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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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August 10, 2023

Great service start to finish! Thank you so much for all your hard work and dedication. More

by dowlit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're delighted to know that you had a great service experience from start to finish. Your appreciation for our hard work and dedication means a lot to us. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and appreciate the opportunity to serve you. Thank you for your support!

August 10, 2023

Care for their clients is great. Gary Poach is one in a million. I have been a customer for 18 years. More

by BRKEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poach
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Aug 22, 2023 -

Audi Marin responded

We truly appreciate your loyalty and support as a customer for the past 18 years! It's wonderful to hear that you've had a great experience with our care for clients and that Gary has made a positive impact. Providing exceptional service is what we aim for, and your feedback encourages us to continue doing so. If you ever have any questions or need assistance, please feel free to reach out. Thank you for being a valued member of our community and for taking the time to share your thoughts!

August 10, 2023

Greeted professionally when I arrived, service completed on time, excellent customer service and follow up by Gary Poarch, my Service Advisor. More

by PETERSARIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your feedback! We're glad to hear that you had a positive experience from the moment you arrived and throughout the service process. Delivering excellent customer service and ensuring timely completion is important to us. We appreciate your recognition of Gary Poarch, your Service Advisor, and his efforts in providing you with a great experience. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Your support is much appreciated!

August 10, 2023

I think the people here are great - I travel 70 miles to get my Audi serviced here. this time they gave me a new Q8 to drive for the two days they had my car and I love it...maybe my next one! The only co More

by Stacy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for giving Audi Marin 5 stars! We are delighted to hear that you chose us for your service needs and appreciated the opportunity to loan you one of our new Q8s. We want to apologize for your unpleasant car washing experience and take full responsibility. Our technicians take a great deal of pride in keeping our customers' vehicles clean in all areas and we are sorry this was not up to their usual high standards. We will be sure to pass your feedback along to them so we can ensure this does not happen again. Should you ever need help with the exterior of your vehicle, please let us know and we will be happy to provide complimentary detailing services at a convenient time.

August 10, 2023

Amy my service advisor was outstanding in all aspects and always kept me updated!!! You need more Amy's. She absolutely cares about the customer. More

by STEVENASH415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Odetto outstanding work
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August 10, 2023

My car was done on time as promised. It was an easy process beginning to end. More

by kwhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear that your service experience was seamless and hassle-free! Meeting our promised timelines and ensuring a smooth process from beginning to end is important to us. If you ever have more feedback to share or need assistance in the future, please feel free to reach out. Thank you for taking the time to share your positive experience with us. Your support is much appreciated!

August 09, 2023

Every one from start to finish was was very professional and helpful. On time as well. More

by ANSANDHIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person outside who received my car and end of the day gave it to me was very polite and professional.
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your positive feedback! We're pleased to know that our team provided you with a professional and helpful experience from start to finish. Being punctual is important to us, and we're glad we could meet your expectations in that regard as well. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

July 26, 2023

The service staff are polite and attentive. They do a great job with updates and notifications using text messaging. I also really like the new video summary of work done by the technician work More

by wkomoto@comcast.net
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Aug 22, 2023 -

Audi Marin responded

We're delighted to hear about your positive experience with our service staff! Polite and attentive service is what we strive for, and we're glad to know we met your expectations. We're also thrilled that our text messaging updates and the new video summary feature have been valuable to you. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If you ever have more feedback or need assistance in the future, feel free to reach out. Thank you for your support!

July 12, 2023

Great people. I was given an appointment and my service person new it would be an all day service so he reserved a courtesy car for me. Very professional, always k More

by ericadurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're thrilled that you had a positive experience with our team. Providing excellent service and ensuring your convenience is our top priority. We're glad to hear that your service person scheduled a courtesy car and kept you informed throughout the process. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.

May 31, 2023

Great service as always, and Amy went out of her way to arrange for me to have a loaner car while my car was having routine service. She also found a new service package for the car which was much apprecia More

by timrturpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Jun 27, 2023 -

Audi Marin responded

Hi Tim, we are delighted to hear that you had a great experience at Audi Marin and that Amy was able to extend our services beyond what you initially expected. We really appreciate your kind words and valuable feedback – it is always our goal to go the extra mile! We’re so pleased you are happy with the new service package and made sure your needs were appropriately met. Thank you for choosing us as your car care provider, and we look forward to meeting your automotive needs in the future.

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