Audi Marietta - Service Center

there are still some kinks to work out I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me no longer works there, therefore I had to wait on someone to become available to get me checked in. I had scheduled a loaner car. I was taken to that desk where my information was taken. the ladies asked me to wait in the waiting area, as it would be just a minute. 20 minutes later, I went back over to the loaner desk. Me: "Can we check on my loaner car? I've got somewhere to be." Loaner car ladies: "OH! It looks like one was brought around, but no one brought me the keys..." Proceeds to yell for the guy that didn't bring keys to her. That was the drop off... At pick up, the service advisor that checked me in was not there (no problem, I know they can't be there every second). Another gentleman checked me out. Me: "anything you want to tell me? Any issues?" Him: "I don't think so, we just did the 85,000 mile service. you're good to go." My car was not quite cleaned to the point that I would have liked. I recently had it detailed and now there are black marks on the door & door frame (like in the spots where you use your foot to keep the door open). :( None of these incidences alone are terrible, it just shows an overall lack of attention to detail for a luxury brand like Audi. David Kim was the bright spot in this, it appeared that he was doing the best he could in the understaffed advisor area. More

Convenient Oil Change Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is apparently not something they normally do for an oil change. I would use them again. More

Good Service Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car availa Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car available,but he was able to schedule me an Uber whenever I needed to get anywhere that was always 5 minutes away. More

Customer service advisor Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u More

Disappointing compared to previous experience After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left after the alignment. It rode straight previously. I returned, and this was promptly remedied. 2. After replacing the tires, I was able to detect a vibration coming from the rear. I returned to get the tires re-balanced, only to learn that my two rear wheels were slightly bent. This happens. But what really bothers me, is that I was told that this had evidently already been detected in the original tire replacement service, because the tires on the bent wheels had already been marked on the inside indicating where they were bent when the new tires were previously mounted and balanced. This means the wheels were already fully known to be defective, but the car was returned to me anyway without any disclosure of the finding. How do I know the service center did not bend the wheels themselves? After all, they concealed the damage when releasing the car and charging over $2,000 for the tire and alignment services. The only way I know they did not do it, is because they simply assured me when I asked. Hmmm. This experience: 1. Wasted a lot of my time from work bringing the care back and forth; 2. Makes me suspicious how this bent wheel vibration occurred when I was not aware of it prior to the tire change, and that the damage was purposely concealed from me when the car was first returned; 3. Shows me a service center that knowingly put me back into a vehicle that had faulty wheels from a dubious cause. Fortunately, Kyle was able to send out my wheels to a competent 3rd party who repaired the wheels to a satisfactory conclusion. The vibration is gone. However, when I enquired as to charges, I found out that I was to be charged for the labor to re-mount and balance the tires on the repaired wheels, despite that the tires should never have been previously mounted to bent wheels in the prior (fully paid) service. Kyle found my argument reasonable, and waived the service charges off the bill, leaving me just to pay for the bent wheel repair. His response resolved the issue satisfactorily, but I don't know why I had to chase it. As I finally prepared to leave service with my Q7, a young lady chased me down to enquire about the dog hair all over the back seat of the loaner provided. I explained I don't even have a dog, and that the car was filthy when given to me. The windows were scummed, the dash was thick with lot dust. The exterior was no better. She accepted my reply, but still begged off that they don't know these things since they rely on the shop to clean the cars as required. Odd. Audi does a departing inspection as well as when receiving. Something isn't working well there. In that I never even looked at the back seat, it never caught my attention. I guess I should be more careful so I do not make my daughter ride in a back sear covered in dog hair and God knows what else, and so I do not get put on the spot for a cleanup charge that is not due. If you check previous surveys, you will see this experience is very unusual for me regarding my service needs at Jim Ellis Audi. More