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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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August 22, 2023

The service team is great. Very clear communication with updates throughout the day, and I was in and out on time. More

by SCOTTMROBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for your feedback! We deeply appreciate that you took time to share your positive experience at Audi Marin. Our team is dedicated to providing the best possible customer service, and we're delighted to hear our efforts paid off. It's wonderful to know that our communication and timing lived up to your expectations; that means a lot! We look forward to having you back again soon. Thank you for choosing us!

August 22, 2023

My service provider Amy was very helpful, responsive and attentive to my service needs and questions More

by mypitabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 31, 2023 -

Audi Marin responded

Thank you for the outstanding review of our service provider Amy and Audi Marin. We are glad to hear that her attentiveness to your needs and questions helped make your experience exceptional! Thank you for taking the time to share your feedback with us, we sincerely appreciate it. Our team continues to strive to meet and exceed customer's expectations each and every day, so it's very rewarding when we hear back from our customers like yourself who have had a great experience. We hope to welcome you back soon!

August 22, 2023

Very professional and proactive with updates on car maintenance schedule. Very pleasurable experience working with the Marin team More

by RYAN@RYANIVERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

We greatly appreciate your feedback and are delighted that our team has been professional and proactive in keeping you updated on your car's maintenance schedule. Your satisfaction is our top priority, and it's fantastic to know that you had a pleasurable experience working with us.

August 22, 2023

My service provider, Ian Bass, was incredible. He was communicative, friendly, knowledgeable, and patient. My car's service was done impeccably and I was able to get a brand new courtesy car for t More

by Sonali Kamath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review your experience with us at Audi Marin. It's wonderful to hear of the excellent service you received from our colleague, Ian Bass. We value customer satisfaction and will always strive to exceed expectations in service quality and delivery. I'm glad that not only was your Audi serviced impeccably but also able to provide you with a courtesy car for the night. It is customers like you that make us proud every day, and we are so happy that your experience has been positive! We look forward to seeing you again soon for any of your Audi servicing or related needs.

August 19, 2023

are you serious ? has to be 15 words long? the service may be fine but this bites.FU More

by SCOTTIEHEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary- Service
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for your review and feedback. We strive to provide every customer with the highest level of service here at Audi Marin and are delighted to hear you were satisfied with your experience. Your opinion is valuable to us, so please don't hesitate to reach out if there's anything else we can do for you.

August 19, 2023

I have a great relationship with my service person…it keeps me coming back I haven’t bought a car from this dealership More

by JPEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your recent experience with us at Audi Marin, and for awarding us a 5-star rating! We're thrilled that Brittany provided a top notch service during your appointment. That means a great deal to us. We strive to provide top quality customer care at all times, and we are so glad that we could do that for you. If there is anything else we can do for you in the future, please let us know. Thanks again for your kind words!

August 19, 2023

Amy was very accommodating and she provided a top notch service. I was satisfied with the overall service. More

by RSARGISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your recent experience with us at Audi Marin, and for awarding us a 5-star rating! We're thrilled that Amy provided a top notch service during your appointment. That means a great deal to us. We strive to provide top quality customer care at all times, and we are so glad that we could do that for you. If there is anything else we can do for you in the future, please let us know. Thanks again for your kind words!

August 16, 2023

Really appreciated the care and above and beyond provided by Brittany and other staff when I couldn’t arrive by 6pm to pick up my car. More

by TRAHANFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We understand that life can be unpredictable, and we're glad to have been able to accommodate your schedule by providing care and support beyond regular hours.

August 16, 2023

Great service and quick response. Smooth process and all questions answered. Excellent associate for my service. More

by SUDJOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Providing a seamless experience and addressing all your questions is our goal, and it's fantastic to hear that you found our associates to be excellent. Your time is valuable, and we aim to provide efficient and responsive service. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 15, 2023

Ian was very efficient and attentive. My car was finished early. Much appreciated.thanks Ian More

by MIKEYBUCKLEY2005
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! We're glad to hear that Ian provided efficient and attentive service and that your car was completed ahead of schedule. Your time is valuable, and we aim to provide timely service to minimize any inconvenience.

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