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Audi Marietta - Service Center

Marietta, GA

4.8
731 Reviews

731 Reviews of Audi Marietta - Service Center

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August 19, 2019

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More

by ccgator20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Audi Marietta responded

We value all feedback received and we appreciate the time you took to leave us this review. We apologize that we did not meet or exceed your expectations during your recent service visit. Please leave us with your contact information so that we may reach out to you, so we gain more information about your service visit. Thank you, Audi Management

Aug 19, 2019 -

ccgator20 responded

I am extremely frustrated with the service I received. I brought my car to a mechanic shop before taking it to Audi Marietta I wanted to get multiple perspectives. The mechanic I brought the car initially provided me with a service memo from Audi that fit the bill for what my car was experiencing. I provided that memo # to David and it was basically ignored. I was given a diagnosis for a fuel pump and motor mounts for ~$3k to address what I was hearing. I called the initial mechanic back and even another to ask their opinion and it was agreed by both the there is no way I need new motor mounts to address my issue. I was charges almost $200 to get a bad diagnosis...which I really think should be refunded. Before I came to pick up my car, I had called in advance to be sure it was ready. Upon speaking with David when I arrived, he seemed surprised to see me and asked me to wait as he processed the paperwork. After waiting 20 minutes, he approached and asked if I could wait for them to run the car thru the car wash, which I agreed, After another 20-25 minutes, I went to find David only to find he was away from his desk. I asked another service rep to help locate my car, only to be told that I "should be patient". I then found out the car had never run through the car wash at all...it was backed up. I basically waited around for an hour for nothing. I mentioned my frustration with David when he finally returned and he blew me off. I called an asked to speak with a service manager only to be told they were not available. Overall, this is not how I'd expect to be treated my a high end dealership. Based on this, I would not recommend Audi Marietta nor will I return. Craig Contos 770-853-0722 ccgator20@yahoo.com

August 16, 2019

Great service The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and More

by DKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Audi Marietta responded

Thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you. Safe travels!

August 15, 2019

Excellent service Always friendly and excellent service People there are so friendly and very helpful Would definitely recommend this place Nice people ar More

by RTMAC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
Aug 16, 2019 -

Audi Marietta responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

August 15, 2019

Great Customer Service Took my car in for the 30k service and as always the customer service was top notch. Ron is the best. Very attentive and explained every repair and More

by jessime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katilin Crawford , Ron Palcer
Aug 21, 2019 -

Audi Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

August 14, 2019

Infotainment System Software - Security Patch I received a letter from Audi of America that stated a software update was needed to improve security of my Audi's infotainment system. More

by LETHA.LOWRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
August 14, 2019

Infotainment Patch Excellent service and completed in a timely manner. Was provided a 2 hour window for completing job and job was completed in under 2 hours. More

by JSARMSTRONG25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brayboy, Jayson Wyche
August 14, 2019

Efficient & Easy Audi made it easy to have my 25,000 mile service performed. Everyone was nice and helpful :-). I would recommend their service department to anyone. More

by SHANNON27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Thanks again for your business. Take care!

August 14, 2019

Professional, efficient and helpful staff Nine year old vehicles will have issues and mine did. JE worked me in promptly and provided a nice loaner car while waiting. My vehicle was detailed i More

by MOORENED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car loaner person (female) , Ryan Burke
Aug 16, 2019 -

Audi Marietta responded

Hello! We appreciate your continued business with us, and we're looking forward to your next visit! Please let us know if there is ever anything else we can do for you! Safe travels!

August 13, 2019

Service Visit Great attention to detail.Ryan always takes good care of us.Overall experience has been superb. Would recommend this service department and, in partic More

by TAYLORFREEMAN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Aug 14, 2019 -

Audi Marietta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

August 12, 2019

Friendly, helpful, and quick turnaround! So, I had a less than stellar experience at another dealership and decided to try Audi Marietta for my recent vehicle concern. They were extremely tho More

by LESLEY.G.ORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Nov 06, 2019 -

Audi Marietta responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

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