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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
321 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 321 reviews

August 10, 2023

Gene knows Audi. 11 out of 10 for him. Always happy with the service. 100% Audi A4 fan. 90K on 2019 A4. Car has been problem free. More

by KEN@SAUSALITOFERRY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience with Gene and our service team! It's fantastic that Gene's expertise and service have exceeded your expectations. We're also glad to know that you're a dedicated Audi A4 fan and that your 2019 A4 has been problem-free for you. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for your support and for being a part of our Audi family!

Helpful
August 10, 2023

Great service start to finish! Thank you so much for all your hard work and dedication. More

by dowlit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're delighted to know that you had a great service experience from start to finish. Your appreciation for our hard work and dedication means a lot to us. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and appreciate the opportunity to serve you. Thank you for your support!

Helpful
August 10, 2023

Care for their clients is great. Gary Poach is one in a million. I have been a customer for 18 years. More

by BRKEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poach
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Aug 22, 2023 -

Audi Marin responded

We truly appreciate your loyalty and support as a customer for the past 18 years! It's wonderful to hear that you've had a great experience with our care for clients and that Gary has made a positive impact. Providing exceptional service is what we aim for, and your feedback encourages us to continue doing so. If you ever have any questions or need assistance, please feel free to reach out. Thank you for being a valued member of our community and for taking the time to share your thoughts!

Helpful
August 10, 2023

Greeted professionally when I arrived, service completed on time, excellent customer service and follow up by Gary Poarch, my Service Advisor. More

by PETERSARIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your feedback! We're glad to hear that you had a positive experience from the moment you arrived and throughout the service process. Delivering excellent customer service and ensuring timely completion is important to us. We appreciate your recognition of Gary Poarch, your Service Advisor, and his efforts in providing you with a great experience. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Your support is much appreciated!

Helpful
August 10, 2023

I think the people here are great - I travel 70 miles to get my Audi serviced here. this time they gave me a new Q8 to drive for the two days they had my car and I love it...maybe my next one! The only co More

by Stacy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Aug 31, 2023 -

Audi Marin responded

Thank you for giving Audi Marin 5 stars! We are delighted to hear that you chose us for your service needs and appreciated the opportunity to loan you one of our new Q8s. We want to apologize for your unpleasant car washing experience and take full responsibility. Our technicians take a great deal of pride in keeping our customers' vehicles clean in all areas and we are sorry this was not up to their usual high standards. We will be sure to pass your feedback along to them so we can ensure this does not happen again. Should you ever need help with the exterior of your vehicle, please let us know and we will be happy to provide complimentary detailing services at a convenient time.

Helpful
August 10, 2023

I went into Audi Marin with no expectation to leave with a car. Paul was excellent and got me into a q5 hybrid that day! Team was great and easy to work with. Thank you! More

by ADAMLS5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Lommen
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience at Audi Marin! It's wonderful that Paul was able to assist you in getting into a Q5 hybrid on the same day, exceeding your expectations. We're glad to know that the team made the process easy and enjoyable for you. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing us, and we appreciate your feedback and support!

Helpful
August 10, 2023

Amy my service advisor was outstanding in all aspects and always kept me updated!!! You need more Amy's. She absolutely cares about the customer. More

by STEVENASH415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Odetto outstanding work
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Helpful
August 10, 2023

My car was done on time as promised. It was an easy process beginning to end. More

by kwhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear that your service experience was seamless and hassle-free! Meeting our promised timelines and ensuring a smooth process from beginning to end is important to us. If you ever have more feedback to share or need assistance in the future, please feel free to reach out. Thank you for taking the time to share your positive experience with us. Your support is much appreciated!

Helpful
August 09, 2023

Emily was absolutely terrific. She made the process easy and, in my opinion, most importantly, fun. I would absolutely recommend working with her. More

by rgomez06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Sinkford
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear that Emily made your experience absolutely terrific! Making the process easy and enjoyable is something we strive for, and we're glad Emily could provide that for you. Thank you for recommending her – your feedback means a lot. If you ever need assistance or want to share more about your experience, feel free to reach out. We appreciate your support and look forward to any future opportunities to serve you!

Helpful
August 09, 2023

Every one from start to finish was was very professional and helpful. On time as well. More

by ANSANDHIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person outside who received my car and end of the day gave it to me was very polite and professional.
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your positive feedback! We're pleased to know that our team provided you with a professional and helpful experience from start to finish. Being punctual is important to us, and we're glad we could meet your expectations in that regard as well. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

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