big shout out to Vini F from the website chat, super nice guy. Definitely only Audi from now on. Only reason not to get the 5 stars is because no one ever came to assist me to buy touch up paint, rang the bell and waited for 10 minutes and no reply, other than that, GREAT.(PS: I still need the paint and can not buy it online on Audi website, which is a bummer, Will have to go back just for that, hope this time someone will answer. More
by Rmm
Employees Worked With
Forgot his name.
February 25, 2018
Great Service! Audi Meadowlands makes getting my car service easy either their Valet Service and my car feels and looks great when I get it back . They pay attentio Audi Meadowlands makes getting my car service easy either their Valet Service and my car feels and looks great when I get it back . They pay attention to every detail! Yvonne was awesome! More
by Addie
Employees Worked With
Omar, Yvonne Yulan
February 12, 2018
Service Andrew couldn't have been friendlier and more efficient. Loaner car was ready on arrival, paperwork was done fast, follow up call was made with the st Andrew couldn't have been friendlier and more efficient. Loaner car was ready on arrival, paperwork was done fast, follow up call was made with the status of the vehicle and when the car was ready. Great Experience!! More
by Markus
Employees Worked With
Guys at receiving area by the entry were very nice, Andrew Olive
