Audi Meadowlands

I now drive a luxury car and for the first time have experienced luxury service! I thought the guys at the Audi Meadowlands sales department were spectacular to work with until I met the people at th experienced luxury service! I thought the guys at the Audi Meadowlands sales department were spectacular to work with until I met the people at their service department, and now I’m hard pressed to tell you who I think is better. I think it’s a tie. EVERYONE at Audi Meadowlands has been totally amazing to deal with. From a previous post on this site you can see that Edwin and Jeremy in the sales department took care of me like family, and moved heaven and earth to earn my business and win my loyalty, which they did. It is clear to me that Candida Diaz and Bill Vandenberg in the service department share the same values as the folks in the sales department. Equally clear to me is the management team at this dealership understands how customers should be treated and they obviously empower the staff to do just that. Two things you need to know about the Audi Meadowlands service department: 1) The service department is in another building maybe 10 minutes away from the main dealership showroom. When I purchased my Q5 I didn’t give this a moments concern. Now having needed service for a broken windshield I can tell you it is no big deal at all. The service department is beautiful. They have valet service and a big clean inviting space that for me was the nicest service department I’ve have had the pleasure to take advantage of. 2) The service department ROCKS!!! My wife was in the wrong place at the wrong time driving on Route 287 and a rock hit and cracked our windshield. As you can imagine the thought of spending hundreds of dollars on a new windshield for a brand new car was less than thrilling to me. I called my salesman Edwin and asked him if he could help me get a better price on the repair since circumstances required me to do so without the benefit of an insurance claim. Edwin called me back and said he put in a good word for me and I should get in touch with Candida Diaz. When Candida and I spoke she told me after speaking with Edwin, and consulting with Mr. Vandenberg, the dealership would pick up the cost of the windshield and asked if I would just cover labor. Stunned, I asked her to repeat herself and then I asked her how was this possible? Her answer: “ You asked us to help and this is something we were able to do for you.” I called Edwin back right away, thanked him, and asked him how soon I can buy another car from him? The service department did not have to do this. We broke the glass. What they did for me today was beyond AMAZING. Who does this kind of thing? This is my first purchase from Benzel Busch and I’m still blown away every time I deal with them. Candida was a pleasure to deal with. The service itself was first rate. I got a freshly washed, clean loaner car, and pleasant valets took my car away. My Q5 returned to me repaired, washed and vacuumed. My inspection sticker was glued back in the new glass and they even re-installed the Velcro in the new windshield to accept my EZ Pass. WHO DOES THAT? The attention to detail of my service and the assistance I got with the cost of the repair has me practically speechless. I’m sure donated windshields are not the norm but however they made it happen, my family and I are very grateful. I’ve told anyone who will listen to me, if you’re looking for an Audi and don’t buy from these guys you’re crazy. I can’t wait to go back and see them for my oil change! More

Through web channels and some good fortune, I met Brian Kim of Audi Meadowlands. His attentive manner and all around decency from first call to negotiating to delivery made for a pleasant experience. Bri Kim of Audi Meadowlands. His attentive manner and all around decency from first call to negotiating to delivery made for a pleasant experience. Brian was prompt and patient and made certain to answer any and all queries I had had throughout the duration of the transaction. One vignette had me frantically calling him after-hours to ask about a trunk key issue to which he solved within half a minute (one cannot open one's Q& trunk with with the valet button switched on with one's valet car key - who knew!). Brian made me feel comfortable throughout the entire purchase process and I would highly recommend him to anyone looking to get a hold of an Audi vehicle. More

The sales man changed his tone from being very friendly and polite to rude as soon as I put a down payment on the vehicle. The lady working in the finance department had a big time attitude.This dealership and polite to rude as soon as I put a down payment on the vehicle. The lady working in the finance department had a big time attitude.This dealership has very poor customer service, no place to sit while waiting for the sales person to come talk to you. They need to learn to respect us customers, because they get their paychecks cause people like us get vehicles from there. This will be my first and last purchase from this dealership. More

hi, I am from Chicago and saw an ad online for a 2010 Audi Q5. the price was right and I negotiated with Nelson over the phone. I had everything setup when I flew into NJ and I drove away with the car th Audi Q5. the price was right and I negotiated with Nelson over the phone. I had everything setup when I flew into NJ and I drove away with the car the same day. Nelson was great and I would recommend him to you. Just make sure you lay out all your expectations very clearly with him so there is no room for miscommunication. That way you can protect yourself from last minute surprises. Nelson is friendly and gets the job done. More

I contacted this dealer on a Saturday morning and asked if a specific used vehicle was on the lot and available for a test drive. I explained that I was coming from 70 miles away and wanted to be sure the if a specific used vehicle was on the lot and available for a test drive. I explained that I was coming from 70 miles away and wanted to be sure the vehicle was there. I spoke to two people and was told they had the vehicle. When I arrived my wife and I spoke to Michael Rafferty and Richard Kim. They both said sorry but the vehicle was at their detail shop. I explained that I had called and was told the vehicle was there and we'd come a long way. They were apologetic and just kept asking who I spoke to. They implied that I hadn't been told the car was here. I offered to let them see my phone and the call I made to which they replied, "oh that's just a general dealer number." Rafferty offered to call the detail shop and see if they could bring it over, which they couldn't so he asked us to follow Kim to the detail shop for a test drive. He said it's "15 minutes from here." We get in the car and followed Kim like idiot. We then embarked on a 46 minute journey through every side street in Jersey. About halfway through the trip Kim pulls over and comes back and apologizes and says he's avoiding the highway route because he doesn't have easy pass! Are you kidding me? I would have paid the tolls myself if it meant we actually got there in 15 minutes. Anyhow we get there after 46 minutes (I timed it). At this point I'm not sure the car even exists. The detail shop manager was very nice and walks us to the vehicle which was in a garage under repair with 7 vehicles blocking it in. The detail shop guy had no idea we were there to test drive it. Kim says nothing so I ask the detail shop guy if I can drive it. To his credit he didn't hesitate and started moving cars. After another 20 minutes the car was out and we started a test drive. I get in the car and go to pull out and guess what? The gas light is on and there's no indication how far we have to empty. So our test drive was all of a mile. I had my 6 month pregnant wife with me and by this point we're ready to leave. Kim then asked us to return to the dealership to work on deal!?!? More

It was a pleasure to buy a car from these gentalmen. They ,i believe were very honest, most friendly and exeptionaly cooperative.I would definately try to recamend this dealership to everyone because of thes ,i believe were very honest, most friendly and exeptionaly cooperative.I would definately try to recamend this dealership to everyone because of these two people. Nicholas Stilo, 914-423-3779 [ Very satisfied buyer ]. More

A totally amazing dealership. Spectacular customer A totally amazing dealership. Spectacular customer service. Everyone at Audi Meadowlands was an absolute PLEASURE to deal with. My car was orde A totally amazing dealership. Spectacular customer service. Everyone at Audi Meadowlands was an absolute PLEASURE to deal with. My car was ordered on January 9th, 2012 and was promised to me the first week in April. On Monday April 2nd, the car was at the dealership prepped and ready for me to pickup with a full tank of gas. Jeremy and Edwin were incredible to deal with. I got a great price, and was instantly taken with their approach and can-do attitude. I had been to another Audi dealership closer to my home, who told me demand was high, supply was low, this was the price and if I did not act fast, they would run out of my model. Fast forward 24 hours later, and a conversation with Jeremy offered me many cars, many choices, and a price and delivery date that worked for my needs. Out of habit, I usually buy a car close to my home. Audi Meadowlands is close to where I work and had I not given them a try, I don't think I would be driving a brand new Audi Q5 today. This dealership made me feel like earning my business was important to them. The "other guys" gave me the typical high pressure take it or leave it attitude most car dealers are famous for. If you want to deal with pleasant, honest people who will work with you, and treat you like family, these are the guys you want to be dealing with. Annie in the business office made quick and easy work of the paperwork and even came in early to help me get the car and work around my schedule. I can not say enough good things about my experience at Audi Meadowlands. More

My experience at the dealership was excellent. All the employees treated me very well, the building was very nice and clean, and all the employees I interacted with were exceptionally helpful. employees treated me very well, the building was very nice and clean, and all the employees I interacted with were exceptionally helpful. More

My experience with Richard and his manager was very pleasant. Richard was a great salesman and not too pushy or aggresive while Mike made sure all of my needs were met. The process was very simple and pleasant. Richard was a great salesman and not too pushy or aggresive while Mike made sure all of my needs were met. The process was very simple and easy from the test drive to signing the paperwork to finalize everything. This is my second Audi purchase and between the benefits of an Audi and the wonderful customer service I will continue to be a repeat buyer. More

This is the first online review that I have ever written. I am so happy to have this opportunity to share my experience with Audi Meadowlands (Secaucus, NJ). I frequently rely on internet reviews myself an I am so happy to have this opportunity to share my experience with Audi Meadowlands (Secaucus, NJ). I frequently rely on internet reviews myself and I sincerely hope that if you do choose to do business with this dealership that you are treated as well as I have been treated by these kind, considerate and fair individuals. My wife and I went into Audi Meadowlands interested in purchasing a new 2012 Q7. These vehicles are in short supply and we would have had to order one and wait two to three months for it to be built and shipped. We were willing to wait and we were choosing our configuration when we decided to pause the process so we could go home and think about the decision to buy this expensive vehicle. Our sales person (Steve Seigal) was wonderful at every step of the way. He did not at all pressure us to stay in the dealership and complete the deal. He understood our hesitation and supported it. He said that he did not want us to act impulsively and then have regrets. We appreciated his low pressure and empathetic style as we had been in other dealerships where we did unfortunately experience inappropriate pressure to buy cars on the spot. Those dealerships will never see us again. I returned to the dealership a few days later with the news that we wanted to try to find a Certified Pre-Owned Q7 because we preferred not to wait three months for the car and because we wanted to try to save some money. Steve quickly located a vehicle that exactly satisfied all of our requirements in Audi Meadolands' own CPO Division. I have to be honest and say that some of my wonderful experience is attributable to Good Luck as this CPO 2011 Q7 was in amazing condition, had only 7900 miles, and was configured as if we had ordered it ourselves. We, of course, quickly chose to purchase this beautiful SUV. I said that this SUV was in great shape, and it was, but it did have a few very minor cosmetic/maintenance issues as it had already been in service for almost a year. I should say that I am a new car buyer at heart. I don't like to pay the premium for new cars anymore than anyone else does but I am someone who takes pride in and enjoys the tangible benefits of a well kept and maintained vehicle and I am generally more comfortable when a car is in my care from the beginning. Recognizing my concerns and this aspect of my personality, Mike (CPO Manager) and Peter (Service Manager) both, in my opinion, went above and beyond what would have been required to make me an extremely satisfied customer. They offered accommodations before I could even ask for them and performed service that I was willing to pay for at No Charge. The bottom line is . . . I was impressed and I feel very comfortable recommending this dealership. When Steve delivered the car to us he took the time to thoroughly go through the many high-tech features in the vehicle even though it was raining and I told him that it was not necessary. (Yes, I always read the manuals and learn things that I would surely otherwise never know. I highly recommend doing so.) Steve, Mike and Peter were great and did a wonderful job representing this dealership. The Q7 is simply amazing. The only problem we have is that my wife is growing concerned, as she has several times found me standing at the window, staring at this beautiful SUV in the driveway. I think the best way I can conclude this review/recommendation is to honestly tell you that I have never before allowed a dealership to advertise on a vehicle that I purchased. I would refuse to take delivery of a car if a dealer did not remove all logos that they routinely stick on the back of vehicle. This is the first time that I have decided to leave the logo on to thank and acknowledge Audi Meadowlands for its Excellence. I will certainly not hesitate to buy another car from this dealership and I will look forward to the opportunity to do business with these exceptional people again. More