Audi Marin

Robert Langlois, my salesperson, was cordial, courteous, and a pleasure to work with. However once negotiations start and ultimately I interfaced with the Finance Department, it was awful. Super long wait and a pleasure to work with. However once negotiations start and ultimately I interfaced with the Finance Department, it was awful. Super long wait to talk to someone (2+ hours), then I was literally rushed through as it was closing time to the point where I said I sure hope I'm not signing anything I'm not already aware of. Oh no, I was assured. Ends up a Service Agreement was included which greatly increased my cost (my bad, I own that). Once I realized this when I reviewed paperwork at home I asked for it to be cancelled, this was the day after purchase. I've been assured that this request has been made, but can not be provided an authorization # for my credit union to confirm. The Finance Manager (Andrew Kubichek) isn't returning my call, but the person who took the message said it will take 1-1.5 months for the change to be made. Which results in approximately $250 out of my pocket in interest. This is insane. Andrew didn't endear me to himself when he immediately cashed my check, knowing I had needed to electronically transfer $ from one bank to the checking account bank to cover it. I wasn't intending on buying that dy, but did so they could count my purchase as part of their September income, it was the last day of the month. Check bounced, come to find out it takes 1-3 days for an electronic transfer to settle. Finance Managers should know that, amirite? :( More

The service team at Audi Marin was great. I was in and out as quickly as possible and I appreciate the video they provided me to explain the work and show what they found in the inspection. I was in and out as quickly as possible and I appreciate the video they provided me to explain the work and show what they found in the inspection. More

Manny helped me to close the deal in one day and drive out in my new car! out in my new car! More

All good. No need to use more words to say more to get to fifteen words. No need to use more words to say more to get to fifteen words. More

Great customer service! ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. More

Working with Scott, a true professional, was great! He shared his expertise and was quite helpful in regard to the Audi A5 coupe versus sport back. He shared his expertise and was quite helpful in regard to the Audi A5 coupe versus sport back. More

Audi Marin has been treating me well for over 18 years - and Amy is really great to work with. and Amy is really great to work with. More

Friendly greeting, good listening,respectful polite interested in fixing problems efficient at getting car back to owner interested in fixing problems efficient at getting car back to owner More

Excellent communication. They handled my situation well. I was impressed with their professionalism and the ease in picking up my car They handled my situation well. I was impressed with their professionalism and the ease in picking up my car More

Friendly and supportive people good service convenient parking, sales was on top of their game ! parking, sales was on top of their game ! More