Audi Marietta - Service Center

Great service! My service advisor Matt Chin was very professional and answered all the questions I had in reference to the service schedule for my vehicle and repair My service advisor Matt Chin was very professional and answered all the questions I had in reference to the service schedule for my vehicle and repairing some cosmetic issues. He was able to get my car back to me very quickly (same day) as I had to travel. The work performed was done to my satisfaction and under warranty. I also appreciate that the parts department has accessories on display as I was able to purchase a few items that I had been looking for (first aid kit, license plate cover, and mug). Lastly the waiting room has a variety of free snacks and drinks as well as free WIFI which made my short waits at the dealership very pleasant. Overall I am extremely satisfied with the service I received and will continue to bring my vehicle to Jim Ellis. More

Above and Beyond! I was pleasantly surprised by the extra effort displayed by everyone I interacted with. My service manager kept me informed throughout the process I was pleasantly surprised by the extra effort displayed by everyone I interacted with. My service manager kept me informed throughout the process and all of my expectations were not only met, but exceeded. More

Exceptional Experience with Service Team I'm extremely thankful for the time and care Ron took to help me with a nail in my tire. Earlier that morning, I sat at a tire repair place for over 2 I'm extremely thankful for the time and care Ron took to help me with a nail in my tire. Earlier that morning, I sat at a tire repair place for over 2 hours for them to tell me they couldn't repair my tire. Being extremely frustrated at this point, I called Audi to see if my tire was covered under warranty. Ron was able to take my information and return my call within a couple of minutes to let me know my tire was covered. Also, he was able to fit me in to get my tire replaced that afternoon with no issues. Being 9 months pregnant, this was an extreme relief to have someone care so much to help me out. Thanks Ron for your attention to detail and to the Audi Marietta staff for being so welcoming! More

Phenomenal Experience with Service Team My service team was Scott and Bret. They are both very nice, professional and want you to leave satisfied and nothing less. I have a 2015 Audi A6 that My service team was Scott and Bret. They are both very nice, professional and want you to leave satisfied and nothing less. I have a 2015 Audi A6 that I bought from this dealer and my navigation cursor was not finding it's location. They made sure to have a loaner waiting for me as I arrived and they would have washed my car to perfection for pick-up if it was not freezing temperatures. They only hand wash their vehicles so I don't mind returning after it gets above freezing temperatures. So far my experience with the sales team has been excellent and now the service team. They truly make you feel like family. Scott and Bret were the best. Oh and anytime I want a hand-wash, I'm able to pull up and get it washed for free since I'm an Audi Owner. More

Excellent experience The work was done for my wife, Cindy Glover. She advises me that Ron was fabulous and she was very pleased with the service. She said that the experi The work was done for my wife, Cindy Glover. She advises me that Ron was fabulous and she was very pleased with the service. She said that the experience could not have been easier. More

Great Service Department The service department is as good it gets. From promptness on receiving the car to accommodating your appointment to your needs is an all around great The service department is as good it gets. From promptness on receiving the car to accommodating your appointment to your needs is an all around great experience. Car was also done and complete by the time specified at drop off. I recomend this service department 100%. More

I have used Jim Ellis service for several years, and Kevin has been my primary interface. Kevin takes a personal interest in my issues and my convenience, as well. It is people like Kevin who set Jim Kevin has been my primary interface. Kevin takes a personal interest in my issues and my convenience, as well. It is people like Kevin who set Jim Ellis apart from the others. I just bought a certified A7, and I went straight to Kevin when I had a slight service issue. As usual, he personified what I view as the Audi experience. My issue was a slight malfunction of the MMI, and Kevin initially put me in direct contact with the MMI specialist to diagnose the issue and then scheduled my service appointment promptly to rectify it. I drove Mercedes for 24 years, and have experienced a lot of "high end" service, but I am now a committed Audi fan, having had five. I always recommend Audi and Kevin to any friend who is considering Jim Ellis. More

Service staff is very stable and this longevity allows one to build relationships with the staff and allows them to be familiar with your vehicle. The quality of the work is unquestionable and their is a one to build relationships with the staff and allows them to be familiar with your vehicle. The quality of the work is unquestionable and their is a confidence in their knowledge of Audis. You get the sense that you are getting the best Audi service possible at all times. Cleanliness of the facility is second to none and the communication and updates from the staff are clear, uncomplicated and informative. Would easily recommend this service department to others. They are not the cheapest, but you certainly don't feel cheated by paying more for the superior service! More

My car required extensive, unexpected repairs. Tim Brooks provided excellent customer service from initial diagnostic to final repair of vehicle. He determined and explained the problem, offered options for provided excellent customer service from initial diagnostic to final repair of vehicle. He determined and explained the problem, offered options for repair and pricing, maintained a schedule for completion of work, and made sure I was taken care of while waiting for the work to be done. I've yet to meet a service adviser as courteous and professional. The quality of work, friendliness, overall experience and price were all well above my expectations. I fully recommend this dealership. More