Audi Marietta

CPO purchase - A3 Etron Unbelievable (sales) service. I'll second another reviewer by saying that working with Joseph and this dealership was easy. Joseph was not pushy, im Unbelievable (sales) service. I'll second another reviewer by saying that working with Joseph and this dealership was easy. Joseph was not pushy, impressively responsive across means of communication, and made me say something I never thought I would; I would go back to Joseph and this dealership for my next purchase because of the service and general demeanor of everyone I interacted with. Another note on service - Joseph had a few "IOU" items that remained after we had actually purchased the vehicle. My assumption is that these might fall into a black hole. Joseph delivered these items, quickly, and even followed up to ensure everything was filled and completed appropriately. More

Ed Jenkins!!! The Best! I have now purchased 2 cars at this dealership and dealt with Ed Jenkins both times he is patient and responds to every question I had. If you are goi I have now purchased 2 cars at this dealership and dealt with Ed Jenkins both times he is patient and responds to every question I had. If you are going to this location make sure you ask for him More

Easy Experience Great Salesman Verne was a great salesman, extremely insightful, and made the process very simple. I would absolutely recommend him to any potential buyer and will b Verne was a great salesman, extremely insightful, and made the process very simple. I would absolutely recommend him to any potential buyer and will be returning for my next purchase. More

Satisfied repeat buyer Initially worked with Verne in April/May of this year to lease a 2017 A4 Prestige for my wife. Verne was knowledgeable, patient and always accessible. Initially worked with Verne in April/May of this year to lease a 2017 A4 Prestige for my wife. Verne was knowledgeable, patient and always accessible. After test driving several cars and driving my wife’s A4, I decided to “check out Audi......settling on an 2018 S5 Prestige. I contacted Verne and closed on the Car on 1/2/2018. More

Beyond Impressed I’m not easy to impress, in fact I am very hard to impress. I’ve been looking to purchase a car for over a month, I needed more space. I found a beau I’m not easy to impress, in fact I am very hard to impress. I’ve been looking to purchase a car for over a month, I needed more space. I found a beautiful car on the site and knew i only wanted to work with the best sales member and the undisputed best online was Verne (by comments and stars) and after working with him i see why. 1) He doesn’t waste time, I messaged him and minutes later i received a response 2) Honest, he took time to do research so I didn’t have to 3) Kind, there’s nothing better than working with a nice kind hearted individual 4) Timely, I told him what time I was coming by and he was ready to help on time 5) Funny, there’s nothing worse than to have to wait around with a person you can’t crack a joke with, he has a sense of humor 6) and most importantly He got it done, I left with the car I wanted, a new friend and a great experience! Again I’m in sales and I’m hard to impress...I’m very impressed! I will confidently recommend Verne to everyone I know. Great Job!!! And thank you! More

Great Buying Experience Great new car buying Experience. They worked with us on setting up an overnight test drive and locating color combo we wanted. Would definitely Reco Great new car buying Experience. They worked with us on setting up an overnight test drive and locating color combo we wanted. Would definitely Recommend. More

Glk 250 purchase with Sam. Purchasing with MLM was a great experience. I was able to get a great car at an incredible price. Sam was great the entire time and was super helpful. Purchasing with MLM was a great experience. I was able to get a great car at an incredible price. Sam was great the entire time and was super helpful. More

Atiq made me feel like a rock star! Best experience ever and I got a beautiful car too!! Atiqu and everyone made me feel like royalty and my Audi S Sportback is AHHHHMAAAAZING!! Best experience ever and I got a beautiful car too!! Atiqu and everyone made me feel like royalty and my Audi S Sportback is AHHHHMAAAAZING!! More

A great experience from start to end Verne was such a pleasure to work with. He took the time to walk me through all of my questions and made sure that all of my concerns were addressed. Verne was such a pleasure to work with. He took the time to walk me through all of my questions and made sure that all of my concerns were addressed. He's extrememly professional making sure that I was comfortable every step of the way. He's diligent and made sure that everything was lined up and ready to go. He's dedicated to his customers and willing to take extra steps to make sure that yoy are happy and getting what you want. Jim Ellis Audi Marietta is lucky to have him. It was truely a pleasure. More

Untrustworthy & Unskilled Techs I had been a Jim Ellis VW client for a few years. Even after a few sales hiccups which they rectified, as a person who doesn’t know much about cars I I had been a Jim Ellis VW client for a few years. Even after a few sales hiccups which they rectified, as a person who doesn’t know much about cars I bought into the name and quality customer service mantra they sell through the Jim Ellis name and advertising. I purchased my Audi and that’s when we the real drama began. Of my many bad experiences the most questionable were the falsified service paperwork that didn’t shiw what I was told had been done on my car, a three-time misdiagnosis (they pushed out of the warranty window and tried to charge for) that I had to finally research and find the Technical Service Bulletin on my own and damage to my grill (which they fixed) while being serviced, the latest issues made me finally decide to go elsewhere. My car was driving funny so on the way home I stopped at the dealership. The service manager Andrew Eytcheson at Audi Marietta drove my car and informally told me my front rotors were warped. I was due for service so I scheduled service the following week. At my service appointment I forgot to mention the rotors. It was only upon checkout did I see the manager who asked me had I taken care of the rotors? I said I had forgotten but he said it would be ok to reschedule. It was only after I really read my paperwork that I realized I received all green lights for brake pads and the paperwork also indicated my test drive received a green light too. They have a red, yellow, green rating system like traffic signals. Hence, green means good to GO! Right after my service, the car that once gave me THE BEST DRIVE EVER no longer does so and drives HORRIBLY! Aside from my bad rotors, all of a sudden my engine rattles and the car sputters as if it’s misfiring. It just doesn’t drive the same now. I emailed Jim Ellis and the managsr Andrew was kind enough to reach out but because of having so many issues, I was beyond the point of rectifying. Needless to say I never received the emails or numerous calls I had received after previous service experiences asking me to do this survey. I even called Andrew to ask about it and was told it was automatically generated but someone would look into it. Never received a return call! Surveys can only truly reflect the quality of service if given to everyone. Interestingly, I had to come to this site to post because no one at the dealership was interested in my feedback. They knew it would not look good because I had been vocal and put my concerns in writing already. I now go elsewhere and my car needs a ton of service. This is the same car Jim Ellis technicians gave a “green light” bill of health.a week earlier during a regularly scheduled service. Go ELSEWHERE! More