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Audi Marietta - Service Center

Marietta, GA

4.5
733 Reviews

733 Reviews of Audi Marietta - Service Center

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August 29, 2015

service for Q5 Kevin is awesome - very professional and always goes beyond normal customer service! The entire service department is friendly, professional and very More

by audidriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fayerweather
Aug 31, 2015 -

Audi Marietta responded

Thank you so much for sharing your experience! We truly enjoy providing exceptional service to our customers and their vehicles. Kevin is a great resource for ensuring this is exactly what we do in our service department, and will be happy to know that you enjoyed working with him. We are here to make you feel comfortable and welcome, ensuring your safety behind the wheel at all times. Thank you for your continued loyalty to our dealership, and we look forward to working with you again soon!

August 22, 2015

Excellent!!!!!!! Matt is a great Audi advisor. He provided me with excellent service; was very responsive and attentive. It was great to get updates (calls, texts, an More

by Tina1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthieu Chin
Aug 24, 2015 -

Audi Marietta responded

Tina, this is exactly the kind of experience we strive to create for all of our customers! Your satisfaction is our number one priority, and we work hard to create a comfortable environment where you are always updated on the most important thing, your vehicle. Matt is a great asset in ensuring you receive prompt, quality care each time you visit, and will be glad to know that you enjoy working with him. Our team wants you to be as safe as possible behind the wheel, and will do what it takes to make this happen. We greatly appreciate your feedback and your loyalty, and hope that you will continue to bring your vehicle to us for all of your future service needs!

August 21, 2015

Service I was Not impressed with detail service for which I was sent a coupon via email from AUDI. Not worth the drive to Cobb county. More

by No service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Personnel in loaner service, Kevin Fayerweather, Heather Hodge
Aug 24, 2015 -

Audi Marietta responded

Thank you for your feedback. Your input is important in ensuring that we can provide excellent service to all of our customers. We understand that you were not completely satisfied with your recent detail experience with our service department, and would like to make it up to you. As a token of of our appreciation for your business, we would like to redo your detail service on your vehicle. At your earliest convenience, please contact Erikka Smith at (770) 859-2834 to discuss your concerns. We look forward to hearing from you to better your experience with us.

August 17, 2015

Great Dealership These guys go above and beyond to make sure you are a satisfied customer. The service staff is phenomenal and the sales workforce do a very good job t More

by Intown A4 Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Fenner, Tim Brooks
Aug 17, 2015 -

Audi Marietta responded

Thank you for the kind words! Our service team strives for perfection in every aspect of your vehicle service from start to finish. We work to stay competitive and professional in every aspect of our job. We appreciate your continued business, and hope that you continue to bring you A4 to us for any and all service needs in the future!

August 15, 2015

Better than expected Excellent service from Matt. First time I have had a dealer adviser call, text and email depending on what I asked for to continuously update me on th More

by marcborrelli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sasha Landy, Matthieu Chin
Aug 17, 2015 -

Audi Marietta responded

We are so glad that you enjoy working with us here at Jim Ellis Audi of Marietta! Our sales and service teams work incredibly hard to ensure that you are treated with kindness and respect every time you visit. Matt, Ahamed, and Sasha are all great assets to our team and will be happy to hear that you have enjoyed working with them. We appreciate your continued business, and hope that you will continue to visit us in the future!

August 13, 2015

Just what I expected from Audi. Excellent and fast service. Tim delivered a fantastic customer service. It was really effortless for me. Just the service that I expected from Audi More

by C. Shuman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Brooks
Aug 13, 2015 -

Audi Marietta responded

Thank you for letting us know how our service department is doing! Our team works hard to get you back on the road quickly. Tim is a great asset to our team, and will be glad to know that you enjoyed working with him during your recent visit. We truly appreciate your business, and hope that you will continue to bring your Audi to our service department in the future!

August 12, 2015

A8navissues Excellent service and delivery from Matt Chin very professional and Pleasent to deal with. My vehicle was detailed at time of pickup. We were overall More

by Chief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthieu Chin
Aug 12, 2015 -

Audi Marietta responded

We greatly appreciate your feedback! Our service department works hard to take excellent car of both you and your vehicle. We take pride in providing quality care and getting you back on the road promptly. Matt is an excellent asset to this process, and will be very pleased to hear that you enjoyed your experience with him. Thank you so much for your business, and we look forward to servicing you and your vehicle again soon!

August 05, 2015

1 Stop Resolution I purchased my vehicle in 8/1. Five minutes after driving off the lit the check engine light illuminated and the car began to shake. The dealership wa More

by CJ Settles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jong Kim
Aug 05, 2015 -

Audi Marietta responded

CJ, thank you for sharing your experience with us! We understand that repairs are never wanted, especially right after a new purchase. Our team was more than happy to assist you in getting you back on the road as soon as possible. Thank you for your business and your recommendation of our dealership to others. We hope that you continue to enjoy your new vehicle. Please let us know if you have any further car needs that we can be of assistance with!

July 29, 2015

Excellent Had to have car serviced. Matt was great. He made sure that everything was taken care of, and was in and out in no time. More

by DG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthieu Chin
Jul 30, 2015 -

Audi Marietta responded

We're glad we could help with getting your car serviced! We know you might have a busy schedule so we'll always do our best to get you back on the road as quick as possible. Thank you!

July 25, 2015

Matthieu Chin Is Great Matt is simply one of the best reps I've ever dealt with. I will bring my car to JE as long as he's there. More

by drake2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthieu Chin
Jul 27, 2015 -

Audi Marietta responded

That's what we like to hear! We're so glad you've enjoyed working with Matt during your visits and we will be looking forward to seeing you the next time you need anything. Thank you!

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