Audi Meadowlands - Service Center

Left the plastic cover for under carriage hanging on only 1 screw, dragged it all the way home before I realized until a neighbor told me 1 screw, dragged it all the way home before I realized until a neighbor told me More

Technicians weren’t able to diagnose clearly audible rattling noise complaint coming from rear of vehicle after test driving multiple times. I heard the noise multiple times as I left after I picked up rattling noise complaint coming from rear of vehicle after test driving multiple times. I heard the noise multiple times as I left after I picked up my vehicle from the service center. Also they were not able to diagnose AC compressor noise coming from the front of the vehicle More

The service department which is not on Route 3, it by far one of the most knowledgeable service departments I have ever used with the German cars I have owned. I have good confidence in their knowledge and a one of the most knowledgeable service departments I have ever used with the German cars I have owned. I have good confidence in their knowledge and ability to wrap their heads around the problem and resolve it. The 100% markup on parts was not appreciated (they also gave me a discount which was also nice), but I do love a team that knows what they are doing! More

My advisor lied and my car was handed back to me with oil all over the rims . Called service manger and never called me back . all over the rims . Called service manger and never called me back . More

1) Very disappointed to learn that your service would not reset the "change oil" display due to the fact that they had not changed the oil. A major disadvantage to a DIY owner re oil changes. 2) Exiting y reset the "change oil" display due to the fact that they had not changed the oil. A major disadvantage to a DIY owner re oil changes. 2) Exiting your parking area was made more difficult due to having a RAM pickup truck parked blocking the end of the area, thereby making it difficult to swing around to face the south side of the street. You should prevent any parking near the end of the parking area. 3) There is a shrub to the left of the exit in the parking area, making it difficult to view on coming traffic from the south side of the street. You need to cut back, or to eliminate, this shrub for the safety of your customers. The last two issues above make it such that I would use another Audi dealer for service rather than dealing with the difficulty in using your service facility. More

my speaker problems were not fixed. i purchased a car from audi meadowlands, it has a speaker vibration and service would not fix it. i was told that is how it works. i went to another dealership service from audi meadowlands, it has a speaker vibration and service would not fix it. i was told that is how it works. i went to another dealership service and was told it can be fixed. More

in my 7 years of being with Audi Meadowlands, this was by far the worst experience ever. Firstly, the car was taken in at 9.30am with a guarantee of completion by 5pm the same day or a phone call. Neither of far the worst experience ever. Firstly, the car was taken in at 9.30am with a guarantee of completion by 5pm the same day or a phone call. Neither of these things happened, upon my calling there was no call back or update on when I would receive my car. In fact there was no call back the next morning - I had to call multiple times to figure out when I could pick up my car. Upon pick up of the car that had been "washed and cleaned" I had to clean up the interior today. Upon return of the loaner car, there was an "issue" identified with the wheels on the loaner car. I had not driven the car anywhere except to my home parking garage and back - what I found unacceptable was the accusatory tone and the demand for me to stay there until they looked through photos. The tone was rude, accusatory and lacked basic communication skills. I left (this was at 11am) and finally was called at 4.28pm with a voicemail telling me the photos showed the damage was there before and I was ok. 1) did you really think I could sit there all day and didn't have a job to go to and 2) there was no apology or recognition of the inappropriate treatment in the morning. I plan to purchase a new car next year and due to this experience will likely avoid Audi and will certainly avoid Benzel Busch so my services are with a different team going forward. More

Second time using this service department and I am very satisfied with the experience. Easy to schedule online, prompt service upon arrival. Pleasant waiting area with beverages. satisfied with the experience. Easy to schedule online, prompt service upon arrival. Pleasant waiting area with beverages. More

Very unprofessional people at this establishment. Once you've spent your money courtesy goes out the window. Extremely disappointed and I will never go back.👎👎👎 you've spent your money courtesy goes out the window. Extremely disappointed and I will never go back.👎👎👎 More

Edwin Mercedes and Tony from service are incredible! From start to finish they made the service process easy and enjoyable. Thanks for always being great! start to finish they made the service process easy and enjoyable. Thanks for always being great! More