Audi Lynbrook

Frustrating I went in for my yearly Audi Care service/NYS inspection. I also had 2 recalls to be done. When I called to make an appointment for these services I r I went in for my yearly Audi Care service/NYS inspection. I also had 2 recalls to be done. When I called to make an appointment for these services I requested a loaner. I was told by the gum cracking female making the appointment that the service would take 2 hours and only one recall would be done. I requested a loaner and was told that there were no loaners for 3 weeks. After being told it would only be 2 hours I said that I would wait for the car. When I went to the male service advisor on the day of my appointment he gave me an astonished look when I said that I would wait for my car. I told him that I was told it would be 2 hours and only one recall would be done. He replied that both recalls would be done and that I'll do my best to get you out of here in 4 hours. Since I didn't have much of a choice I waited. I finally had the service advisor come out 5 1/2 hours later telling me that my car was finished. When I went to pay for the inspection the gum cracking checkout girl told me $32.00. I knew this was wrong because NYS inspections are $37.00. The service advisor was a witness to this. I paid the $37.00 and was given a coupon for a car wash down the street which seems to always be crowded or broken so I don't even bother washing the car. I only have one more year with the Audi Care but I really don't want to go to this dealership again . I had a problem last year trying to extend my Audi Care which left a real bad taste in my mouth. The fact that there were no loaners for 3 weeks was also a concern as well as shocking. I never had a problem when Anchor Audi owned this dealership. I hope that the current owners read this and actually try to make the necessary customer service corrections/retraining so that others won't have to go through these unnecessary inconveniences. More

Amazing Jen Dicola goes above and beyond she really knows her stuff has a true passion for the brand and it shows. Definitely the go to when you got to Audi L Jen Dicola goes above and beyond she really knows her stuff has a true passion for the brand and it shows. Definitely the go to when you got to Audi Lynbrook More

Great Car / Terrible Service Scheduling an appointment for service is a very frustrating experience. Scheduling via the dealership's website does not result in timely responses. Scheduling an appointment for service is a very frustrating experience. Scheduling via the dealership's website does not result in timely responses. Scheduling by phone is even worse. Calls are placed on hold for an interminable amount of time, after which they transfer you to another person who--you guessed it--places you on hold for another long period. Then, when someone actually picks up and you think you're going to be able to schedule the appointment or get an answer to your question, you are transferred to someone else's voice mail! Were it not for the fact that I love the car, I would give this dealership ZERO stars (instead of one). I have had many luxury vehicles over the years, including other Audis, but the service department at Audi Lynbrook is a real disincentive to repeat business. More

Excellent experience with purchase of 2015 A4 My experience was and is excellent, Rennoy, Carlton, Jennifer, Justin, and Mike have all done an excellent job. Would recommend Audi Lynbrook to anyon My experience was and is excellent, Rennoy, Carlton, Jennifer, Justin, and Mike have all done an excellent job. Would recommend Audi Lynbrook to anyone I meet. All went above and beyond to make sure I was and am satisfied. More

Audi Lynbrook an Exceptional Organization Rennoy Moore, the gentlemen from whom I leased my Audi A5 Convertible, was extremely accommodating and helpfful and turned what often is a very stress Rennoy Moore, the gentlemen from whom I leased my Audi A5 Convertible, was extremely accommodating and helpfful and turned what often is a very stressful experience into a pleasant and satisfying experience. I would highly recommend him to friends and family and look forward to working with the service department as needed. A special shout out to Coldit Thompson who stepped in with a big assist when Rennoy was giving us a tutorial on the workings of out vehicle. He went beyond the call of duty and is an extremely polished good will ambassador with an encyclopedic knowledge of Audi vehicles. Audi Lynbrook should be proud to have such quality people in their employ as Rennoy Moore and Coldit Thompson. Helene and Steve Miller In case Inhave any difficulty in awarding Rennoy and The Organization the Top Rating it's FIVE STARS! More

Outstanding service I recently went to how do you Lynbrook and purchased my car from Jennifer DiCola...The experience was excellent and the service was exceptional. I w I recently went to how do you Lynbrook and purchased my car from Jennifer DiCola...The experience was excellent and the service was exceptional. I would recommend her to everybody and anybody. Thanks to her i’m loving my new Audi .... More

Love my car As a woman I was very skeptical of making my first purchase. The receptionist introduced me to Andri Cruz and honestly the rest was history gave me a As a woman I was very skeptical of making my first purchase. The receptionist introduced me to Andri Cruz and honestly the rest was history gave me a wow experience from beginning to end. Thanks to him and Audi Lynbrook I am driving my beautiful 2018 Audi Q5. Thank you Andri. See you next time. More

Great Experience This is my second purchase from Audi Lynbrook. I came in looking for a certified pre owned. Met Andri who was able to show me the value in the Audi. I This is my second purchase from Audi Lynbrook. I came in looking for a certified pre owned. Met Andri who was able to show me the value in the Audi. I have to say very professional and courteous would recommend Audi Lynbrook to all my friends and Family. Thank you!!! More

Excellent costumer service Asia was very polite an helpful ... I would Recommend her to anyone of my friends & associates I had an excellent experience buying my car from her Asia was very polite an helpful ... I would Recommend her to anyone of my friends & associates I had an excellent experience buying my car from her More

Smooth Transition My experience at Lynbrook Audi was awesome. I dealt with Carlton and it was one of the best choices of vehicles experience in my 30 years of purchasin My experience at Lynbrook Audi was awesome. I dealt with Carlton and it was one of the best choices of vehicles experience in my 30 years of purchasing cars. We worked out the numbers, in my favor and completed an application. Before midday the next day they called me and asked"what time can you pick up your 2018 Audi. Went in all the numbers were the same and I pleasantly had a tutorial of my new A5 and drove out. Carlton made the transition so smooth. If you looking for an Audi definitely go to him in Lynbrook. It definitely a luxury automobile that drives like a race car. More