Audi Marietta - Service Center

Exceptional Service Arrived earlier than expected and was checked in promptly. Had to get a recall service done and was advised it would take around 2 hours. Jayson, my s Arrived earlier than expected and was checked in promptly. Had to get a recall service done and was advised it would take around 2 hours. Jayson, my service advisor was very efficient and communicated with me very well the process. I was invited to wait in 1 of 2 waiting areas by which are very nice. Actually, the new facility is state of the art and beautiful. The new receptionist Brenda was also very welcoming and pleasant to talk too. I would recommend this location to anyone in need of a reputable and superb dealership. I will definitely be coming back. By the way, my car was ready in under 2 hours and that is another plus. Great job Audi Marietta!..... More

Superior service support staff! Dealership exceeded my expectations. Efficient, friendly, courteous staff. I felt important and special. My Audi A7 wheel alignment, tire pressure and Dealership exceeded my expectations. Efficient, friendly, courteous staff. I felt important and special. My Audi A7 wheel alignment, tire pressure and balance was completed in a timely manner. I made the right decision selecting Jim Ellis Audi Marietta to make my automobile purchase. More

Recall and maintenance Great service, David was friendly, responsive and informative. Thanks for the good work. The courtesy car was ready when I got there and they had me i Great service, David was friendly, responsive and informative. Thanks for the good work. The courtesy car was ready when I got there and they had me in and out. Mark More

25K Service Welcome back David Kim, so glad to know we have your expertise to rely on. Thanks for the advice on getting the best use of our scheduled service in Welcome back David Kim, so glad to know we have your expertise to rely on. Thanks for the advice on getting the best use of our scheduled service intervals. You are a valued part of our Audi experience. Thanks! More

Recall service I scheduled an appointment due to a couple of recalls for my vehicle. I live an hour away so it was important to me to make sure they were able to pro I scheduled an appointment due to a couple of recalls for my vehicle. I live an hour away so it was important to me to make sure they were able to provide the service before making that drive. Upon arrival customer service was great but in the end the service could not be done because they did not have a part needed to complete the service. They did wash the car so that it wasn't a complete waste of a trip; however, I don't understand why they scheduled the appointment. The whole reason I made the appointment was to avoid this result. In addition to all of that, my vehicle is actually being affected by one of the recalls and needs to be fixed because it's impacting me being able to drive it. More

Always great service! I've been working with Ryan as my service adviser since purchasing a new Audi S4 in 2018. I've had very little issues but the ones ive had have been a I've been working with Ryan as my service adviser since purchasing a new Audi S4 in 2018. I've had very little issues but the ones ive had have been addressed quickly and professionally. More

Easy process Very easy process. David kept me informed of progress. Everyone was very friendly. Called and was able to get an appointment the next day and set u Very easy process. David kept me informed of progress. Everyone was very friendly. Called and was able to get an appointment the next day and set up with loaner very easy and convenient. More

Awesome Having moved from inside the perimeter recently I was undecided as to drive over to my normal Jim Ellis on Peachtree Industrial for my service check Having moved from inside the perimeter recently I was undecided as to drive over to my normal Jim Ellis on Peachtree Industrial for my service check up on my car or try the new one in Marietta. I opted to give the Marietta location a try. I was very pleased from the initial drop off all the way to the pick up. My service advisor was very professional and a pleasure to work with. Thanks Audi More

Great service appointment Professional, clean, fast and friendly. Ron was super welcoming, fast, had a sense of urgency to get me back on the road . He made a courtesy call to Professional, clean, fast and friendly. Ron was super welcoming, fast, had a sense of urgency to get me back on the road . He made a courtesy call to give me a status update and called me back within minutes when I called to ask if I could come earlier than I had told him that morning. I wish I could remember the gentlemen who helped with the valet service because they were very professional as well. More