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729 Reviews of Audi Marietta - Service Center
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June 06, 2019
Great service! Jayson was great to work with! He was extremely responsive and had a great attitude. I dropped my car off after hours and left my keys in the drop box Jayson was great to work with! He was extremely responsive and had a great attitude. I dropped my car off after hours and left my keys in the drop box and got a call immediately when they opened the next day. My car was ready a couple of hours later and he called to get approval before any work was done. I had a flat tire and needed to have a new one put on. The only reason I didn't give 5 stars is because the prices were a little high. When I got my car back they had rinsed off the outside and cleaned off my floor mats. I really appreciate that attention to detail. The new dealership is beautiful. Thank you Audi Marietta. More
by Ronni
Verified CustomerEmployees Worked With
Jayson Wyche
June 06, 2019
good experience a pre-owned Audi I purchased from them required a significant repair weeks after purchase. they stood behind their product and made things right. wo a pre-owned Audi I purchased from them required a significant repair weeks after purchase. they stood behind their product and made things right. would recommend. More
by DKMESA
June 06, 2019
Pleasant experience. Was able to get an appointment quickly. Got in and out quickly, was provided kind service, offered a loaner car which made life easier. Overall grea Was able to get an appointment quickly. Got in and out quickly, was provided kind service, offered a loaner car which made life easier. Overall great experience! More
by Jessss
Employees Worked With
June 04, 2019
Disappointingly Disorganized I brought my car in because I had a ripped tire. It was also due for its 30k service. This was my first time at the dealership since they brought the I brought my car in because I had a ripped tire. It was also due for its 30k service. This was my first time at the dealership since they brought the car to me after we negotiated the purchase price . I also have concierge service so they usually come and pick it up from me but this was sort of an emergency so I took it to them this time. My service advisor Kyle was super friendly. I have tire and wheel coverage so not only did it cover the flat tire and damaged rim but they found a screw in my other front tire. I explained some other electrical/electronic issues I was having for them to look at while I was there. I also decided to let them detail the car and Kyle suggested an alignment since 2 new tires were going on the car. He told me it would be ready on Saturday morning to pick up. He EMAILED ( What happened to calling???) me at 5:45pm on Friday ( I saw the email at 11:30 pm) to indicate that my car was ready to be picked up but that they ran out of time to do the detail???? Again no phone call for a discussion on how I would like to proceed since it took longer than the quoted time? Umm Kyle then the service is incomplete! And it is not ready to be picked up. I called Saturday morning and explained to a nice lady what had happened and that I wanted the detail to be completed. She indicated that they would not have time to accomplish this on Saturday and that it would have to be done on Monday???? Whatever.. just get it done. Anyway Monday arrives and the air conditioning stops working in the dirty loaner car they gave me. They call to say the car is done and to get payment for the detail. I ask about the alignment charge. Kyle forgot to add that to the list apparently. They rush to get that done, which now puts the car being done very close to rush hour. I am now super frustrated because the service is still not complete and I need my car to drive to an appointment for my job the next morning and the loaner is spewing hot air and it is 93 degrees out. I ask them to please send someone to my home to swap the cars. They do this for me without hesitation which was very nice. They of course checked out the strange electrical occurrences in my car and could not make them happen while they had possession of my car. This is frustrating. As well as said the Car play feature that just randomly shuts down navigation in the middle of a trip is a “ known issue” that they are working with Apple to resolve. These cars are super expensive and I expect more detailed and organized customer service for the money you shell out for these vehicles. More
by AMYSELLIOTTE
Employees Worked With
Sasha Landy, Kyle McCall
May 31, 2019
Great Service! Great team at Audi Marietta! Very satisfied with my service, timeliness of the repair. Great facility. Keep up the good work everyone. Thanks Sandy Great team at Audi Marietta! Very satisfied with my service, timeliness of the repair. Great facility. Keep up the good work everyone. Thanks Sandy Krekemeyer. More
by SANDRAD4955
Employees Worked With
May 31, 2019
Reprogam Key and recall work Good Service. Desks for working while waiting were great. Car was washed and cleaned befire returning to me. Only complaint is $160 seems very expe Good Service. Desks for working while waiting were great. Car was washed and cleaned befire returning to me. Only complaint is $160 seems very expensive to reprogram a key. More
by BEN.ELLIOTT
Employees Worked With
May 29, 2019
good things about your service Can't say enough good things about your service center. My service consultant (Ron Paicer) was wonderful keeping me informed and making sure my wife Can't say enough good things about your service center. My service consultant (Ron Paicer) was wonderful keeping me informed and making sure my wife was welcome to come back with any questions she had. Love the waiting area. More
by poeslicklizard
Employees Worked With
May 29, 2019
Exceptional Service ,knowledge of how things are done and quick diagnosis. I would recommend the dealership for anything car related ( sales, service). Ask fo Ryan.. ,knowledge of how things are done and quick diagnosis. I would recommend the dealership for anything car related ( sales, service). Ask fo Ryan.. More
by WALE
Employees Worked With
Ryan Burke
May 24, 2019
Thorough job Jayson and technician did a good job. To diagnose my problem and provide a good explanation of cause and corrective actions remedy and costs to repa Jayson and technician did a good job. To diagnose my problem and provide a good explanation of cause and corrective actions remedy and costs to repair More
by WJKELLEY2
Employees Worked With
Jayson Wyche
May 23, 2019
Excellent service. Excellent care Jayson was amazing! I loved the detailed explanation of what was going on and the timely manner in which I was contacted to be informed of everything Jayson was amazing! I loved the detailed explanation of what was going on and the timely manner in which I was contacted to be informed of everything going on More
by DERRICK_A_THOMAS
Employees Worked With
Jayson Wyche
