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Audi Marietta - Service Center

Marietta, GA

4.5
733 Reviews

733 Reviews of Audi Marietta - Service Center

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October 03, 2019

Brakes David Beamer is an exceptional rep that goes above and beyond. He put me an a loaner although I didn’t have the time to schedule it in advance. More

by EATWATER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
Oct 07, 2019 -

Audi Marietta responded

We are pleased to hear that our team went above and beyond during your visit. Please let us know if there is ever anything else we can do for you! Safe travels!

October 02, 2019

Took way too long for an oil change!! After having a 10:30am appointment for an oil change it took an extraordinarily long time for them to service my Q7. Service department told me it wa More

by DASUZZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that it took so long to have the vehicle service, that is definitely not the norm. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Jorge Morchio Audi Service Manager Tel: 770-225-4817

October 02, 2019

Unable or unwilling to fix my Audi. Kept car for a week, then said they couldn't fix it--said it would cost too much. Maybe so. Really think that they didn't want to bother as it's an o More

by eandpmenefee
Recommend Dealer
No
Employees Worked With
Ryan Burke
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that you were made to feel like we didn’t want to bother with an older vehicle, that definitely shouldn’t be the case. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Jorge Morchio Audi Service Manager Tel: 770-225-4817

October 02, 2019

Misleading service times I brought my A6 in for a simple service recall that the letter said would take 1 hour. On arrival, they said it would take 1.5 to 2 hours. It took ove More

by Matt G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chance (did not get last name)
Oct 02, 2019 -

Audi Marietta responded

Matt, I am so sorry to hear about your recent experience with our service department. We always strive to provide the best experience and communication possible. As a courtesy let me have you vehicle detailed on me, just let me know when you would like to drop it off so I can arrange for a loan vehicle for the day while we detail yours. If you would like to discuss this with me directly. Thank you, Jorge Morchio Audi Service Manager Tel: 770-225-4817

October 02, 2019

Same Great Service (As Usual!!) I took my Audi Q5 in for the 45,000 mile service and a safey recall. From start to finish, it was a great experience. I got a courtesy vehicle - SQ8 More

by TOPQUALITY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance was my service technician and he was great!!!
Nov 06, 2019 -

Audi Marietta responded

Your positive review means a lot to us and we’re happy we could help you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2019

Great service. Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest serv More

by DeeDee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kaitlin Crawford , Ron Palcer
Nov 06, 2019 -

Audi Marietta responded

DeeDee, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

October 01, 2019

Awesome Service Great service and they were very Proactive in letting me know what going on with my car. Definitely will use them again for service soon. More

by lmstewart317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
October 01, 2019

Great Experience Scheduling was very easy. Liked the follow up call and reminder. New facility was nice too. Ron did a great job keeping me informed as service w More

by madams0802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
September 25, 2019

Old Customer. I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay at More

by DXNORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edker Jenkins, Ron Palcer
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I do not want this to reflect on the standard of service we provide We'd really like to speak to you further about your experience if you don't mind calling our Service Manager, Jorge Morchio at your earliest convenience, 770-225-4817. Thank you, Audi Marietta Management

September 23, 2019

Almost perfect service I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that More

by jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Palcer
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