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This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of Audi Marin - Service Center
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September 11, 2023
Amy was fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! Your tactics in guilting me into telling you how good you do your job are Fantastic! For an even more Fantastic review, consider offering financial incentives (so many dollars for each positive word included in the review). To be really Fantastic - you should drop these stupid reviews entirely. Unless they let you know otherwise, you can assume you did your job as expected and your customers are satisfied - rave reviews or not. More
by HAGGARD
Employees Worked With
Other Employees :
Can't recall the janitor's name, but he was Fantastic!, The person that took my keys on drop off was REALLY FANTASTIC!, Ivan Baez, Asma Maaroufi, Mohd Sammur, Ryan O'Sullivan
September 10, 2023
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by GBSPUB
Verified CustomerEmployees Worked With
September 10, 2023
Gary and the team are always top notch in communicating and performing the service. Thanks. and performing the service. Thanks. More
by JONATHAN72
Employees Worked With
September 10, 2023
They communicate very well, I felt the “service” for an electric car was pretty pricy. electric car was pretty pricy. More
by JENNIFERSCHOENSTEIN28
September 10, 2023
Don’t make me write 15 words - I get you want specific feedback but don’t force it. Amy was nice. feedback but don’t force it. Amy was nice. More
by GORDON_SL
Employees Worked With
September 09, 2023
Very attentive and responsive. Overall, they really care about customer satisfaction. Also, they have great communication. Overall, they really care about customer satisfaction. Also, they have great communication. More
by MATTGREBIL
Employees Worked With
September 09, 2023
Gene Frank has been my service advisor for my Audi since the car was new. Gene is great and he always reviewed my car history even before I arrive. Highly recommend Gene. the car was new. Gene is great and he always reviewed my car history even before I arrive. Highly recommend Gene. More
by WILCHAN
Employees Worked With
September 09, 2023
Audi Marin did a great job on my last service visit. They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is off to them. More
by amclau500
Employees Worked With
September 09, 2023
Amy is great. I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but then the side of the building has 10+ loaners. There was mention of a shuttle, or Lyft credit but I'm in Novato, so not really an option. My previous purchase at Lexis of Marin always provided a loaner when asked, AND provided three years of complimentary service. Audi is seriously slacking on that part. More
by INFOSECTRAVIS
Employees Worked With
