Audi Meadowlands - Service Center

There’s always an issue when I bring my car to be serviced. I was told the repair (replacing the windshield) would take one day. I dropped the car off early in the morning. The next day no one called serviced. I was told the repair (replacing the windshield) would take one day. I dropped the car off early in the morning. The next day no one called with status. I had to call to find out the work hadn’t been done yet but would in the next hour so I could get it at the end of the day. I was originally told after the glass is put in, the car has to sit overnight, so I questioned how I could come get it an hour after it’s replaced. I was then told that I could pick it up and be careful; plus the car wouldn’t be washed. What does careful mean? Instead I said I’d come get the car in the morning. I was informed to come at 9am so they could wash it. I arrived a few minutes after 9am that morning and of course it hadn’t been done yet and I had to wait. Another big issue is the hassle in reaching the service department. The main number is for Benzel Busch. You then select service and waited for several minutes til a persons answered — and now you request Audi so they have to transfer the number. This time I listened to hold music for over 10 minutes. When I reached someone at Audi service they then put me on hold for several minutes to find out the status. I was on the phone for 19 minutes and MOST of that time I was holding. Ridiculous More

Front Desk told me that Audi will send me a link to check that status of Multi Point Inspection status but till today i didnt receive anything. check that status of Multi Point Inspection status but till today i didnt receive anything. More

Excellent! Courtney was helpful, patient and professional. The valets too were professional and helpful. Because I have prepaid service when I purchased the car, I can’t really comment on price. professional. The valets too were professional and helpful. Because I have prepaid service when I purchased the car, I can’t really comment on price. More

Had an oil change, brake flush, fluid top-off and inspection. Service was really good although a bit pricey. Waiting room was comfortable and well designed to maximize spacing with other customers. inspection. Service was really good although a bit pricey. Waiting room was comfortable and well designed to maximize spacing with other customers. More

Very difficult to get someone on the phone. I had my car there for 5 days and never received a call back from them. I had to call to find out my car was ready for pick up. Mind you I could not get a loaner there for 5 days and never received a call back from them. I had to call to find out my car was ready for pick up. Mind you I could not get a loaner car either. More

Great service every time. Worth every penny. Copy and Great service every time. Worth every penny. Copy and paste because of 25 word minimum Great service every time. Worth every penny. Great service Great service every time. Worth every penny. Copy and paste because of 25 word minimum Great service every time. Worth every penny. Great service every time. Worth every penny. More

Best customer service. Very professional. Pleased with the loaner vehicle. Their prices are just as good as your local mechanic, and you get dealer work. the loaner vehicle. Their prices are just as good as your local mechanic, and you get dealer work. More

Audi Meadowlands service department always Has kind, friendly, professional and helpful staff there to support your needs. The center allowed me to work there while waiting which was kind. friendly, professional and helpful staff there to support your needs. The center allowed me to work there while waiting which was kind. More

went to Audi service for maintenance service, my advisor Yvonne was friendly and all staffs take great care of their customers professionally. It was a pleasant experience. Yvonne was friendly and all staffs take great care of their customers professionally. It was a pleasant experience. More

Andrew always gets me in and out in a timely manner. It is a pleasure to work with him each time I come in with my car is a pleasure to work with him each time I come in with my car More