Audi Marietta - Service Center

Service was okay, but slow and felt disorganized. I came into this service center to have a recall software update, a key fob added for my car and both keys reprogrammed. After ordering the key, I sh I came into this service center to have a recall software update, a key fob added for my car and both keys reprogrammed. After ordering the key, I showed up the morning of my appointment and the new fob wasn't at the service center. I dropped the car off on a Monday morning and it wasn't available to me until Thursday afternoon. They did provide a courtesy car, and luckily i was out of town for a couple days anyway, so the inconvenience was minimized. The most disappointing part of my experience was when I noticed the the wheel cap was missing from one of my wheels. I called right when I got home and spoke to someone in the front office, but she didn't seem too willing to go check on it for me. She put me into someone's voicemail and I didn't hear back until three days later. The most they were willing to do was "look around for it." I guess they never found it because I called back a few times but still just told me the same thing, that they hadn't found it. What I wanted to hear was an offer to replace the part and send it to me. That never happened and left a bad impression. It's a shame that I spent hundreds of dollars, they lost a $10 part and that experience will be enough to send me to another dealership--could have been easily fixed, but I won't be giving them another chance. More

THANK YOU FOR MY SERVICE I GAVE AUDI MARIETTA 5 STARS BECAUSE THEY REALLY GO ABOVE AND BEYOND FOR ALL THEIR CUSTOMERS. I WAS A NEW CUSTOMER AND THEY TREATED ME LIKE FAMILY. MY I GAVE AUDI MARIETTA 5 STARS BECAUSE THEY REALLY GO ABOVE AND BEYOND FOR ALL THEIR CUSTOMERS. I WAS A NEW CUSTOMER AND THEY TREATED ME LIKE FAMILY. MY CAR HAD AN ISSUE WITH THE FUEL PUMP. I DROPPED IT OFF ON A FRIDAY, THEY HAD THE PART IN STOCK TO FIX MY CAR AND HAD HER BACK UP AND RUNNING BY MONDAY. WHEN I PICKED HER UP I LOVED TO SEE MY FRESHLY CLEANING CAR INSIDE AND OUT, LIKE THE DAY I BOUGHT IT! I WILL RECOMMEND THEM TO ANY AND ALL OF MY FRIENDS AND FAMILY. THANK YOU SO MUCH I CAN SAY I TRULY TRUST THEM AND KNOW MY CAR WILL BE WELL TAKEN CARE OF. GREAT JOB AUDI MARIETTA! More

Great job fixing what could have been a small problem ignore A simple broken cup holder in rear seat console could have been overlooked as no big deal, but Jorge and his team treated me as if it was the most imp A simple broken cup holder in rear seat console could have been overlooked as no big deal, but Jorge and his team treated me as if it was the most important situation they had seen all day. Great follow up on parts ordered and follow up scheduling. Offered a free loaner for the day and have me first class service on my new ‘18 A5 Soortback. Very please with the service. More

Beware of Service Department! My car has been with the Service Department at Jim Ellis Audi Marietta since June 1 with an over-heating issue. We dropped the vehicle off on May 31 f My car has been with the Service Department at Jim Ellis Audi Marietta since June 1 with an over-heating issue. We dropped the vehicle off on May 31 for a scheduled appointment at 9am on June 1. On the evening of May 31 I had a conversation with them letting them know that it was critical that I have my vehicle back on Friday June 8th as I was starting a new job and needed to travel. I was told that barring a catastrophic engine issue this would not be a problem. We received no communication on the status of the vehicle until Friday June 8th when we were told, sorry couldn't get to it! I drove an hour to the Services department to speak to them face to face. I was informed that someone would work late and fix my vehicle that evening and I could pick it up on Saturday June 9th. That evening they called to say that the $2000 in repairs, did not fix the issue and he had no idea what the problem could be as their diagnostic equipment wasn't working/or someone did not know how to operate it and they would call me back Monday June 11. At this point I had no options, so had to cancel my appointments. Monday came and went with no call. My wife attempted to leave messages, and no response. On the 14th or 15th my wife finally got to speak with them and was told sorry we need another $600 to replace the thermostat, and we aren't sure that is going to fix the issue. With no other choice my wife approved this, stating that we will pick up the vehicle on Tuesday June 19th. You are probably getting the theme by now, Tuesday came and went with no vehicle. Finally very frustrated I sent a text to them asking if my vehicle was still over heating and how much I owed at this point. I was ready to just get my vehicle back. It has now been 3 weeks since I dropped my vehicle off, and again no communication, no status, and no vehicle. I am at a loss, no idea what to do! Please be careful if you have an urgent need, I don't think this is the place you want servicing your vehicle. More

Untrustworthy & Unskilled Techs I had been a Jim Ellis VW client for a few years. Even after a few sales hiccups which they rectified, as a person who doesn’t know much about cars I I had been a Jim Ellis VW client for a few years. Even after a few sales hiccups which they rectified, as a person who doesn’t know much about cars I bought into the name and quality customer service mantra they sell through the Jim Ellis name and advertising. I purchased my Audi and that’s when we the real drama began. Of my many bad experiences the most questionable were the falsified service paperwork that didn’t shiw what I was told had been done on my car, a three-time misdiagnosis (they pushed out of the warranty window and tried to charge for) that I had to finally research and find the Technical Service Bulletin on my own and damage to my grill (which they fixed) while being serviced, the latest issues made me finally decide to go elsewhere. My car was driving funny so on the way home I stopped at the dealership. The service manager Andrew Eytcheson at Audi Marietta drove my car and informally told me my front rotors were warped. I was due for service so I scheduled service the following week. At my service appointment I forgot to mention the rotors. It was only upon checkout did I see the manager who asked me had I taken care of the rotors? I said I had forgotten but he said it would be ok to reschedule. It was only after I really read my paperwork that I realized I received all green lights for brake pads and the paperwork also indicated my test drive received a green light too. They have a red, yellow, green rating system like traffic signals. Hence, green means good to GO! Right after my service, the car that once gave me THE BEST DRIVE EVER no longer does so and drives HORRIBLY! Aside from my bad rotors, all of a sudden my engine rattles and the car sputters as if it’s misfiring. It just doesn’t drive the same now. I emailed Jim Ellis and the managsr Andrew was kind enough to reach out but because of having so many issues, I was beyond the point of rectifying. Needless to say I never received the emails or numerous calls I had received after previous service experiences asking me to do this survey. I even called Andrew to ask about it and was told it was automatically generated but someone would look into it. Never received a return call! Surveys can only truly reflect the quality of service if given to everyone. Interestingly, I had to come to this site to post because no one at the dealership was interested in my feedback. They knew it would not look good because I had been vocal and put my concerns in writing already. I now go elsewhere and my car needs a ton of service. This is the same car Jim Ellis technicians gave a “green light” bill of health.a week earlier during a regularly scheduled service. Go ELSEWHERE! More

Absoltuely not. Consider going elsewhwere. I REPEAT do not go here for anything. After initially screwing up my service day and time they then corrected that and go Consider going elsewhwere. I REPEAT do not go here for anything. After initially screwing up my service day and time they then corrected that and got me in the next saturday and did the full service. They said that not only did I need service that also, it was required that I have new brakes and rotors. This all total cost me $3000.00 I got my car back a few days later. But here is the where it gets bad. I drove my car one day later to senoia to my office where its about an hours drive. What happened next could have killed me. One of the issues with my car, was that the TPMS said Malfunction. That was according to the dealership, was a faulty AWD module that had to be replaced in the rear of the car. What happened was, that they did repair that module or part, a technician improperly installed it, and caused the rear transmission to burn up and fail. It literally locked my wheels up and fortunatly I was stopping at a red light at about 45 mph. It nearly got me rear ended. The entire car just locked up. I immediatley called Jim Ellis directly, and got a lady in service, that basically said, just call audi and they will come pick up the car it usually takes about one to two hours. And basically refused to help me any further. And was cold at best. It was early morning, so maybe she didnt have her bagel and coffee. So it was just coiencidence that while setting talking to Audi of America, that the Jim Ellis called me to check on how my car was doing. And I released my frustration and anger to the manager that called, and they sent a flatbed and Q5 for me to drive. It took about an hour and 30 min. The point of this negative review, is that the technician was at fault. The dealership in the end, when I picked up my car, and after it was repaired, and WARNING LOOK AT THE FINE PRINT, they will not put in writing a gurantee or warranty to the parts. After they were at fault, Jim Ellis would not back the work or parts supplied by audi. My wife has a KIA, Ive owned Hyundai, and they give better service and warranties. The car they did service on was my 2014 Audi TTS. 36k I confronted the service manager and after a brief moment, he came back with a print out of the cars warranty from Audi. So, basically, Jim Ellis Audi, will not put in writing, that they will warranty the parts or the workmandship. Even if they were at fault. And they also explained that IF any parts that were under undue stress because of the fault of the technician, that IF any part fails after car warranty expires, then the owner is responsible for any costs to repair. So basically they are a scam dealership. Do yourself a favor and stay away. Basically stay away from Audi altogether. I have a 2016 Audi A3 S-Line also, and I regret that I have both because Im not looking forward to owning it. I may just trade both cars for a car company that actually doesnt have such a bad reputation. More

Great Experience! Tim has been in charge of servicing my car for over two years. He is always polite, professional, friendly, and competent. It has been a pleasure to w Tim has been in charge of servicing my car for over two years. He is always polite, professional, friendly, and competent. It has been a pleasure to work with him. More

A+ professionals Thank you, Jim Ellis, for the 2 perfect vehicles we purchased today! I never thought I would have as good of a service and sales interaction as I had Thank you, Jim Ellis, for the 2 perfect vehicles we purchased today! I never thought I would have as good of a service and sales interaction as I had from a high-end dealership from another state, but I was so wrong! I brought my husband's vehicle in for service, and came out with an exceptional deal on a new car for each of us! Mark Dobinson, the service manager, is an A+, ethical, and all around nice guy! Hobbie, the sales manager, personally worked with us to identify the perfect cars for our upgrades! They even have a preferred purchase program to maintain customers. Randy, the GM, came by to greet us and facilitate the transaction. Sasha handled all the sales end smoothly, and Tony flew through our paperwork perfectly, helping me understand exactly what I was signing. Even Artee, who helps in the loaner department, came to check and see which vehicles we settled on with a warm smile! Thank you to everyone at Jim Ellis for helping us...and being kind and warm to our son during the process! We already knew the cars are outstanding, but it's the people who make this dealership a pleasure. You have gained 2 customers for life... until our kid makes 3! More

Worst Experience ever in a dealership Please stay away from this place at all costs. Avoid the advisor Kevin S. Fayerweather at any cost. I had to wait close to a month and at least 200 ph Please stay away from this place at all costs. Avoid the advisor Kevin S. Fayerweather at any cost. I had to wait close to a month and at least 200 phone calls to get my service done and the problem still remains. I had a tire blowout which caused one of the control arms to bend and took the car to the dealership for scheduled 25k mile service/fix the control arm. I left the car at the dealership on september 26th and called geico for the claim. Geico sent an adjuster to evaluate the repair in a few days. Kevin or others didn't even meet the adjuster when she was there. She estimated the repairs and sent the quote to the dealership the same day. She estimated the repairs to be done in "one day".I kept calling the dealership for a few days and Kevin would continuously ignore my calls and when he answered he kept saying he hasn't heard anything from Geico. After the 5th day he called and told me, the adjuster did send him an email 5 days ago but he missed the email because "he had too many emails in his inbox". He added that the car would be ready in a few days. Fast forward 3 days and he wouldn't answer/return any of my calls. Then got a text message saying the parts they ordered were delayed by florida storm. When i tried calling him back he would ignore the phone calls. He texted on october 10th saying it will be ready by October 12th. When i called october 12th again he started ignoring the calls. It was extremely difficult to even get hold of him. Got a txt msg again saying they dont have one part which they were waiting for.. I didnt hear back from him for a week and when i tried calling the dealership they kept saying kevin is on vacation and they will have someone call me back regarding the car but i never heard back from any of them. After calling them everyday and leaving messages , on october 24th Kevin texted saying car is ready. When i went to get the car, he tells me Geico hasnt sent them the reimbursment. He had to wait three weeks to tell me this ?? WTH. I called geico on the spot and they told me they sent the check to dealership on October 3rd!. Out of frustration and wanting to leave the dealership soon, i paid the bill out of my pocket and called geico to send me the reimbursement directly. Not to mention they added extra money to the total cost saying the adjusters estimate was not right. This is the worst dealership experience i have ever had. The worst part is the car has the same problems when i dropped it of the dealership. I have all communications from Kevin saved on my phone . PLS STAY AWAY FROM THIS DEALERSHIP IF YOU CAN. They put you through so much mental trauma. More