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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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August 15, 2023

Amy was excellent as usual. She explained clearly what was going to be done for the 75000mile service and attended to the additional work that I requested. A pleasure to work wit More

by WCR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! Amy's consistent excellence and clear communication are qualities that we greatly value. We're pleased to have been of service for your 75000-mile maintenance and the additional work you requested. It's always a pleasure to work with you, and we look forward to your next visit.

August 15, 2023

Fantastic customer service! Amy was incredible and listened to all Of my concerns and helped me out with making sure my car would make it for a long drive to a different state. More

by VALLIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We are thrilled to hear about the fantastic customer service you received from Amy and our exceptional technicians. Ensuring your car is in optimal condition for a long drive is a top priority, and it's fantastic to know that Amy listened to your concerns and provided the assistance you needed.

August 15, 2023

Brittany is the best! Very communicative about all issues, timing and resolving on my behalf. Never have a worry that I will not be treated fairly and professionally. More

by ddphilp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in Service
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Brittany's dedication to clear and timely communication is a testament to our commitment to professionalism. We're pleased to hear that she has consistently provided you with the quality service and support you deserve.

August 15, 2023

Amy Stoica was great. Car was clean. She kept me informed to the status of the car. Thank you More

by EVSHIOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
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Nov 28, 2023 -

Audi Marin responded

We're delighted to hear that Amy provided you with a great experience. It's wonderful to know that she kept you informed about the status of your car, and we'll be sure to pass along your appreciation.

August 14, 2023

Good communication with Gary Porch in service dpt. Seems to have fixed the warrantee NOX sensor issue. More

by spectrumwaterjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Porch
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Oct 17, 2023 -

Audi Marin responded

We're delighted to hear that you had good communication with Gary in the service department, and that he successfully addressed the warranty NOx sensor issue. Your satisfaction is our top priority, and it's wonderful to know that we could resolve your concerns.

August 12, 2023

Amy is a pleasure to work with and even better able to expedite completion of work earlier than expected. Wonderful! Thank you! Rob More

by CARBERRYCREATIVEGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in Service
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Aug 31, 2023 -

Audi Marin responded

Dear Rob, We are pleased to hear that you had a wonderful experience with our service technician Amy. We strive for excellence during every interaction and customer service is always our highest priority. We are committed to providing all customers the best possible experience, so it is very rewarding to know Amy was able to exceed your expectations. Thanks again for choosing Audi Marin! We hope you have a great day. Sincerely, Audi Marin Team

August 12, 2023

This was a major service and I have insurance coverage - and they didn't find anything wrong with the car. This may be because it's a good car and I drive well and carefully, or they didn't want to find an More

by PMMGOLDENS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany C. Myers
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review your recent visit with us at Audi Marin! We are pleased that your service visit did not identify any malfunction with the car. Our goal is to provide a superior level of customer satisfaction and we strive to do so by providing you with an excellent and thorough service experience that features diagnostic video images and sounds. It appears that this part of your service did not meet our high standards, and we apologize for any inconveniences it may have caused. We will be sure to share your feedback with our team here to ensure this does not happen again in the future. Thank you again for sharing your concerns with us and for good care of your Audi vehicle!

August 11, 2023

I had a great experience with Amy at Audi. She went the extra mile to make sure my work was covered under my warranty plan that was expiring at the end of the month. She made it her mission to More

by GMYERS122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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August 11, 2023

Long term customer, service has always been great. Easy in easy out, scheduling is usually not too difficult More

by STEVERZEPIELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
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Aug 31, 2023 -

Audi Marin responded

Thank you for being a long-term customer at Audi Marin. I'm glad to hear that our service has always been great for you and that scheduling is usually easy. We're glad we can provide a seamless experience where you can get in and out quickly. We aim to give our customers the best experience possible here at Audi Marin - from superior customer service to expert repairs & maintenance. Thank you so much for your business and kind words!

August 10, 2023

Gene knows Audi. 11 out of 10 for him. Always happy with the service. 100% Audi A4 fan. 90K on 2019 A4. Car has been problem free. More

by KEN@SAUSALITOFERRY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience with Gene and our service team! It's fantastic that Gene's expertise and service have exceeded your expectations. We're also glad to know that you're a dedicated Audi A4 fan and that your 2019 A4 has been problem-free for you. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for your support and for being a part of our Audi family!

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