Audi Meadowlands - Service Center

Excellent customer service. Alex was super great explain everything that they did to my car. Alex was super great explain everything that they did to my car. More

Stan and Marilyn were very knowledgeable and informative regarding the leasing of the Audi Q5. informative regarding the leasing of the Audi Q5. More

My service advisor John Nehme is terrific. He took care of my insurance claim. He worked directly with SilverRock to get my car fixed. He took care of my insurance claim. He worked directly with SilverRock to get my car fixed. More

Car was returned without being washed. Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the b Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the body shop until I told them I’d seen it in the app. More

Very prompt and easy to schedule an appointment, they work very diligently and to the utmost satisfaction of the customers. The team is very helpful and delightful to keep you updated on the status of th work very diligently and to the utmost satisfaction of the customers. The team is very helpful and delightful to keep you updated on the status of the service. More

My experience was amazing with them so I will be back anytime I have problems to take care of it anytime I have problems to take care of it More

Great experience. The team greeted me the car and I was kept updated on the status of service as I waited. Car was washed and waiting for me in front. Highly recommend The team greeted me the car and I was kept updated on the status of service as I waited. Car was washed and waiting for me in front. Highly recommend you service your Audi here at meadowlands. More

I called Audi Meadowlands on Sept. 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sep 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sept. 25th, saying that is the earliest that I can bring my car in for repair. We had been without a car for 3 days and absolutely needed it on Sept. 22nd and took it out, thinking that the message must be a minor issue. 15 minutes into our journey, all the lights on the dash began flashing and the car began slowing down to a stop on the highway. Luckily we were close to a downhill exit. We took it and parked it at the first spot immediately at the bottom of the exit. I had the car towed to Audi Meadowlands on Sept. 24th and made the service dept staff aware that the car was being towed there and that I already have an appt. for service for the next day (9/25). I waited to hear back from the service dept on the 25th and 26th. I left a message for the status of the service on the 27th. I called again on the 28th two times. On my second call, I was told that the service technician would take a look at my car later that afternoon and call me with the diagnosis. Why was my car which had a service appt on the 25th and had been at the service dept since the 24th, not even looked at till the 28th? I didn't get a diagnosis on the 28th or the 29th. I called both days. I called again on Oct. 2nd and was told that the problem was the starter and it had to be ordered. I told Courtney that I have heard that many owners are reporting the same issue and that the problem was the alternator. She said it was the starter. I asked when I would get the car. She said that it will take 5-8 days to get the part and then they would install it. I asked her to call me back and let me know when the part is coming exactly, when it will be repaired and exactly when I will get the car back. I also asked for a loaner because i needed a car. I was told the earliest that I could get one was October 5th. How unacceptable! It wasn't a surprise that I never got a call. I picked up a loaner on 10/5. I called again on Oct. 11th and was told that I can come and pick up the car the next day at 9am. The entire experience was utterly unprofessional! If I didn't call at the end of day on 10/11, I am fairly certain that I would not have known to pick up my car on the 12th (3 weeks after it had been there). My husband went to get the car on the 12th because I was traveling. The problem was indeed the alternator, not the starter as Courtney said. I am sorry to say that I would never recommend Audi Meadowlands for service to anyone. More

Great People | Polite friendly and very helpful! Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience More

AMAZING EVERYTHING. FAST AND RELIABLE. AND ONE OF THE MOST IMPORTANT THING IS THAT THEY ALWAYS HAVA A LOANER AVAILABLE... FAST AND RELIABLE. AND ONE OF THE MOST IMPORTANT THING IS THAT THEY ALWAYS HAVA A LOANER AVAILABLE... More