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Audi Marietta - Service Center

Marietta, GA

4.7
729 Reviews

729 Reviews of Audi Marietta - Service Center

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August 30, 2019

Great Service Experience Everytime that I come back to Jim Ellis Audi Marietta, I always leave with a great experience, they really value their customers, they help me with ev More

by GERABBPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke, Kyle McCall
Nov 06, 2019 -

Audi Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 30, 2019

Excellent service Liked the Apple computers and food and drink available. Car works great, new tire was under warranty! Ryan very courteous, keep me uptown date More

by russ155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Nov 06, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Thanks again for the positive feedback, and we hope that you have a great day!

August 29, 2019

Lack of customer service focused experience Poor communication, didn’t know what was going on. Spent $120 for a detailed wash. The guy brought the car around stepped on side of car and left a hu More

by JUIYUNW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Burke
Sep 09, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that your vehicle wasn’t detailed to your satisfaction, if you like please return the vehicle and I will insure the vehicle is detailed to your standard. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Service Manager , Jorge Morchio. 770-859-2834 Thanks, Audi Management

August 29, 2019

Service Kept me well informed throughout the process. Everything was easy and they were very professional. We have used Audi Marietta for service for several More

by TAWNIA.VOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
August 29, 2019

Outstanding Customer Service As Akways! David Kim is the reason I returned to this dealership after being gone for a few years during his absence. He is very knowledgeable about his area of More

by K.BETHSTEINER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2019

Efficient and Seamless My rep Ron P. was on point and extremely helpful! Attentive and Pleasant! He explained the work that was requested and there were no surprises. More

by MJJJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles and I communicate through text and that was a helpful experience as well>
August 29, 2019

Excellent! Very attentive and responsive service writer. All of the work done quickly and correctly. Nice waiting room. Friendly people all around. I would co More

by JACKCASTLE48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Nov 06, 2019 -

Audi Marietta responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Audi Marietta. We hope to see you soon!

August 28, 2019

Best Audi dealer in Atlanta area Amazing service experience at the new dealership. Jorge always takes awesome care of my Audis & the new facility is really accommodating. I won’t trus More

by alliataudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Morchio
August 28, 2019

Love this Dealership Great experience at Audi Marietta. Everyone is quick to get you taken care of, and there's complimentary drinks and snacks while you are waiting. No More

by juliekimmerling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahamed Eboo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Landy, Richard Bryan, Ryan Burke
August 26, 2019

Wonderful service and great amenities at Audi Marietta Kyle was great to work with. He kept me informed about what was going to be done as my car was being serviced. I loved having the complimentary Uber s More

by JGREENE199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
Nov 06, 2019 -

Audi Marietta responded

Hi there, we are thrilled that you enjoyed your visit with Kyle and our team! We are glad you had such a great experience, and hope to see you again. Take care!

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