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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
346 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 346 reviews

August 10, 2023

I went into Audi Marin with no expectation to leave with a car. Paul was excellent and got me into a q5 hybrid that day! Team was great and easy to work with. Thank you! More

by ADAMLS5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Lommen
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience at Audi Marin! It's wonderful that Paul was able to assist you in getting into a Q5 hybrid on the same day, exceeding your expectations. We're glad to know that the team made the process easy and enjoyable for you. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing us, and we appreciate your feedback and support!

August 10, 2023

Amy my service advisor was outstanding in all aspects and always kept me updated!!! You need more Amy's. She absolutely cares about the customer. More

by STEVENASH415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Odetto outstanding work
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August 10, 2023

My car was done on time as promised. It was an easy process beginning to end. More

by kwhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear that your service experience was seamless and hassle-free! Meeting our promised timelines and ensuring a smooth process from beginning to end is important to us. If you ever have more feedback to share or need assistance in the future, please feel free to reach out. Thank you for taking the time to share your positive experience with us. Your support is much appreciated!

August 09, 2023

Emily was absolutely terrific. She made the process easy and, in my opinion, most importantly, fun. I would absolutely recommend working with her. More

by rgomez06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Sinkford
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear that Emily made your experience absolutely terrific! Making the process easy and enjoyable is something we strive for, and we're glad Emily could provide that for you. Thank you for recommending her – your feedback means a lot. If you ever need assistance or want to share more about your experience, feel free to reach out. We appreciate your support and look forward to any future opportunities to serve you!

August 09, 2023

Every one from start to finish was was very professional and helpful. On time as well. More

by ANSANDHIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person outside who received my car and end of the day gave it to me was very polite and professional.
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your positive feedback! We're pleased to know that our team provided you with a professional and helpful experience from start to finish. Being punctual is important to us, and we're glad we could meet your expectations in that regard as well. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

July 30, 2023

Excellent service . Got the best deal . All the staff was very friendly . Explained all the features of car before I left More

by sal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear that you had an excellent experience with us! Providing exceptional service and ensuring you get the best deal is what we aim for. We're glad that our staff was friendly and took the time to explain all the features of your new car before you left. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we appreciate your feedback!

July 26, 2023

The service staff are polite and attentive. They do a great job with updates and notifications using text messaging. I also really like the new video summary of work done by the technician work More

by wkomoto@comcast.net
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear about your positive experience with our service staff! Polite and attentive service is what we strive for, and we're glad to know we met your expectations. We're also thrilled that our text messaging updates and the new video summary feature have been valuable to you. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If you ever have more feedback or need assistance in the future, feel free to reach out. Thank you for your support!

July 12, 2023

Great people. I was given an appointment and my service person new it would be an all day service so he reserved a courtesy car for me. Very professional, always k More

by ericadurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're thrilled that you had a positive experience with our team. Providing excellent service and ensuring your convenience is our top priority. We're glad to hear that your service person scheduled a courtesy car and kept you informed throughout the process. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.

May 31, 2023

Great service as always, and Amy went out of her way to arrange for me to have a loaner car while my car was having routine service. She also found a new service package for the car which was much apprecia More

by timrturpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Jun 27, 2023 -

Audi Marin responded

Hi Tim, we are delighted to hear that you had a great experience at Audi Marin and that Amy was able to extend our services beyond what you initially expected. We really appreciate your kind words and valuable feedback – it is always our goal to go the extra mile! We’re so pleased you are happy with the new service package and made sure your needs were appropriately met. Thank you for choosing us as your car care provider, and we look forward to meeting your automotive needs in the future.

May 24, 2023

We moved to Marin after living in NYC for 20+ years and drove our leased Audi cross country. When our lease ended we purchased another Audi (SQ5) from Audi Marin and the process was fabulous. The sales More

by freefallnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy is our service coordinator and she is amazing!
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Jun 27, 2023 -

Audi Marin responded

Thank you so much, for your kind review of Audi Marin! We take great pride in our team and are delighted that you found them helpful. It means so much to us to learn that we were able to meet and exceed your expectations during the car-shopping and leasing process. If there’s anything else we can do for you going forward, please don’t hesitate to reach out — our wonderful staff is always happy to lend a hand. Thanks again for your thoughtful review — we look forward to seeing you again soon!

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