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Audi Marin
San Rafael, CA
346 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA
When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi ...
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Today:Open today 9:00 AM - 7:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 346 reviews
July 11, 2018
Great experience. Shout out to Ricky Quintana, a fantastic salesman at Audi Marin. He helped us find the perfect used car and made the whole experience fun and painless Shout out to Ricky Quintana, a fantastic salesman at Audi Marin. He helped us find the perfect used car and made the whole experience fun and painless. Highly recommend asking for Ricky...not only is he extremely knowledgeable because he came from the Service side of Audi, but he's also incredibly fun to be around. More
by bridgetbrown
Employees Worked With
Ricky Quintara, Audi Marin
March 11, 2018
Great place to do business! After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the entire process. I was by no means an easy customer as I wanted to keep the best poker face. Gabriel and Indy did a fantastic job of putting my family at ease. Great place to do business. Thank you, D.S. More
by ds1968
Employees Worked With
Gabriel, Indy
November 15, 2015
Honest and responsive I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience More
by Roozbeh0
Employees Worked With
AMAL
June 04, 2015
Avoid these sharks at all cost Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, the salesman became downright rude, saying he'd wasted three hours talking to us. RUN from these people...buy anywhere but here. More
by Sttenvybum
Employees Worked With
salesperson
May 26, 2015
Dishonest and incompetent! I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photograph I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photographed and described inaccurately. Several of the wheels had been curb-damaged but only the one good wheel was photographed and depicted on the website. Additionally, the rear bumper was cracked with a puncture hole. Bait and switch loan: My contact was Amal, whose title is, "Lease/Maturity Manager." He tried to get me into a higher APR loan than was advertised on their website despite my high FICO score. I got the right rate after pointing out the advertised rate, but then he switched me to a Bank of America loan instead of Audi Financial Services, which I didn't appreciably. Finally, he tried to hide the prepayment penalty, which was not disclosed. Incompetence: Their "New Contracts/DMV manager," Bianca, was totally incompetent about getting the vehicle titled. She and Amal dragged this out for several weeks, arguing with me about how to get it titled in Oregon and withholding the documents despite this being an easy and straightforward process. One month later, the vehicle is still not titled or plated. Misc.: Despite the claim that the CPO process includes a "rigorous 300+ point dealer inspection," the vehicle arrived with an engine light on, a non-working key fob and all of the previous owner's personal information including their home address, address book, etc. I attempted to contact their General Sales Manager, Rod, to ask for help getting the vehicle titled and never heard back from him. There are a lot of great Audi dealers out there, so save yourself some headaches by avoiding this one. More
by abeles
Employees Worked With
Amal Bouhmouch. Bianca Reyes, Rod Helaire
October 24, 2014
Awful Awful! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! AVOID THIS PLACE11 More
by googy
Employees Worked With
Dan McNamee
