Audi Marietta

I visited the Audi dealership in July while on the hunt for a new car. I was looking at the Audi Q7, Lexus GX460 and the Volvo XC90. I ended up purchasing the Volvo (cargo space and price were the winning for a new car. I was looking at the Audi Q7, Lexus GX460 and the Volvo XC90. I ended up purchasing the Volvo (cargo space and price were the winning factors) but of all three sales people I dealt with, Aaron was by FAR the best. His knowledge about the Q7 was extraordinary and he represented the Audi brand heads and tales above the other sales people we met (including the one we ended up buying from). For a young man who is new to the business, I felt very comfortable and confident that had I purchased the car from Audi, Aaron would have handled the transaction brilliantly. More

I took my 2005 audi A4 to this dealership for the transmission to be serviced because it had a recall on the CVT transmission. So far, the least said the better. First they told me I have to get serv transmission to be serviced because it had a recall on the CVT transmission. So far, the least said the better. First they told me I have to get service records when I furnished them with the records, they said it wasn't AUTHENTIC because it was from CARFAX, after arguing it out, he told me I took the car somewhere else before bringing it to them so they will not fix it until I contact the settlement administrator. It has so far taken me two weeks to get hold of a supervisor, only for her to tell me they are investigating the issue with the dealership. Guys I am talking about 20 mins hold calls on the average here. My car has only 88000 miles on it and under 10yrs. Qualifies for the transmission to be fully replaced under the class action and this is what I have to go through just to talk to a supervisor. I have driven a Volkswagen all my life and I have loved just decided to upgrade to Audi and it has been my most painful experience ever. My car is over 3weeks at the dealership, and so far nothing has been done. Still investigating............. More

The complete Sales Team of Erikka Tiffani, Atiq Choudhry The complete Sales Team of Erikka Tiffani, Atiq Choudhry and pre-owned Sales Manager did an excellent job with the price, friendliness and approach t The complete Sales Team of Erikka Tiffani, Atiq Choudhry and pre-owned Sales Manager did an excellent job with the price, friendliness and approach to potentially winning my business especially Erikka. They didn't pressure me at all and were willing to wait and provide me with quick answers/documentation to my questions. There approach and practice should be the standard in the automotive sales/service industry. I would recommend to anymore interested in buying a vehicle from Jim Ellis Audi of Marietta to work with these individuals. By the way, I didn't work with anyone else at this dealership but them. My guess is with a team like them, I would believe the rest of the team members at this dealership should perform equally. At the final minute, I had to purchase a different type of vehicle altogether for family reasons and Jim Ellis Audi different offer this vehicle or I would have definitely purchased it there. Great job Sales Team, keep up the good work. More

First I am a procrastinator. I went to several dealers in town and when I went to Jim Ellis Atiq worked with me. I was still debating color and options, but Atiq was great. He introduced me to Erikka and we town and when I went to Jim Ellis Atiq worked with me. I was still debating color and options, but Atiq was great. He introduced me to Erikka and we discussed possibly ordering a car. I was then introduced to the person that does the ordering. The entire time a very friendly and professional experience. I have dealt with all 4 Audi dealers in Atlanta as well as various other luxury car dealers and I must say this, these guys are by far one of the best I have dealt with in the 33 years and 20+ cars I have purchased. I unfortunately did not order a car from them, but that was for other reasons. In the end any time I am in the market for any Audi, Atiq and Erikka are the best people to do a deal with and I will be sure to work with them when I am in the market for an Audi. You can not go wrong dealing with these folks. Even though I did not purchase at this time they wished me well and encouraged me to come back to them at any time. I regret every minute that I did not purchase and Audi from them. You will not be treated better by any other Audi dealer in Atlanta. More

I had a pleasant experience with my salesman, Aaron. I truly would not have purchased an Audi if it wasn't for Aaron's non aggressive style and patience. His attention to follow up with me even after the truly would not have purchased an Audi if it wasn't for Aaron's non aggressive style and patience. His attention to follow up with me even after the purchase with gratefully noted. Although I had a few issues with Rose and how she handled the paperwork, I would not use that to prohibit my return to this dealership in the future. All of the other staff were helpful and have gone above and beyond to rectify the situation with Rose. More

Everyone was friendly! Adam was very knowledgeable and was able to answer my questions. Adam went above and beyond to ensure I was satisfied. I would recommend this dealership to anyone and I would recomm was able to answer my questions. Adam went above and beyond to ensure I was satisfied. I would recommend this dealership to anyone and I would recommend Adam to any potential customer. Their customer service extends after I've purchased my vehicle. I can call anytime and they are always willing to help. More

Kevin Fenner has assisted me with both of my purchases since I joined the Audi family years ago. I have referred colleagues as well as close friends directly to him as I know they're in good care. Everyon since I joined the Audi family years ago. I have referred colleagues as well as close friends directly to him as I know they're in good care. Everyone leaves more pleased than ever. Kevin is one of a kind and very responsive to my needs. I could reflect over the years and go on and on but to sum if up, Kevin does a impeccable job & is irreplaceable! Nikeisha Whatley More

After searching for a new vehicle, I found a beautiful A6 at Jim Ellis Audi. Mr. Kevin Fenner and Mr. Aaron Mayers made the purchasing process delightful. They were both extremely knowledgeable, kind, and at Jim Ellis Audi. Mr. Kevin Fenner and Mr. Aaron Mayers made the purchasing process delightful. They were both extremely knowledgeable, kind, and provided exceptional customer service. If you are looking for an Audi, I recommend Jim Ellis Audi of Marietta. Ask for Aaron and get ready to enjoy your new Audi! More

I want to express my appreciation for a great customer service experience at Jim Ellis Audi Marietta. Both Kevin Fenner and Nathan extended great service while purchasing my A4. I have purchased two A4 m service experience at Jim Ellis Audi Marietta. Both Kevin Fenner and Nathan extended great service while purchasing my A4. I have purchased two A4 models in the past and received the same experience. Kevin Fenner's patience and enthusiasm definitely put me at ease. Nathan also assisted in making the process smooth because of professionalism and assistance in choosing the correct vehicle. As always, I truly appreciate the great experience and being associated with professional Brand Specialists and Managers. More

I purchased my Audi A4 last year from this dealership and had a great experience dealing with the Jim Ellis sales and service staff. From the General Sales Manager Kevin down to the Sales Associate at the ti had a great experience dealing with the Jim Ellis sales and service staff. From the General Sales Manager Kevin down to the Sales Associate at the time Rose, the group at the Jim Ellis Audi store really went out of their way to make sure that we were satisfied customers. They have always been available if we had any questions or concerns with our vehicle and did a great job of making a deal work. I have since been taking my vehicle in for service at this dealership and have also had a great experience in the service department working with Matt Price. He is a great service advisor who is very knowledgeable and does a good job of getting me in quickly and making sure my vehicle is available on time. Something nice that he does is use text messages to provide updates on my vehicle so that I am aware of the service status. Matt comes across as a very cool and honest guy and I have not ever felt like he is over selling me on a service that I didn't need or that was not necessary on my vehicle which based on past experiences seems to be rare in this industry. I appreciate the customer service and excellent staff at this dealership. It speaks well for the dealership as a whole and I will be continuing the service of my vehicle with Jim Ellis Marietta. They will also be my 1st stop when it's time to find my next vehicle. More