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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews

205 Reviews of Audi Marin - Service Center

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September 19, 2023

very good service. very accommodating, had a lyft ride home and pick up which was very much appreciated. More

by SUZRUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We're delighted to hear that you had a very good service experience and appreciated the accommodating Lyft ride home and pick-up. Your comfort and convenience are our priorities.

September 19, 2023

Service is easy at Audi Marin. Someone greets you when you step out of your car and your service advisor is just a few steps away. A Lyft ride to work is always appreciated. Gene F More

by PSC222
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We appreciate your positive feedback about the easy and convenient service at Audi Marin. It's wonderful to hear that Gene Frank's professionalism and thoroughness contributed to a positive experience.

September 19, 2023

Always pleasant, professional, and thorough. Great working with the entire team. I will continue bringing my Audis to them. More

by MATTCCMFUNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for recognizing our team's pleasant, professional, and thorough service. It's our pleasure to continue working with you, and we look forward to serving you for all your Audi needs. If you ever have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we're committed to providing the best service possible. Thank you once again for choosing Audi Marin.

September 19, 2023

Scheduling is challenging but once you get to the service coordinators, especially Brittany, then you are taken care of. The communication and understanding are amazing. I am kept in touch with what is going More

by elizabethtraverso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for recognizing Brittany's exceptional service in overcoming scheduling challenges. We understand the importance of effective communication and are pleased to have your continued loyalty.

September 18, 2023

Fabulous friendly (Britanny) and efficient, smooth service, loaner car provided last min., helped w extended service time More

by MISCHASTEINRUECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for acknowledging Brittany's fabulous and efficient service. We understand the importance of smooth service and providing last-minute loaner cars to enhance your experience.

September 18, 2023

Very professional. Great work on my Audi q7. One complaint. They had the car for two days. It is very inconvenient to do this and I believe it is to maximize their prod More

by JASORRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Dhillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Hannah
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Baez, Asma Maaroufi, Mohd Sammur
Nov 13, 2023 -

Audi Marin responded

We appreciate your feedback on the professional work on your Audi Q7. We apologize for any inconvenience regarding the change in loaner car policy. Your input is valuable, and we'll use it to enhance our services.

September 17, 2023

I received great service and support with timely updates. Brittany, my customer service,rep,was,cery,helpful. More

by lesliebguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We appreciate your positive feedback about Brittany and the great service and support you received. Timely updates and helpful customer service are integral to our commitment to excellence.

September 17, 2023

Audi Marin's service team always provides prompt and courteous service, in addition to keeping me up to date via text. More

by barbaramacd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Providing prompt and courteous service is a top priority for our service team. We're glad to hear that you appreciate the updates via text.

September 17, 2023

I had a really great experience at Audi Marin. Amy was very professional and kind. More

by BUBBLESK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for sharing that you had a really great experience with Amy. Her professionalism and kindness are qualities we value, and we're pleased that she contributed to your positive experience.

September 17, 2023

Very pleasant experience with the Audi Marin service department. Gene Frank is awesome! Very kind of him to get me home in an Uber courtesy of the dealership. More

by FDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We appreciate your positive feedback about your pleasant experience with our service department and Gene Frank. It's our pleasure to ensure your comfort, even arranging transportation home.

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