Audi Meadowlands - Service Center

Become worst ever customer service. Representative cannot answer any questions, basically just ignoring you. Loaner cars filthy and not washed at all. when you pick up your car expect to get not washed. Neve answer any questions, basically just ignoring you. Loaner cars filthy and not washed at all. when you pick up your car expect to get not washed. Never will come back. More

Outward communication from the service center to me was non-existent. I had to proactively contact the service department for updates. Phone wait times were also quite long, including no answers on occasio non-existent. I had to proactively contact the service department for updates. Phone wait times were also quite long, including no answers on occasion. The department also advertised a car wash with service and that was not performed. In fact - I was just handed my keys and no one walked me through the work that was performed. More

Courtney Pooler was wonderful throughout the service of my vehicle. She has an impressive automotive knowledge of the issues that arose with my vehicle and explained everything clearly. my vehicle. She has an impressive automotive knowledge of the issues that arose with my vehicle and explained everything clearly. More

I have been coming to this dealer since I purchased the car from them 5 years ago. I have always received top service! car from them 5 years ago. I have always received top service! More

Always very nice and polite. Straight to the point. Quick and efficient with work. I don't have to wait around for my car to be given to me or for a loaner to be ready. and efficient with work. I don't have to wait around for my car to be given to me or for a loaner to be ready. More

I can't trust this dealership, and I urge anyone who takes a trip there to take all the extra steps before buying a vehicle. I've never been so disappointed yet I was sold a car in which the initial tit takes a trip there to take all the extra steps before buying a vehicle. I've never been so disappointed yet I was sold a car in which the initial title was never released from the previous owner. What made the experience more horrific is that no one notified or called me. Until I called to find why are my permanent plates are taking so long (been over 1 month) only to hear about the title issue. No sort or empathy was shown but they made sure my deal was reversed asap. More

The service I received was like always, outstanding. Courtney is lovely to work with, and Jonathan is so polite and courteous (he’s such a gentleman; always opens the door for me!) Courtney is lovely to work with, and Jonathan is so polite and courteous (he’s such a gentleman; always opens the door for me!) More

Service was very rude. I have a Q5 and asked for a courtesy car. I expected a Q5 at least so I could fit my kids car seats in there. They gave me a Q3 and when I asked for an upgrade, they didn’t even courtesy car. I expected a Q5 at least so I could fit my kids car seats in there. They gave me a Q3 and when I asked for an upgrade, they didn’t even consider my case. More

Although the front desk people were polite, the overall service of this establishment is something to be questioned at the least. We had never had issues with our air bags until after a recall was preforme service of this establishment is something to be questioned at the least. We had never had issues with our air bags until after a recall was preformed by Audi Meadowlands. After the recall, we've had our airbag light come on twice and all Audi Meadowlands did was charge us $160+ to "check" it the first time to then come back a second time after the light turned on again. They then quoted us $1500+ for a "clock spring" which is directly involved with the airbag. I did extensive research after being quoted this obtuse amount and not one clock spring came even near the $700 part price Audi quoted us. It is a shame to say that this facility only cares to take advantage of people who don't know where else to go. More

Had a recall on my car. Great customer service and car was ready when promised. was ready when promised. More