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Audi Marietta - Service Center

Marietta, GA

4.5
733 Reviews

733 Reviews of Audi Marietta - Service Center

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September 21, 2019

65K Service Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my servi More

by BTSNATL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Collins
Sep 25, 2019 -

Audi Marietta responded

Hello there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Audi Marietta. Please don't hesitate to reach out if there's anything we can do for you. Take care.

September 20, 2019

Oil on my speaker grill I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers si More

by mrkartez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Burke
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you so much for your feedback. We understand Ryan Burke contacted you earlier to speak with you regarding these concerns. If you have any questions, or need further assistance, please contact our Service Manager, Jorge Morchio directly at jorgem@jimellis.com. Thank you again. Sincerely, Your Audi Management Team

September 20, 2019

Good Service My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroo More

by RALPHSHIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Nov 06, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

September 20, 2019

Airbag recall Great service. Ron was helpful and courteous. Arranged for me to have a courtesy car last minute. I would highly recommend the service department her More

by psycht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Nov 06, 2019 -

Audi Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 20, 2019

Excellent Service All around the Service team is Excellent! Ryan Burke is my Service Advisor and it is always a pleasure to work with him at Audi. More

by CHRISTIEHJORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Sep 23, 2019 -

Audi Marietta responded

Thank you for sharing your experience with us, Christie! Please let us know if there is ever anything else we can do for you! Safe travels!

September 19, 2019

Wonderful service Dropped our car off for regular service. They called before lunch to say the car was ready. I had no one to drive me over to pick it up, so they sent More

by vincewestin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Nov 06, 2019 -

Audi Marietta responded

Hi, we're thrilled to hear you received great service. We sincerely value your business and look forward to your next visit. Have a wonderful day!

September 18, 2019

AudiQ7TDIService Everyone was super nice but the time for an oil change was a bit excessive. A scheduled appointment for 0730 and I didn't leave the facility until 12 More

by jeffhelms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Beamer
September 18, 2019

Very Easy I had to get two recall items addressed and it was a very easy process. I believe I was in and out with a loaner within 20 minutes. Ron did a great More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
September 18, 2019

Great Service! Always a great experience with Audi Marietta. Love the new facility. Waiting for my car to be serviced was easy with wifi and cold drinks. Made mys More

by KSTOLTZ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Sep 19, 2019 -

Audi Marietta responded

Hello there, we're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.

September 18, 2019

Not very efficient I was taken care of by David Kim. He was through and efficient. However does it really take 2 hours to program a key and wash a car? When the key was More

by srhobson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kim
Sep 24, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that your vehicle wasn’t cleaned to your satisfaction, if you like please return the vehicle and I will insure the vehicle is detailed to your standard. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Thank you, Jorge Morchio Tel. 770-225-4817 Audi Service Manager

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