Audi Lynbrook

Best Audi folks to deal with in the northeast! I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting my ca I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting my car fixed has been a fairly lengthy and costly process, Paul and Raymond have been extremely friendly and helpful. You can clearly tell that customer service and doing the right thing for their customers is of the utmost importance to them. I've dealt with a number of different Audi dealership service centers in the area and it is clear that these guys stand far apart from the rest. If ever I need to make a stop at the Audi service center, best believe that I wouldn't consider seeing anyone but them. More

Excellent service, Great people Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when i c Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when i came in for service. Everyone was very helpful and friendly. More

Extremely pleasant totally satisfied I came in Paul Hoffman took care of me right away I mention The mechanical problems I was having He told me no worries that he will take care of I came in Paul Hoffman took care of me right away I mention The mechanical problems I was having He told me no worries that he will take care of everything walked me to the waiting area Let me know that there was food some drinks as well as coffee Great hospitality good service & before you know it he let me know the car was ready all problems where resolve Paul Hoffman was very straightforward professional courteous & on point anybody that I know that has an Audi I tell them go to Audi in Lynbrook ask for Paul Hoffman he'll take care of you if they asked me are you sure or how do you know I tell them I always deal with him I've never had a problem you will be in great hands he gives 110% you will leave completely satisfied. More

Terrible Customer Service I bought my A6 in for a noise in the front end and it was pulling to the right and left. Upon arrival I met Paul Hoffman. I told him the issue and sai I bought my A6 in for a noise in the front end and it was pulling to the right and left. Upon arrival I met Paul Hoffman. I told him the issue and said that he would call me later that day - he never called me so I called and left a message - no return call. I called again the next day only to be told that he would call me back, Again - no call back. I called for the 3rd time and was told that he would have to call me back again and this time I asked to speak to a manager and that's when he finally got on the phone with me and told me that my rims might be bent and that I needed news ones! I don't think so Paul! My son (who happened to work for BMW) told me to ask him to do a rim balance and print the spec sheets and all of a sudden his tune changed and said that I just need an alignment. How quickly he backed off the new rims idea. Anyway, I call at 4:00 to see if my car is ready and of course he's not available to talk AGAIN!!!! I'm starting to get pretty annoyed at this point - so I ask the girl to find out if my car is ready and sure enough she says "Oh your car has BEEN READY!" Well thanks for the phone call Paul! I proceed to go there to pick up my car and and of course Paul is nice at this point and needless to say I'm not happy nor am I being nice at this point. I paid for the alignment (which he told me was $169 but I was charged $199) I was so annoyed that I didn't want to argue at this point. The time stamp on the receipt was 4:51 and I finally got my car at 5:22. When I asked him when my car would be out, his response to me was "it will be out when it comes out". I have had better service from the 15 year old cashier at King Kullen. What a terrible way to speak to a customer. More

Very Satisfied Customer - I just leased a new Audi, and have to say that my salesperson Michael Wood was excellent. I felt like he listened to me, got me a good deal, explained I just leased a new Audi, and have to say that my salesperson Michael Wood was excellent. I felt like he listened to me, got me a good deal, explained everything to me...and just made the entire experience great. Everyone else at the dealership was very helpful also. Great experience. More

Very competitive and offered me the best lease deal! Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the deal Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the deal with him with the best deal vs. other dealers, but unfortunately for him, another dealer purchased the car before he could re-locate it for me. He is both very professional, and personal in a very respectful manner. It's a shame for him that I had to go to that other dealer, because he did give me the best lease deal. If you're looking for an Audi, he's a very good salesman to work with. Justin Cohen More

Poor service The service is horrible after the take ur money for the car,, ,u would think a high end dealership would be on top of things, ,,even the manager The service is horrible after the take ur money for the car,, ,u would think a high end dealership would be on top of things, ,,even the manager fails to call you back, ,,very very disappointed, , visit Brooklyn audi More

Great service with Fabulous staff service Staffs were very helpful with questions and services I needed to complete my car and I would highly recommend Audi Lynbrook to families and friends Staffs were very helpful with questions and services I needed to complete my car and I would highly recommend Audi Lynbrook to families and friends More

Excellent service. Highly recommended. Our experience with Audi Lynbrook was excellent. All employees we worked with were professional, courteous, and very attentive to details. This is by Our experience with Audi Lynbrook was excellent. All employees we worked with were professional, courteous, and very attentive to details. This is by far one of the best experiences we had at any car dealership. Thank you Mike Molite and thank you Justina (Tina). More

My service manager, Paul Hoffman, makes me feel confident! Paul always treats my car as if it's his! He always makes me comfortable that my car will be fixed perfectly, quickly & correctly! He works at maki Paul always treats my car as if it's his! He always makes me comfortable that my car will be fixed perfectly, quickly & correctly! He works at making the experience of getting my car fix will be easy & at 73 years of age& as a woman, will leave not feeling taken advantage of. Thank you for having good people in your service area! Peace, Connie Levin More