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733 Reviews of Audi Marietta - Service Center
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September 12, 2019
AC warranty work; AC was not working. The people I came into contact with were very professional and customer oriented. Mr. Beamer also provided information on the status of the repair wo The people I came into contact with were very professional and customer oriented. Mr. Beamer also provided information on the status of the repair work on a timely basis. He was also very responsive to our phone calls and questions. More
by SSHERMAN212
Verified CustomerEmployees Worked With
David Beamer
September 12, 2019
Incredible This was my first visit to Audi and I was very impressed . My service advisor was David Beamer. He was very attentive and knowledgeable. I will be ba This was my first visit to Audi and I was very impressed . My service advisor was David Beamer. He was very attentive and knowledgeable. I will be back. More
by MBREWSTER1
Employees Worked With
David Beamer
September 12, 2019
Oil Change Service The staff was pleasant and courteous. The service took longer than promised. I was however not happy that my vehicle was not washed and vacuumed. The staff was pleasant and courteous. The service took longer than promised. I was however not happy that my vehicle was not washed and vacuumed. More
by JGLAWATZ
September 11, 2019
10,000 mile service Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the pro Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the problem under warranty. More
by SANDYKIDD1
September 11, 2019
there are still some kinks to work out I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me no longer works there, therefore I had to wait on someone to become available to get me checked in. I had scheduled a loaner car. I was taken to that desk where my information was taken. the ladies asked me to wait in the waiting area, as it would be just a minute. 20 minutes later, I went back over to the loaner desk. Me: "Can we check on my loaner car? I've got somewhere to be." Loaner car ladies: "OH! It looks like one was brought around, but no one brought me the keys..." Proceeds to yell for the guy that didn't bring keys to her. That was the drop off... At pick up, the service advisor that checked me in was not there (no problem, I know they can't be there every second). Another gentleman checked me out. Me: "anything you want to tell me? Any issues?" Him: "I don't think so, we just did the 85,000 mile service. you're good to go." My car was not quite cleaned to the point that I would have liked. I recently had it detailed and now there are black marks on the door & door frame (like in the spots where you use your foot to keep the door open). :( None of these incidences alone are terrible, it just shows an overall lack of attention to detail for a luxury brand like Audi. David Kim was the bright spot in this, it appeared that he was doing the best he could in the understaffed advisor area. More
by ESW
Employees Worked With
September 11, 2019
Convenient Oil Change Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is apparently not something they normally do for an oil change. I would use them again. More
by RGRDER
Employees Worked With
September 10, 2019
Great Experience The team was awesome. From scheduling my appointment, to getting a loaner car, to fixing my car and picking up my car. The process was smooth. The team was awesome. From scheduling my appointment, to getting a loaner car, to fixing my car and picking up my car. The process was smooth. More
by WALE
Employees Worked With
Ron Palcer
September 10, 2019
Very pour customers service I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. More
by TRACBAKER75
Employees Worked With
September 10, 2019
Good Service Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car availa Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car available,but he was able to schedule me an Uber whenever I needed to get anywhere that was always 5 minutes away. More
by njejr0
Employees Worked With
Ryan Burke
September 06, 2019
Car never gets a courtesy wash. Don’t expect a free wash or vacuum. Appointment times are hard to get. Good Luck with a loaner vehicle. Service takes awhile as well. Don’t expect a free wash or vacuum. Appointment times are hard to get. Good Luck with a loaner vehicle. Service takes awhile as well. More
by JABBATE
Employees Worked With
Ryan Burke
