Audi Meadowlands - Service Center

Recently have had nothing but problems with this Dealership’s service center. Tire replacement takes almost a week. Picked up car and outside was covered in dirt. Left ezpass in loaner ca Dealership’s service center. Tire replacement takes almost a week. Picked up car and outside was covered in dirt. Left ezpass in loaner called 1 hour later and twice a day for 3 days and have yet get a response other than “we will call you back”. Last time bag of receipts left in seat back pocket was thrown away costing me thousands of dollars. Really displeased with them no longer want to use their service thinking I should probably use an entirely different dealership next lease to avoid this service center. More

I was pleased with the service I received. Professional I was pleased with the service I received. Professional staff excellent service. Making it easy to service your Audi here. I highly recommend meadow I was pleased with the service I received. Professional staff excellent service. Making it easy to service your Audi here. I highly recommend meadowlands Audi. More

Audi Meadowlands is 1000 percent better than DCH Millburn. Valet parking acted like I was trying to steal my own car.. Millburn. Valet parking acted like I was trying to steal my own car.. More

Excellent service! Excellent customer service knowledgeable and friendly staff. Will always use this dealership. knowledgeable and friendly staff. Will always use this dealership. More

Super helpful. Great service from start to finish. Friendly and willing to work with their customers to achieve the desired results. I have no complaints, only praise. Friendly and willing to work with their customers to achieve the desired results. I have no complaints, only praise. More

Timely courteous service from the time you pull up and when your service is complete. Clear information regarding car diagnostics. Pricing is provided before any work is performed. when your service is complete. Clear information regarding car diagnostics. Pricing is provided before any work is performed. More

I had a leaking tire, they wouldn’t let me drop off next day. When finally went took nearly 2 hrs and wasn’t notified when it was done at all. day. When finally went took nearly 2 hrs and wasn’t notified when it was done at all. More

Merilyn Tedesco is a great sales officer who did good work consistently to take care of customer needs. Thank you for her work helping buying my first Q3 2021. work consistently to take care of customer needs. Thank you for her work helping buying my first Q3 2021. More

The Audi meadowlands service location is wonderful. They take impeccable care of this client! They are very efficient, friendly and helpful. Comfortable lounge. Good coffee too! take impeccable care of this client! They are very efficient, friendly and helpful. Comfortable lounge. Good coffee too! More

My service today was not great. I waited nearly 3 hours for an oil change. My service advisor was not professional. I had to ask him several times for an ETA on the vehicle. The third time that I asked for an oil change. My service advisor was not professional. I had to ask him several times for an ETA on the vehicle. The third time that I asked how much longer (after being there for 2 1/2 hours) he came back and sat his desk and did not let me know how much longer I had to wait. I went up to him yet again and he did not apologize for the wait or seemed to really care. I gave him the feedback that he originally quoted me 1 to 1 1/2 hour wait time and that it If I knew it was going to be nearly double the quoted time just for an oil change, I would have just reserved a loaner car. He did not respond to my feedback. I also did not receive a copy of the service inspection, only realizing this after I left the service center. The most frustrating part was that the entire staff saw I was clearly not happy. I was standing next to the service desks waiting to ask a question, and not once did he or anyone turn to me or acknowledge me or even just say “I’ll be right with you” for 20 minutes while I stood there. The staff saw me standing around and no one asked me if I had a question. This is certainly not the level of service I would expect from an Audi dealer that is ran by Benzel-Busch. This is not my first negative experience at the service center, but is the first time I am leaving my feedback about it. More