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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews

205 Reviews of Audi Marin - Service Center

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October 06, 2023

Amy was super helpful and very professional. She attended to us quickly and even put us in touch with the used car department to discuss selling our older car. We received excellent services as More

by audimarinindigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're glad that Amy provided super helpful and professional service, attending to your needs promptly. It's always a pleasure to offer excellent services to our valued customers.

October 06, 2023

Audi Marin is a superior dealership their customer support is outstanding. I recently had an issue with my vehicle and stoped by their service department. I met my service advisor Amy Stoica, she set More

by R-BASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for acknowledging our commitment to customer support. We're delighted to hear that Amy Stoica and our service department could promptly address and resolve the issue with your vehicle. We appreciate your kind words.

Nov 15, 2023 -

R-BASS responded

I believe it’s important to compliment individuals for doing a great job and providing excellent customer service.

October 04, 2023

Gene is a great guy and very professional. He assured me that the next time my car was serviced, I would get a loaner as BMW always gave me a loaner, and I spent over $80 on Uber with Audi. More

by DEBORAH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We apologize for any inconvenience with the loaner, and we appreciate your understanding. Gene is grateful for your kind words and appreciates your acknowledgment of his professionalism.

October 04, 2023

The service center was organized, and efficient and Gene always takes care of me when I have an issue. I received a video of the service but I couldn't hear anything he was saying. More

by cgarru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're pleased to hear that our service center was organized and efficient. Gene is grateful for your kind words, and we apologize for any inconvenience regarding the video. Your feedback is valuable.

October 04, 2023

The service department is very responsive. My car needed a part and they correctly identified the part, ordered it and then scheduled me for service. The service was done quickly while I wai More

by MRCARTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for recognizing our service department's responsiveness and efficiency. We're glad your service experience met your expectations, and we appreciate your positive feedback.

October 03, 2023

Amy was extremely helpful and personable! I appreciated her professionalism and the thorough report on my car. More

by toriferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We're thrilled to hear that Amy was extremely helpful and personable during your visit. Providing a thorough report and ensuring your satisfaction is our goal.

October 02, 2023

Gene was very helpful. My original service was supposed to include a courtesy vehicle, but when i showed up it was not available. Gene was able to get me scheduled just t More

by SALLEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Thank you for highlighting Gene's helpfulness and the video feedback from the mechanic. We're glad to know that Gene was able to accommodate your needs, and we look forward to providing an even better experience in the future.

October 02, 2023

Annual service performed while I waited. Quick, efficient and nice place to wait. Brittany Myers is a pleasure to work with. More

by BKALBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction.

October 01, 2023

Great service. Amy Stoica is fantastic and I really appreciate her dedication to her customers. More

by JOECOOL69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. Thank you for recognizing Amy Stoica's fantastic service. We're proud of her dedication to customers like you and appreciate your positive feedback.

October 01, 2023

The service department is terrific - everything seamless, on time, and thorough. They go out of the way to help their customers, which is refreshing. More

by LORI34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. We're delighted to hear that our service department provides a seamless, on-time, and thorough experience. Going the extra mile for our customers is our commitment.