Audi Marietta - Service Center

Not timely, lack of communication, unprepared The service experience from this dealership is having a direct impact on the Audi brand. I will be in market for new car shortly and likely will not The service experience from this dealership is having a direct impact on the Audi brand. I will be in market for new car shortly and likely will not be buying an Audi. Highly frustrated every time I visit this service department. More

Disappointed that your Uber Service was not available I work less than 5 miles from the Service Center and there was no option to drop me off or pick me up. I didn't request a car, just a shuttle since I I work less than 5 miles from the Service Center and there was no option to drop me off or pick me up. I didn't request a car, just a shuttle since I was so close. Ryan was great so please don't put this on him. This decision was made at the company level. When you buy and own a 60k car, you expect service that is commensurate with the Audi brand. More

Excellent Customer Experience Audi Marietta provides excellent service. Ron Palcer is a joy to work with, he takes care of us at every visit and provides the utmost customer servi Audi Marietta provides excellent service. Ron Palcer is a joy to work with, he takes care of us at every visit and provides the utmost customer service. Thank you, Ron, for always getting us safely back on the road! More

Uninviting point of contact with Service rep. Lazy receptio Wait area for customers has all the charm of a Greyhound Bus station in lower Alabama. Pretty sad for such a high end Marque. Inadequate explanati Wait area for customers has all the charm of a Greyhound Bus station in lower Alabama. Pretty sad for such a high end Marque. Inadequate explanation of work performed for the 50K mile $1300 maintenance. Audi has completely failed to eliminate the loud brake squeal on first start up of the day. The car is a great automobile. The Dealership service is bush league. More

Awesome service! I found a screw in my tire this week and Ron got me in the next morning to address my issue. I arrived at 8:15 and by 8:45 I was driving off with a n I found a screw in my tire this week and Ron got me in the next morning to address my issue. I arrived at 8:15 and by 8:45 I was driving off with a new tire! Fantastic service with a smile!! This is my third audi I have bought from Sasha and have had exceptional service every time. You can't beat the team at Audi Marietta! More

Service experience Ron Is an awesome service person!! Excellent service, very personable. I didn't have to wait to be seen. My loaner was ready for me and I was on my wa Ron Is an awesome service person!! Excellent service, very personable. I didn't have to wait to be seen. My loaner was ready for me and I was on my way. Ron always follows up with a phone call if anything is wrong. More

Excellent service! I was scheduled for my 20,000 mile service. I was met promptly as I drove up. Given directions to meet with Alex, who met me immediately and proceeded I was scheduled for my 20,000 mile service. I was met promptly as I drove up. Given directions to meet with Alex, who met me immediately and proceeded to check me in. He gave me an approximate time for the service to take and showed me into the waiting room. My car was finished ahead of the time he gave me. Customer service is outstanding. More

Unfriendly staff Very unfriendly staff, Not helpful at all. In addition to that Service personal tried to charge twice the promotional price. I wouldn'tt recommend a Very unfriendly staff, Not helpful at all. In addition to that Service personal tried to charge twice the promotional price. I wouldn'tt recommend anyone to bring in their vehicle for service as this location. More

Regular oil change Not only did they complete the oil change they took the initiative and completed my recall as well. Great customer service.! This service center is pr Not only did they complete the oil change they took the initiative and completed my recall as well. Great customer service.! This service center is professional and comfortable More

Great service! I had a key activated and it was done in 10 minutes..perfect for busy people. I look forward to more service appointments in the future. I had a key activated and it was done in 10 minutes..perfect for busy people. I look forward to more service appointments in the future. More