Audi Meadowlands - Service Center

The customer service is consistently of high quality and respectful of one’s time. I was kept informed while my car was being evaluated and serviced. respectful of one’s time. I was kept informed while my car was being evaluated and serviced. More

My car was serviced quickly and efficiently. Yvonne Yulan was polite and friendly. Chris Roman verified with the Service Department to ensure a prompt delivery of my car. All in all, I had a good experienc was polite and friendly. Chris Roman verified with the Service Department to ensure a prompt delivery of my car. All in all, I had a good experience at Audi Service in North Bergen, NJ. More

Awesome team, they try to get you the best deal by going above and beyond to make the deal go nice and smooth and as painless as possible above and beyond to make the deal go nice and smooth and as painless as possible More

The team here have always took good care of me by going above and beyond to make the deal go nice and smooth and painless as possible. above and beyond to make the deal go nice and smooth and painless as possible. More

Easy experience, everyone was really helpful and great to deal with. Car came back looking the same as before the accident, which is as good as anyone could hope for. deal with. Car came back looking the same as before the accident, which is as good as anyone could hope for. More

Could do a better job with the wash.found smudges all over.had to re do the wash outside. Excellent customer service at the reception. Friendly staff. over.had to re do the wash outside. Excellent customer service at the reception. Friendly staff. More

The Team at Audi Meadowlands were wonderful. So very customer focused, excellent communication and overall service! Courtney was thoughtful and thorough during the entire service process. Thank you! customer focused, excellent communication and overall service! Courtney was thoughtful and thorough during the entire service process. Thank you! More

1- When I called to book my service, I asked to have a door dent removed (I bought the insurance). The Service rep booked my appointment for a Thursday. When I showed up for my appointment, I was inform door dent removed (I bought the insurance). The Service rep booked my appointment for a Thursday. When I showed up for my appointment, I was informed that "the door dent guy is only there on Wednesdays." Now I have to take more time off of work to bring the car back on a Wednesday. C'mon. 2 - At my service appointment, I asked for my wipers to be replaced. Was told that I'd get a call to tell me the price. Never got a call and the wipers were not replaced. 3 - Was told the car would be done by the afternoon. Never got a call to tell me that the car wouldn't be ready until the next day. Not a big deal, but would have been a nice to know. 4 - Service rep. never reviewed the work that was done on the car. Just handed me the paper and said "you're good." I said what did you do? Response "20k service" I don't even know what that means. 5 - My car comes to a grinding halt when someone walks too close to the car (almost like slamming it from drive to reverse) - Service center "couldn't find the problem" 6 - Asked for my car to be detailed by Audi - was told "we don't offer that service anymore." Another inconvenience.. 7 - Was super easy to pick up and drop off. I'll give you that. Guys who greeted me outside were excellent. Just not a great experience overall and a total inconvenience to go back "on a Wednesday".. 19 yrs in a Mercedes.. this is my first Audi.. like many things about the car, but if you want me back, make it easy to do business with you.. please. More

Good Service, but they didn't clean the car this time. It is pretty messy! And my car is a brand new Audi. One more thing is that service person take customer randomly, and you need to actually ask them to h is pretty messy! And my car is a brand new Audi. One more thing is that service person take customer randomly, and you need to actually ask them to help you... More

The service here is both friendly and quick. As soon as you arrive, you give your key to the valet and walk right in to be greeted by the service team. It was a pleasant surprise to see that I was remember you arrive, you give your key to the valet and walk right in to be greeted by the service team. It was a pleasant surprise to see that I was remembered by Yvonne. Last week, she helped me reschedule my appointment to a more suitable time. Today’s appointment was made easy as she knew I was there for a tire replacement before she looked up my info. Thank you for the great and fast service. This dealership and service center has a personal relationship with its customers. On my way out I ran into Aaron who also instantly remembered me and my family. He knew I asked for a part specific to my car and proceeded to follow up. A few moments later I received everything I needed. Thanks again. More